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Barcelo Maya Caribe
Ranked #12 of 17 Hotels in Puerto Aventuras
Reviewed July 1, 2013

We had a great trip to this resort! For the price, it was excellent. If you're looking for some fancy schmancy resort- go elsewhere. But if you're looking to relax, have fun, & be in an easy-going carefree environment- you will have a blast! Going to break the review down a bit so I don't miss anything!

CHECK IN: Was easy & pain-free! We arrived at 230pm, was told our rooms would be ready in half an hour so we had a drink & grabbed a bite to eat at the buffet for lunch. They were ready by 3pm & our luggage was brought right up. There are only two buildings open as there is construction at the Maya Beach- both easy to find. Bonus points that there are covered walkways everywhere so you can avoid the rain!

THE ROOM: Bed is super comfy, bathroom is spacious, there were always clean towels. I don't imagine there were any ocean view rooms due to the layout of the resort- this was not of great importance to us as we were really only in the room to get ready and sleep. Balcony was very private, had two chairs & table. There's a safe in the room and lots of space for luggage so it's not in the way. There's a minibar with beers, pop, juice, etc as well as a coffee machine in the room. What more do you need? We were on the third floor of the Sayil building- room 3351 or something like that- about halfway between the pool/beach area and lobby. Perfect! It is open air and yes there is echos at times from guests in hallways- not much you can do about this and it certainly was not something we lost any sleep over or "ruined" our vacation. We had towel animals a 4-5 times in the week, which was a nice touch!

THE POOL: Service was a little slow at the pool/beach bars when it was busy. Staff were always friendly and if you give them a few dollars each day they recognize you when you come back. A little goes a long way! We brought our own cups to keep our drinks cold and so we didn't have to refill as often. The staff cleaned them for us and all, though the cups weren't SUPER TINY like other resorts so if you don't bring them it's no loss. Resort is pretty busy but no problem finding chairs in the shade or sun depending on our preference that day. There's a shallow area for kids, we didn't use this. There is also a kids club, playground, and splash pad (with lots of shade) nearby. We didn't travel with any kids so we didn't use any of these. There's a little hut where you can exchange your towels for clean ones as well. We liked that there was music and activities (water aerobics, dancing lessons, bingo, water polo) going on around the pool- was very lively! You can access the other pools as well (one under construction while we were there- again not a big deal at all), except for the pool at the Palace resort.

THE BEACH: Definitely no shortage of chairs here either. No little huts or anything but lots of shade from the palm trees. It is rocky in parts, in and out of the water. We didn't bring water shoes, didn't really feel we ABSOLUTELY needed them, but there were parts that were sandier than others. There's a pier you can walk out on and there is good snorkeling- lots of fish, stingrays, turtles, baracudas. There were activities going on at the beach as well throughout the day. You can walk all the way down through the beaches on the other resorts as well which is nice. There is also a shop where you can book jetskis/catamarans/water bikes. We did book a jetski which was $65/30 mins. This was a bad idea- it was wayyy too wavy and we are not experienced, though we didn't feel they gave us very good instructions. This was half our fault, we should have figured it was more than we could handle!

THE FOOD: Breakfast at the buffet was pretty standard- omelet/egg stations, meats, pancakes/crepes/fruit/etc. Everything was good however! Lunch and dinner at the buffet were pretty similar, with some theme nights throughout the week. Food was good, but we did have a lot of quesadillas/tacos/etc, and we really enjoyed the pasta station. Variety at these meals could have been better but the food was always yummy! We took advanace of the ice cream machines as well! The pool restaurant is more of a snack bar with things like pizza, hamburgers, hot dogs, salads, etc. Again- somewhat similar from day to day but we could always find things we liked. We ate at both the spanish and mexican restaurants, both were good. You can pain $15-20 for the restaurants on other resorts- we did eat at the Brazilian restaurant and it was so amazing it gets its own headline! As far as dress codes, the A La Carte restaurants required pants, shoes, and were obviously a little more dressy, the buffet you could wear shorts or flip flops, and cover ups required for ladies in the pool restaurant and men had to wear shorts. They also wanted you to be somewhat dry when you went in.

THE BRAZILIAN RESTAURANT: Is located in the Palace Hotel and cost an extra $20/person. It was WELL worth it! We were lead out to the patio overlooking the sea- breathtaking! You start with soup/salad bar which was delicious. Then you had your choice of pasta or different steak entrees as well as the traditional skewers of meat, and dessert. After our meal our server prepared "Mayan coffee" which was not only delicious but VERY cool watching him prepare it. An awesome experience all around! Would highly recommend it!

THE LOBBY: Service was again a little slow at the bar, but it was always busy. There were snacks available here 24 hours a day (popcorn, sandwiches, pizza, cookies). Our vacation started out rainy so we spent a lot of time here when the weather wasn't so great. There's lots of space to sit as well as a gift shop with internet cafe inside. There is also a sports bar upstairs with pool tables, foozball, etc. They played baseball/hockey/basketball games here as well. Was nice again when it was humid and rainy as it was indoors and had a/c.

THE MEXICAN PLAZA: There are several handicraft/souvenir stores here as well as a few jewellery stores, clothing stores, etc. We found a few good deals here. One of the jewellery stores offers a free shuttle service to their factory a few mins down the road if you're looking for jewellery or watches. Three nights a week the plaza has special events- they are a lot of fun with dancers/performers/other activities. Also recommend going at night as it's beautiful. It's only a few mins walk from the lobby as well.

THE DISCO: We went here a few nights. Service was good, place is beautiful, there is a good mix of all ages, and the DJ was great playing music for everyone. Felt like the music was a little too loud. I mean, I know it should be loud in a club but it actually hurt and gave us headaches- and we are no strangers to nightclubs.

THE SHOWS: We went to a few. The theater itself is beautiful. Shows were well done, but we preferred to sit in the lobby then head to the disco. I don't have too much to comment on about this!

OTHER ACTIVITIES: We visited our traffic tours rep & set up two excursions- one shopping in Playa Del Carmen and one to Xel Ha. Would recommend both. Ask the concierge for coupons- she gave us a $100 off coupon for Diamonds International that came in handy!

Overall, we had a GREAT vacation and we would recommend the resort to anyone looking for a week on a beautiful resort in a lively, fun atmosphere. If you're one who would rather spend a little more for the "finer" details, maybe you should look elsewhere. We are an easy going group and have stayed many places and this one was fanastic!

Room Tip: Look for a room on the third floor, with the last two digits between 40-60, so you have a short walk...
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  • Stayed: June 2013, traveled with family
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2  Thank AmandaMichele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded October 19, 2016

Dear AmandaMichele,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 25, 2013 via mobile

I have to say I had a fantastic time there; I went in a couple for a complete break.

The rooms were great; cleaned thoroughly every day. The staff are so hard working and gracious.

The buffet service is great, large selection of foods every morning, afternoon and evening. I had no complaints about any of the food. The staff couldn't do enough for you. It seems that some people though are very hard to please in terms of other holiday makers which got on my nerves. But that's a reflection on them not the hotel.

The resort itself has a lot to do; I didn't venture off the resort once though I went for 100% wind down. There's plenty to do of a day and night on the resort.

The grounds are meticulously kept as well as the beach by staff, constantly.

I would recommend using pesos rather than take dollars!

The pictures on the website don't do it justice. Beautiful place!

Some people are so hard to please. There is some building work but this doesn't impact on the resort at all and are well closed off, not an eyesore in the slightest. It is to improve the resort further.

  • Stayed: June 2013
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8  Thank MichaelDLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded October 19, 2016

Dear MichaelDLiverpool,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

This was my second visit and sadly construction going on and one Pool and beach bar was closed
Which was annoying as this was where we liked to sit on the beach away from crowd so long walk back for drinks.
Rooms are getting a little tired.
Also agree with other review about coupons complete waste all ours went in bin.
Bar in lobby so busy felt sorry for the barman as we had rain and everyone was in this tiny bar not in beach bars no one thought lets send another barman inside!!!
Self serve coffee machines have been removed from lobby which made the bar busier with people asking for coffees as well as alcoholic drinks.
Staff very friendly couldn't ask for nicer people always ready to help and say hola as they pass.
Grounds are kept immaculate even with torrential storm.
We had a good time but probably would not return again as entertainment was the same as 3 years ago and is repeated so if you are there for two weeks you have to sit through it twice and some of it was bad enough once also it only lasted for about an hour and finished at 10.30 when you was told to go to night club as we are not night club people our evenings finished a little early.

