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“Taking "All Inclusive" to a new level” 5 of 5 bubbles
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
Ranked #13 of 17 Hotels in Puerto Aventuras
Blackpool
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Taking "All Inclusive" to a new level”
5 of 5 bubbles Reviewed November 23, 2013

Like the previous reviewer we had originally been booked into the Caribe but due to the refurbishment not being completed we were moved to the Colonial - however that is where the similarities in our reviews ends.
We have just returned from an amazing holiday - the resort is spectacular! The staff were very friendly,efficient and helpful thoughout our stay. The majority of staff especially those in the bars, restuarants and in reception spoke and understood English well.
The beach and the vast gardens were beautiful and very well maintained. The complex is very large comprising of 5 interconnecting hotels which prior to our visit was a worry but we found the resort to be very user friendly and although the resort was very busy it did not appear overcrowded during our visit possibly because of its design and size.There were more than ample sunbeds at all the pools and on the beach and it was easy to find one either in the sun or shade whenever you required one.
The food was excellent, catering for all tastes. The buffets were outstanding - steaks, chicken,fish and pizza and pasta cooked freshly in front of you as well as a good selection of prepared food.The salad bar and the fresh fruit bar were extensive and always fresh and crisp.
The breakfast buffet was as good as we had had anywhere. As well as the buffets there was also a selection of a la carte restuarants you were given cards to book for during your visit.We visited the Seafood Restuarant and the Santa Fe Steak Restuarant during out stay and enjoyed both very much. The food was excellent, the presentation beautiful and the service very good.
The rooms are large and light and the bathroom had both a bath and shower which we appreciated. The rooms were cleaned to a high standard every day. There was a mini bar in the room containing soft drinks, beers and water which was refilled daily at no extra cost,
There were activities to take part in throughout the day as well as a theatre show at 9.30pm and a Disco at 11.30 pm if you had the energy. There was a shopping plaza in the centre of the resort as well as a selection of shops in each of the hotels. The hotel runs a shuttle around the various hotels in the resort enabling you to easily access facilities in any of the hotels.
The only thing we resented was that the hotel charged heavily for the use of WiFi unless you had upgraded to Premium on your arrival. A small grumble in an otherwise very generous "All Inclusive" package.
We enjoyed a wonderful holiday at this resort - far exceeding our expectations and will certainly be returning again in the not so distant future.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank mickandjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, October 19, 2016
Dear mickanjen,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,932 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (344)
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English first
Mendon, Massachusetts
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed November 16, 2013

We booked our vacation at the Barceló Maya Caribe. When we arrived at the resorts the Caribe was closed due to rebuilding. We were put in the Colonial; there are 4 resorts you could go to normally.
We booked the trip as a package with $2,000.00 towards upgrades through TNT. Some of these were okay however the upgrade of the room cost us an extra $300.00. Only the people at the front desk and a couple of wait staff and bartenders spoke English. The food was low grade, the buffets were awful although you could find some things you could eat. Breakfast was the best meal they cooked your eggs in front of you.
We went on an excursion to Cozumel which cost $280.00 for two of us booked through the hotel. We were promised shopping and snorkeling on the National Sea Shore Reef. We were taken out to where the cruise ships were. The reef was very tiny with only a couple of types of fish.The shopping was a set up of a couple of small shacks. Very disappointed. We went into Playa Del Carmen we felt like every merchant was trying to scam us. Although the ocean was beautiful the overall experience was terrible. I would not go back to Mexico.

  • Stayed October 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank donna k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, January 29, 2017
Dear donna k,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed October 9, 2013

We had a wonderful time at this hotel
Staff were friendly, helpful but never intrusive
Great beach, really enjoyed snorkelling.
Food was great.
Alcoholic drinks - corona extra available as part of the all inclusive package
We went on trips to contoy island, Jungle expedition and Xcaret - all booked through first choice before leaving UK. Had a fantastic time on all of them and would recommend.
Would love to go back.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank daviesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, January 29, 2017
Dear daviesea,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binfield
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed October 4, 2013

Ok, this was my first trip to Mexico & my first experience of AI, I felt I researched the hotel well before booking but was hugely disappointed with the food, as previous reviewers have said, the food is very repetitive, they really should concentrate on quality not quantity, they were trying to cater to everyone so the selection available was vast but not of high quality, the only time I felt I was getting something fresh was at breakfast when I would have 'made -to-order' omellet)
I wasn't going to leave a review as figured that maybe all AI was like this - but we recently stayed in a hotel in Crete (Aquila Elounda) where the food was totally amazing.
I should add that we stayed during some European Spring Break & the nights outside our room were very noisy.
Beach was beautiful, snorkel staff were not.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank n1kkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, January 29, 2017
Dear Nicola J,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roscoe, IL
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed September 20, 2013

We have been here twice and frequently threaten to return. We have such fond memories of our visits. The beach is beautiful with a pier to feed the fish, swim or snorkel from. Near the pier is my husband's all time favorite vacation cheese burger joint. We loved sitting outside looking at the ocean, cheeseburgers in hand, and watching the iguanas sidle up for a closer look. All the restaurant options were great. We enjoyed the pools and complimentary scuba lesson. The watersports were fun- sail boats, kayaks and water bikes. We saw sea turtles often while out on the water. The beach is sizeable and provides a very long walk from one end to the other. We loved the color scheme of the buildings--burnt orange, yellows and blues. We played mini putt and golf in addition to ping pong. The staff seemed to enjoy their jobs and helped us at every turn.

Room Tip: We have never missed not having an ocean view. We enjoyed looking out at the well manicured grounds...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Holly-in-Haleiwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, January 29, 2017
Dear Holly-in.Halleiwa,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Telford, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed September 12, 2013

Fantastic holiday, amazing service. all of the staff were very helpful and cheerful, even without tipping for everything (I'm a tight sod). the rooms were a little outdated but very comfortable and spacious, mini bar re-stocked daily which was great. Didn't know what to expect as such with this being my first all inclusive holiday, but i was amazed with the variety and quality of the food in the buffets. The al a carte restaurants were also fantastic especially the steak in the steak house. for the fist few days we literally had the pool to ourselves, the only downfall i have to say was the temperature of the swimming pool, i don't know if its the usual thing but it was absolutely freezing, took my breath away!.... the beach was immaculate, beautiful white sandy beach. Well kept grounds everywhere we looked there was staff cleaning or tending to the beautifull gardens. We're going to the Riu palace on the pacific coast next year and we hope it is just as amazing.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank adam b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, October 19, 2016
Dear Adam b,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

It was a great family vacation, beautiful beaches, comfortable rooms and pretty good food. Two weeks of relaxation and sun. There was plenty of things to do for us and our 3 children: table tennis, volleyball, kayaking, pedal boats, catamaran. I would recommend for families with teenagers.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Zabka2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, October 19, 2016
Dear Zabka2013,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Caribe

Property: Barcelo Maya Caribe
Address: Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Puerto Aventuras
#10 Family Hotel in Puerto Aventuras
#11 Luxury Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#12 Top resorts Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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