We stayed at the Barcelo Caribe for one week. For the most part, everything was great! On the other hand, there are a few things that they need to improve.
LOBBY: As soon as we arrived, the hotel staff was handing us slushies before we had even checked in. Our check in was smooth and easy.
ROOMS: The rooms were average. The beds were comfortable, but small for 2 people to sleep in. There are 4 pillows on each bed, which makes it more comfortable. Our fridge was full of pop, juice, water and 2 cans of beer upon arrival, but the fridge was not cold. We told the hotel and they had 2 days to fix it but they never returned to fix it while we stayed there, so we made use of the ice bucket. The bathrooms are quite spacious for being the cheaper end of the resort. Better than the average hotel bathroom.
SERVICE: The maid service was excellent while we were there, but since there are so many guests (we went during spring break) the maids didnt get to our rooms till later afternoon. One day, the maids had been to our room and made our beds, then I had enough sun so I took a short nap and left the room. When I came back, the bed was made again for the second time in one day. We also got chocolates on our pillow which was a nice touch. The service in the Buffets and at the pool bars is hit and miss. As soon as you find a good waiter, sit in the same section every time to make sure you get good service. Tipping also ensures you get better than average service.
SHOWS: The shows were okay, not great. If you have small children, the costumes they wear expose too much skin for young kids to see. (dance costumes with thongs in the back) I thought they were a bit distasteful and could have been a bit more classy. As far as the quality of the entertainment, the variety show was excellent, and the dreams show was a major let down. It all depends on the night.
BEACH: As you have probably read in the other reviews, the beach is absolutely EXCELLENT! It couldn't be better. The caribe and beach resorts definitely have the best beach of the entire resort. It is in a bay so its not as wavy as other resorts I have stayed at. The beach area could not be better. If you walk down the beach all the way to then end, there is an abandoned resort that was ruined by Hurricane Wilma, which was also interesting to see.
POOLS: The pools are endless. They have some pools devoted for activities such as beach volleyball, other pools with relaxing fountains in the middle, and other pools just for little kids- the kids pools are excellent and would keep any kid entertained for hours. One thing to know is that waitresses do not walk around and take drink orders like other resorts. At this resort, if you want a beverage, you get up off your beach chair, go to the bar and order it yourself. (or hop in the pool and swim to the pool swim up bar) If you are at the beach, it could be a 5 minute walk, depending on where you are at.
ALA CARTE: We ate in Agave (the mexican restaurant) and the food was pretty good, would eat there again. We also made reservations for the steakhouse, and they made ranchero grande (the daily pool bar buffet) into the evening restaurant. I thought it was relaxing to be able to hear the waves as you were dining, but it was too cool in the evening. The rib eye was a 9 out of 10. Make sure you make the reservations for the restaurants as soon as you get there, because they fill up very fast and you may not get what you want.
FOOD: The food was pretty good-but you can bet that you will eat rice and chicken every day because it is served at every meal. They serve the same thing at breakfast every day, but for the most part, atleast the breakfast is good. They have a pasta bar at the buffets which is a different alternative to the standard buffet, but the sauces are tasteless. They do have ice cream, but it is all melted which was a little disappointing. Each night they have different themes for food such as Mexican, Italian, Mediterranean, etc which offers a little variety.
SPA: Visited the spa-there are people walking around that offer 20% off, so make sure you take advantage of the discount if you visit the spa. I had the 50 minute relaxing massage- it was very enjoyable and the facilities are very nice. The cheapest massage is $88 but ended up paying $70 with the discount- thats if you pay with cash.
OTHER: There are trolley rides that are offered to guests for free, that leave from the lobby area approximately every 15 minutes. This is a great way to see the entire resort and kill some time. Each hotel has gift shops that are a little bit different, but generally, they all have t-shirts, postcards, etc. Also, if you want to play tennis, know that you have to make reservations for the courts (which are very nice) because they fill up fast. Plaza Mexicana is a little mall type area right on the hotel property, so if you wanted souveniers, you dont even have to leave your hotel. If you get sick of the regular bars and want something a little more quiet, there is a sports bar with pool and foos ball. Both times when we went there, no one was there. It is around the front of the hotel and most people probably dont realize it is there. Dont lose your "towel card" or misplace your beach towel- there is a 20 fee if you dont have your towel card at the end of your stay. If you have 4 people staying in your room, they only give you 2 room keys and you are required to pay 5 dollars for any extra room keys, which is an inconvenience if you would need more than 2 keys. If you plan on sightseeing, there are TONS of attractions such as zip-lining, ATV tours, snorkeling, ecological parks and ancient mayan ruins (chichen itza, tulum), Puerto Aventuras, Playa Del Carmen all within short distance of the hotel, so the location is great for that type of thing.
OVERALL: I would say this is a great resort with an awesome beach. Service could be improved, but with it being spring break, it is their busiest time of year when I stayed there. The grounds are beautiful, havent seen anything else like it. I would recommend this to other travelers.
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- Also Known As:
- Barcelo Maya Caribe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Caribe Beach
- Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico