The staff here is very nice and professional. The trainers speak English very well but will also translate for Spanish speakers and teach you new Spanish words. They were very knowledgable and taught us many things about the animals. When we visited, we did the Royal Swim package, which was the longest time you could spend with the dolphins and included a kiss, fin hold, nose touch, hug, fin pull, and foot push. We definitely got a lot for our money with this package and time seems to speed away! With this package you also got to eat at a buffet, which offered a lot of food and drink options and was very good. However, you aren't allowed to take your own cameras, so if you want any pictures you have to pay for the ones taken by their professionals. We did buy the pictures and they definitely took a good amount so we were ok with this, but others were not happy. Also, our bus didn't pick us up until 1:30 pm and we were dropped off and 10:30 am so we had a LOT of down time. Although the area is quite nice and you could walk around until it was pick up time, it was mostly filled with shops so we spent even more money before leaving (very clever). Overall it was a great experience and, most likely, the best dolphin excursion I have been on.
-definitely pay for the Royal Swim. this option gives you the most to do and the most time with the dolphins and is a pretty good deal in my opinion
-do NOT forget to bring a towel, they do not provide their own towels unless you want to pay for one in the shop
-wear a swimsuit you don't mind getting a little dirty. the areas the dolphins are located in is a natural environment, meaning it is in a part of the ocean. there are lots of fish that swim around in the areas and there's definitely a lot of algae!
-if you're willing to pay extra money, after your dolphin excursion you can also swim with manatees and seals! it takes place right after your dolphin swim and is a good time killer since the shuttles pick up later!
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