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“Family "Dream" Vacation come true!!!”

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Dreams Puerto Aventuras Resort & Spa
Ranked #10 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Reviewed January 13, 2013

We were guests at this fantastic resort from Jan. 2-9, 2013. Our family of 5 have been planning a vacation for many months and Dreams Puerto Aventuras did not dissapoint. Trip Advisor helped us decide on this resort and the positive reviews we read were all true. Our kids range in age from 8yrs to 16yrs and there was something for everyone but also the option to just relax. WE really enjoyed how safe and comfortable the atmosphere was. YOu could leave the resort and walk around the harbour community - one of our favorite memories are the baby dolphins at the near by Dolphin Discovery and the shark we saw being taken off a fishing boat. The beach and snorkeling were great. The catamaran rides and kayaking (which were all included) were super!! During one catamaran ride the driver even caught a fish with just a line on a spool and hook. Our 8 yr old loved the bungee ride and water trampoline and although he never went in the kids club - any activities that were on the beach, the wonderful leaders of this club always invited him and made him feel included in their great activities. Even my 16 yr old was invited to decorate cakes on the beach with the kids (thanks Sadi). The food was great - our favorite a la carte being Portofino (the Italian restaurant). At the World Cafe the friendly service and great hospitality were top notch. Evening entertainment on the beach was superb!! We would like to mention the great work of the whole entertainment team - especially Carlos and Isreal (thanks for helping me cross off one of my bucket list items by teaching aqua fit on the beach). At the pool bar - thanks to Luis and Noe for not just serving with a smile, but joking and entertaining the kids. My kids loved the chocolate Milkshakes. I enjoyed Mojitos by Miguel on the beach. Although the Sun, the surf and the Sand were what we came for , the Service by all employees (from management to servers to room maids, pool boys and entertainment staff) was absolutely fantastic. Everyone would make eye contact and greet you in Spanish and English with a smile! The reply to our "Thank-you's" was not the traditional "your Welcome" but "My Pleasure" and I truly believed them!! It is MY Pleasure to highly reccomend this resort to anyone looking for the perfect family holiday and sincerely thank all the staff for making our Dream vacation come true.

Room Tip: We stayed on the 3rd floor in rooms 360 & 362 which were adjoining. We had an ocean view and no...
  • Stayed: January 2013, traveled with family
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4  Thank Sheryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 16, 2013

Dear Guest,

Thank you so much for taking the time to write such a wonderfull detailed review following your recent stay here with us at Dreams Puerto Aventuras. After choosing our resort based on the tripadvisor reviews we are thrilled that you then went on to share your personal feedback with us. Our guests often tell us how helpful it is to read past guests' comments before booking their own visits.

As professionals in the service industry we know that our guests feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services. All of your feedback will be shared with our operations team, especially with the staff members who you took the time to personally mention. They will be particularly pleased to know that they were able to assist you during your time here with us.

We are thrilled to hear that you enjoyed our staffs’ exceptional service and that your children were able to experience the wide variety of activities offered by our Explorers Kid's Club.

We would love to have the chance to welcome you all back again here with us in the near future.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,844 - 2,850 of 4,721 reviews

Reviewed January 13, 2013

I went with my wife and her family for Christmas 2012. We were a group of 13, and had 4 children (4 months, 7 months, 2 years and 3 years). We were able to eat every meal together in any restaurant, buffet or a la cart. While the buffet food was not always the best quality, there was so much variety that everybody was able to put together a meal they enjoyed, And the staff was super friendly and efficient. Every a la cart restaurant had great staff, and the food was delicious. The waiters at el patio went above and beyond. Every night there was entertainment in the theater, and the sports and entertainment team were always around working hard keeping people entertained on the beach and around the resort throughout the day. While the magician wasn't fantastic, the rope trick guy and the break dance beat box shows were excellent and really entertaining. The pool was safe and clean with easy access to beverages and snacks for the kids. Every day the maid staff cleaned our room around our schedule and it was always spotless. Even the crib in our room was clean and organized every day, and turned down at night when they did our bed. The room service was always timely and accurate. Whether sitting at the pool, on the beach or even on our porch at our room, we had staff coming and asking us for drink orders. Excursions were also really easy to book and go on, with transportation included right from the hotel lobby. All in all everyone in our party was extremely impressed with the resort and we would be happy to go back!

Room Tip: the pool/beach side was louder during the day, but quiet between 10 pm until 8 am. We were in a grou...
  • Stayed: December 2012, traveled with family
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1  Thank Nick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 16, 2013

Dear Guest,

Thank you so much for taking the time to share such glowing feedback following your recent stay with us here at Dreams Puerto Aventuras.

We are pleased to hear that you have enjoyed our staffs’ exceptional service and it’s always nice to know that we have met your expectations with our outstanding service. Your comments will be shared with our entire operations team expecially with our Entertainment department and Food & Beverage who will be particularly pleased to read such valuable feedback.

We truly hope to be able to welcome you all back here with us on a future occasion.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

My wife and I got married here in June of '12. We had a fairly large group (65 people) and this place was great. The resort is a smaller hotel which was what we were looking for as it wasn't a chore to get around the property. The location of the actual wedding had breathtaking views as the wedding gazebo was completely surrounded by water. The food was very good and the hotel's chef was able to prepare some fish that we caught earlier in the day before the rehearsal dinner. The wedding package that grouped everything together was great and took care of all needs. Our wedding planner Jackie was amazing. She was on top of everything and once we arrived, she took care of all our needs. She was even able to wrangle all the wedding party prior to the wedding and keep everyone on schedule. It felt like she was had only us as clients as she fulfilled a variety of requests and was able to take care of many situations that arose. A very small number of people in our party had a few problems that resulted in an unvavorable stay but there are always going to be some unhappy campers in a large group. We will return for an anniversary someday.

Room Tip: Great place for a wedding group.
  • Stayed: June 2012, traveled with friends
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1  Thank Will K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 16, 2013

Dear Guest,

It was truly an honor for us to be part of such a special occasion and we are thrilled to hear that you were able to enjoy every aspect of your special day. Jacki will be pleased to hear that her efforts were recognised and that she was able to assist you during your time here with us.

We wish you all the best in your married life and we would be more than happy to welcome you back here with us for a future anniversary.

Kindest Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2013

we expected little due to the great price we got from apple vacations and were shocked to get a room on the 7th (club level) floor. it had a lounge area for our floor only with coffee,danish in the am and happy hour food plus a bar with ultra premium booze in the pm. there are enough good restaurants to satisfy the most discerning palate. they actually push drinks all day on the beach and the pool areas. a great place for kids but enough space for adults who want quiet and privacy

Room Tip: go for the lagoon side over the ocean front.magnificent sunsets and very,very quiet. from my room on...
  • Stayed: January 2013, traveled as a couple
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3  Thank pickypatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 16, 2013

Dear Guest,

It was a pleasure to have had you here with us and thank you so much for providing feedback regarding your recent stay at Dreams Puerto Aventuras. We are extremely pleased to hear that we were able to exceed your expectations and that you were able to enjoy the additional benefits offered on our Preferred Club floor.

Our head chef will be glad to hear you enjoyed the variety of food available inthe different restaurants.

We look forward to welcoming you back here with us in the future.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

I will start by saying that we booked this resort to have our wedding at based on the reviews of couples that had shared their experience.We were at Dreams Puerto Aventuras from December 23rd to January 5th and it truly was more that we could have hoped for. Upon check in we were upgraded to a honeymoon suite and were always greeted with staff that knew us and our accompanying guests (Arely was the sweetest!). Our wedding coordinater Jacki was fantastic! She really made the entire experience so stress free, we really didn't even think about the wedding until the day before. The ceremony was beautiful and the reception and dance so much for for all our guests (32). We had brought some of our own wedding decorations and Jacki incorporated everything I asked for in a really cool and creative way. The DJ was awesome and had the party going full on! We opted for a buffet of hors d'oeuvre's as opposed to the standard dinner (we wanted more of a fun party vibe and dance) and they were delicious and plentfiul, everyone commented on how good the food was. I really cannot say enough about how wonderful our wedding was, it exceeded our expectations. So a huge thank-you to Jacki and Isabelle for making our special day a fabulous one!
The resort itself was perfect for our friends and family as there were quite a few who had children ranging from 4 months to 10 years old. The kids club was a hit as well as the excellent babysitting services. There was always something to do on the resort and the fact that it is small was commented on in a positive manner many times by our crew. They loved that they didn't have to walk far to the beach (especially with small kids) and we were always able to find each other and hang out. I would recommend this hotel to anyone getting married as well as families and couples. It was a wonderful experience!!

