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“a new years gift”

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Dreams Puerto Aventuras Resort & Spa
Ranked #10 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“a new years gift”
5 of 5 bubbles Reviewed January 12, 2013

we expected little due to the great price we got from apple vacations and were shocked to get a room on the 7th (club level) floor. it had a lounge area for our floor only with coffee,danish in the am and happy hour food plus a bar with ultra premium booze in the pm. there are enough good restaurants to satisfy the most discerning palate. they actually push drinks all day on the beach and the pool areas. a great place for kids but enough space for adults who want quiet and privacy

Room Tip: go for the lagoon side over the ocean front.magnificent sunsets and very,very quiet. from my room on...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pickypatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, January 16, 2013
Dear Guest,

It was a pleasure to have had you here with us and thank you so much for providing feedback regarding your recent stay at Dreams Puerto Aventuras. We are extremely pleased to hear that we were able to exceed your expectations and that you were able to enjoy the additional benefits offered on our Preferred Club floor.

Our head chef will be glad to hear you enjoyed the variety of food available inthe different restaurants.

We look forward to welcoming you back here with us in the future.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,445 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,287)
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English first
Grande Prairie, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 11, 2013

I will start by saying that we booked this resort to have our wedding at based on the reviews of couples that had shared their experience.We were at Dreams Puerto Aventuras from December 23rd to January 5th and it truly was more that we could have hoped for. Upon check in we were upgraded to a honeymoon suite and were always greeted with staff that knew us and our accompanying guests (Arely was the sweetest!). Our wedding coordinater Jacki was fantastic! She really made the entire experience so stress free, we really didn't even think about the wedding until the day before. The ceremony was beautiful and the reception and dance so much for for all our guests (32). We had brought some of our own wedding decorations and Jacki incorporated everything I asked for in a really cool and creative way. The DJ was awesome and had the party going full on! We opted for a buffet of hors d'oeuvre's as opposed to the standard dinner (we wanted more of a fun party vibe and dance) and they were delicious and plentfiul, everyone commented on how good the food was. I really cannot say enough about how wonderful our wedding was, it exceeded our expectations. So a huge thank-you to Jacki and Isabelle for making our special day a fabulous one!
The resort itself was perfect for our friends and family as there were quite a few who had children ranging from 4 months to 10 years old. The kids club was a hit as well as the excellent babysitting services. There was always something to do on the resort and the fact that it is small was commented on in a positive manner many times by our crew. They loved that they didn't have to walk far to the beach (especially with small kids) and we were always able to find each other and hang out. I would recommend this hotel to anyone getting married as well as families and couples. It was a wonderful experience!!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, January 12, 2013
Dear Guest,

Thank you for sharing your beautiful review and photo with us and the Tripadvisor community. Congratulations on your wedding! It was a true pleasure to be a part of such a special occasion and we are delighted that you, your family and friends enjoyed your time here with us.

Jacki and Isabel will be so happy to know they were able to assist you in making your special day perfect.

We will be sure to share all your wonderful comments with our team, especially with Arely who will be pleased to hear that her efforts were recognised.

Once again, we truly appreciate the time taken to share your feedback and we hope to have the honor of welcome you back in the near future.

On behalf of myself and the entire team here at Dreams Puerto Aventuras, we wish you both a lifetime of happiness.

Kindest Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parksville, British Columbia, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 11, 2013

We just returned from 10 days at the Dreams resort - we planned this family reunion almost a year ago. We were a family of 10 with 4 kids, ages 16, 12, 9 and 7. The resort was perfect for all ages - and the security was so tight that the kids had a lot of freedom. The large warm pool/hot tub kept the kids very happy, as did the swim up bar and the friendly bartenders. They really had their fill of sweet drinks! The beach was beautiful and protected from huge waves. There were kayaks and bikes available for us and the free catamaran rides. There was a small lagoon with beautiful fish, perfect for first time snorkelers. We loved the shady palm trees on the beach and we never had to look far for an empty lounger. Towels were plentiful and very large. With 5 restaurants to choose from, we had no problem satisfying all tastes.The entertainment staff, especially Gabo, were friendly and fun. I couldn't believe how quickly they remembered our names.There was entertainment every night, some hokey, but still fun for the kids. We were fortunate enough to be there for New Year's Eve and is was spectacular, with an amazing buffet, Mayan show, live band and beautifully set round tables - on the beach! We all just loved it! Another thing we liked about Puerto Aventuras with the proximity to a small village the was easy to walk or bike around. This is also the home of a huge dolphinarium and all of us so enjoyed watching these amazing mammals and also taking part in a swim with dolphins. We all agreed that we would choose this resort again. Thank you Dreams, for being the perfect spot for a much needed family reunion!