  • Stayed: December 2012, traveled with family
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5  Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 12, 2013

Dear Guest,

Thank you for sharing your beautiful review and photo with us and the Tripadvisor community. Congratulations on your wedding! It was a true pleasure to be a part of such a special occasion and we are delighted that you, your family and friends enjoyed your time here with us.

Jacki and Isabel will be so happy to know they were able to assist you in making your special day perfect.

We will be sure to share all your wonderful comments with our team, especially with Arely who will be pleased to hear that her efforts were recognised.

Once again, we truly appreciate the time taken to share your feedback and we hope to have the honor of welcome you back in the near future.

On behalf of myself and the entire team here at Dreams Puerto Aventuras, we wish you both a lifetime of happiness.

Kindest Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

We just returned from 10 days at the Dreams resort - we planned this family reunion almost a year ago. We were a family of 10 with 4 kids, ages 16, 12, 9 and 7. The resort was perfect for all ages - and the security was so tight that the kids had a lot of freedom. The large warm pool/hot tub kept the kids very happy, as did the swim up bar and the friendly bartenders. They really had their fill of sweet drinks! The beach was beautiful and protected from huge waves. There were kayaks and bikes available for us and the free catamaran rides. There was a small lagoon with beautiful fish, perfect for first time snorkelers. We loved the shady palm trees on the beach and we never had to look far for an empty lounger. Towels were plentiful and very large. With 5 restaurants to choose from, we had no problem satisfying all tastes.The entertainment staff, especially Gabo, were friendly and fun. I couldn't believe how quickly they remembered our names.There was entertainment every night, some hokey, but still fun for the kids. We were fortunate enough to be there for New Year's Eve and is was spectacular, with an amazing buffet, Mayan show, live band and beautifully set round tables - on the beach! We all just loved it! Another thing we liked about Puerto Aventuras with the proximity to a small village the was easy to walk or bike around. This is also the home of a huge dolphinarium and all of us so enjoyed watching these amazing mammals and also taking part in a swim with dolphins. We all agreed that we would choose this resort again. Thank you Dreams, for being the perfect spot for a much needed family reunion!

Room Tip: We were 3 families on different floors - no complaints from anyone!
  • Stayed: December 2012, traveled with family
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1  Thank Penny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 12, 2013

Dear Guest,

First and foremost, we would like to truly thank you for taking the time to share your feedback
regarding your recent stay with us here at Dreams Puerto Aventuras.

As professionals in the service industry we know that our guests feedback is very valuable and all of your feedback will be shared with our operations team, especially with Gabo and the entertainment team. They will be particularly pleased to know that they were able to assist you during your time here with us. Positive comments such as yours serve as true inspiration to our entire team.

We are thrilled to hear that your entire famly enjoyed their stay and were able to experience every aspect of the Unlimited Luxury we have to offer. We are glad you had the chance to celebrate New Year's Eve with us and that you all enjoyed the celebrations organized.

We truly hope to have the pleasure of welcoming you back again in the near future.

Kindest Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2013

My wife and daughter and I wet there for a week. I don't think that we have that high of standards but we thought that the food was horrible. The italian place was very good but long line ups, long waits, and a two yr old daughter made it almost impossible. They had lobster on the beach one day that looked pretty good but when we went to have one they wanted $50 usd per person,I thought it was all inclusive?we ate off of the resort eccept for breakfast. I guess the resort thing is not for us. We will stick to the vrbo thing.

  • Stayed: January 2013, traveled with family
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Thank allan154914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 11, 2013

Dear Guest,

First and foremost we would like to thank you for taking the time to share your feedback with us regarding your recent stay at Dreams Puerto Aventuras. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments.

We strive to create the best possible experience for our guests so it was disappointing to learn that we let you down as far as the quality of our Food. We are not sure why you felt the food was bad and in general it would have been helpful to receive a bit more detail in the review so that both we and the TA community could fully understand the reasons behind your comments. Our selection of restaurants and food is something that many guests comment positivly on, however we do understand this is a question of personal taste and as professionals in the service industry we know that our guests feedback is very valuable, and the key to allowing constant improvement in order to reach an enduring high quality level in services.

All of the food and drink at our resort is included within the Unlimited Luxury package we offer, however there are certain additional amenities that we have for purchase such as Lobster dinners. We apologize for any inconvenience this may have cause you.

Should you decide to come back to our resort we will ensure to do our very best to fulfill your requirements and demonstrate the high level of service and quality that we uphold here at Dreams Puerto Aventuras.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Puerto Aventuras Resort & Spa

Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
Price Range: $171 - $523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

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