Room Tip: We were 3 families on different floors - no complaints from anyone!
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Penny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, January 12, 2013
Dear Guest,

First and foremost, we would like to truly thank you for taking the time to share your feedback
regarding your recent stay with us here at Dreams Puerto Aventuras.

As professionals in the service industry we know that our guests feedback is very valuable and all of your feedback will be shared with our operations team, especially with Gabo and the entertainment team. They will be particularly pleased to know that they were able to assist you during your time here with us. Positive comments such as yours serve as true inspiration to our entire team.

We are thrilled to hear that your entire famly enjoyed their stay and were able to experience every aspect of the Unlimited Luxury we have to offer. We are glad you had the chance to celebrate New Year's Eve with us and that you all enjoyed the celebrations organized.

We truly hope to have the pleasure of welcoming you back again in the near future.

Kindest Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
3 of 5 bubbles Reviewed January 10, 2013

My wife and daughter and I wet there for a week. I don't think that we have that high of standards but we thought that the food was horrible. The italian place was very good but long line ups, long waits, and a two yr old daughter made it almost impossible. They had lobster on the beach one day that looked pretty good but when we went to have one they wanted $50 usd per person,I thought it was all inclusive?we ate off of the resort eccept for breakfast. I guess the resort thing is not for us. We will stick to the vrbo thing.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allan154914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, January 11, 2013
Dear Guest,

First and foremost we would like to thank you for taking the time to share your feedback with us regarding your recent stay at Dreams Puerto Aventuras. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments.

We strive to create the best possible experience for our guests so it was disappointing to learn that we let you down as far as the quality of our Food. We are not sure why you felt the food was bad and in general it would have been helpful to receive a bit more detail in the review so that both we and the TA community could fully understand the reasons behind your comments. Our selection of restaurants and food is something that many guests comment positivly on, however we do understand this is a question of personal taste and as professionals in the service industry we know that our guests feedback is very valuable, and the key to allowing constant improvement in order to reach an enduring high quality level in services.

All of the food and drink at our resort is included within the Unlimited Luxury package we offer, however there are certain additional amenities that we have for purchase such as Lobster dinners. We apologize for any inconvenience this may have cause you.

Should you decide to come back to our resort we will ensure to do our very best to fulfill your requirements and demonstrate the high level of service and quality that we uphold here at Dreams Puerto Aventuras.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Encinitas, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 10, 2013

We are a well-traveled family of 4 with 2 girls, ages 3 and 5. This was a perfect family destination. The kids club (Explorer's Club) takes them starting at age 3 and the girls loved being there. The staff was super fun and friendly and we had no qualms about leaving our kids with them. The resort staff were always friendly and happy, and I don't think we ever heard the word 'no' from them. The beach is on a calm cove off the main Gulf of Mexico, so no rough water for the kids. Food was surprisingly good; we didn't have one bad meal. One caveat: the internet access stinks so don't plan on working down there.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank markstad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, January 16, 2013
Dear Guest,

We sincerely appreciate the time taken to share your feedback with us here on Tripadvisor following your recent stay at Dreams Puerto Aventuras.

All of your feedback will be shared with our operations team, especially with the Explorer’s Club ladies. They will be particularly pleased to know that they were able to assist you during your time here with us.

We sincerely apologize for the inconveniences experienced, as we pride ourselves in guest service and strive for overall guest satisfaction. Please rest assured that the modem that was causing these problems has been repaired and is no longer an issue. We are confident that in any future stay with us we will surpass expectations.

We truly hope to have the pleasure of welcoming you back again soon.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 9, 2013

My husband and I went for a wedding with a group of about 45 people. All inclusive resorts are not our normal destination...we tend to travel to places off the grid for surf trips (Nicaragua, El Salvador, Bali, Fiji, etc.) and stay in smaller boutique style or surf camp accomodations where there are no crowds and little tourism. I had stayed at a Dreams before in Puerta Vallarta for a wedding so I knew the quality was better than other all inclusives.

The rooms here were very nice, modern, and clean. Other guests we were with seemed to have difficulties, but we had no problem.

Service is excellent and all the employees we encountered were polite, friendly, and very accomodating. It was pretty crowded as it was during winter break, however, we found the adult pool to satisfy our need for quiet and a better option to socialize with our group.

The beach was super crowded, but we found that if we went toward the big tide pool and the Barracuda bar, there were more available seats and it was much quieter. The beach was okay, not very big and there wasn't a lot to do in the area. We did spend a day with the whole group on a chartered catamaran, the Fat Cat, which was great.

I'd recommend this hotel for large groups or weddings. The wedding was great. Everything went off without a hitch, it was beautiful and well put together. The food was great and service again was great.

If you are the type of person who likes to vacation at all inclusives, the Dreams chain is the best. This wouldn't be my personal choice in vacations if it wasn't a wedding, but we were very pleased.

Room Tip: Rooms facing the adult pool are much quieter, although you don't get much of a view. The ocean v...
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lauren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, January 11, 2013
Dear Guest,

We would like to truly thank you for taking the time to share you feedback with us here on TripAdvisor following your recent stay at Dreams Puerto Aventuras. We were extremely pleased to hear that you enjoyed your stay with us here despite your normal choice of hotel being very different from an all inclusive resort.

It is always great to hear when guests have the chance to experience and enjoy our team’s exceptional service. Please rest assured that your feedback will be shared with our entire team.

We are truly grateful for your statement that '..The Dreams Chain is the best..' Comments such as these are extremely inspirational for us and encourage our whole team to continue striving for ultimate guest satisfaction.

We hope to have the chance to welcome you back here with us again one day.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
55 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 7, 2013

Went the week before Christmas for four nights.
An hour transfer from Cancun and used Best Day transfers which was good.
Lots of families so not ideal for a young adult group of friends.
To begin, reserved a run of house room.
They gave us a room with a jacuzzi on balcony. However the jacuzzi was essentially on top of the sushi restaurant and view was of a side house.
Wasn't too happy so was shown a couple other rooms after we finally got our luggage after numerous calls.
The new room we paid a bit more to upgrade but had a beautiful oceanview room with jacuzzi.
Room was not huge but nice for two.
Ordered room service quite often which was good and prompt and included drinks from bars.
Went to portofinos and el patio, the italian and mexican restaurant and they were great.
The buffet we only went to once for lunch and was disappointing. Ordered takeout service from seaside grill and it was not bad. Did not try but had kayaks for rent for free for an hour.
The beach is very small and is more like a pool. The natural pool was neat with with fish and snorkel equipment was free for an hour to swim in it. The two bars were great one at beach and one at pool we went to and were nice to spend evening at. Also one at adult pool that did not go to. The desires lounge was also a fun place to hangout. Overall the food was good, the staff for the most part were good and once we found the right room it was good. Two pools, one had two many children running around which wasn't a bad thing but was just a little loud, and the adult only pool was very cold. I would return but would probably look for a location with a bigger beach. The size of 300 rooms was nice but a little bigger of a hotel next time wouldn't necessarily be bad. Nice for families and probably in off season its more ideal for couples, but it is overall a nice hotel once you get a nice room and enjoy yourself.

Stayed December 2012, traveled with friends
Helpful?
7 Thank trip12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, January 11, 2013
Dear Guest,

Thank you so much for providing feedback regarding your recent stay at Dreams Puerto Aventuras. We would like to inform you that all the comments & suggestions are addressed to the involved departments to improve our service.

We are pleased to hear that you had a chance to enjoy the bars and our a la carte restaurants. Your comments regarding the restaurants, both good and bad, will be shared with our Food & Beverage department.

We hope to have the chance to welcome you again in the near future.

Kind Regards

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Puerto Aventuras Resort & Spa

Property: Dreams Puerto Aventuras Resort & Spa
Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

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