Room Tip: Not sure there is much difference one you may be nearer beach but then you got further to walk to di...
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  • Stayed: June 2013, traveled as a couple
    • Value
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3  Thank fletchKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded October 19, 2016

Dear flechKent,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

Overall good experience at the hotel. The room was clean but too many mosquitos. I got bit everyday in the room as well as in the grounds of the resort. We did ask the front desk to spray our room but the mosquitos were still there. I don't like the fact that our package wasn't that clear to us. When we checked in the agent said our package included the Barcelo Maya Tropical part as well but then she said it wasn't included. Very confusing. Then she tried really hard to upsell us. The checkin process was too slow (took over 40 mintues)and unorganized. I don't like the fact that althogh we get $2000 worth of coupons but you actually can't really use them with out paying a arm and a leg for the services. For example we got a coupon for $20 off of internet usage but I have to pay a extra $26 on top of the coupon to utilize the coupon?! Also the $200 room upgrade coupon can be used only to upgrade to a suite (Although the coupon doesn't state that!) and they'll charge you $50 per night on top of the coupon. I don't see the value in these coupons suckering us to pay more. It's a waste of time honestly. Wi-fi should be free these days. It cost the hotel nothing to start up but charging $16 per day for wifi ONLY in the lobby area is ridiculous!

Room Tip: Bring misquito repelant!
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  • Stayed: June 2013, traveled with friends
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3  Thank Fuzzywaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded October 19, 2016

Dear Fuzzwaver,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

Constructions are going on everywhere... Don't be fooled... No minor renovations or updating the old rooms, facilities, etc. This already-mega, already-crowded resort is being expanded further for more profits...!! Impossible to relax. Constant construction noise, very noisy rooms and noisy visitors ruined our vacation. We're terribly disappointed with the overall low quality and will regret forever we booked this resort. Stay away from Barcelo!

Room Tip: Every room is very noisy. Hallways are open air so there is a constant echo 24-7!!! No matter whic...
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  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Edna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded October 17, 2016

Dear Edna H,

Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as posible and we look forward to receiving you again in the future. Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2013

It was a pleasant welcome at the Barcelo Maya Caribe Resort with welcoming drinks and going through the amenities that were included in our trip. One important point I should make and many people were misled by the use of you will receive $1,200 in credits. This does not mean free dollars!!! These are just coupons that equal up to $1,200 in cash. So if you stayed four nights through Apple Vacations you would receive the credits. That was a major upset. The beach was beautiful, the pool, grounds, and staff were very pleasant and friendly. It would have been nice if some of the staff new English a little better. Just some complains that I would like to mention is that our air condition went out in the middle of the night, but the staff was very quick about getting to our room to fix it. We received a note that we would not have power for three hours during the day. (Which was in the middle of the afternoon) The water pressure in the bathroom was very low and at one time the water coming out the sink was dirt...Very unacceptable. Last but not least, we received a nice plate of tarts every night in our room with bottle of champain and the one night it was not wrapped tight enough and the ants in Mexico are very bad if you are staying on the first floor. Apparently, my friend bit into the tart and felt something coming out of her mouth and ran to the bathroom and there were ants in ther mouth.. So unacceptable and was a major health issue. So we contacted the Manager at the front desk and they sent security and just ask if my friend was ok and that was it. I told them that this was not a good thing and we should have been treated better. Overall, we enjoyed the weather and the Barcelo Tropical, Colonial, and Deluxe Place. The Caribe had the best beach and the best pool side entertainment. I would go back but stay at either the Tropical or Colonial.

  • Stayed: June 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded January 29, 2017

Dear Carol M,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013

Barcelo delivers quality and that's what we wanted.

Pros:
-Clean rooms
-Friendly staff
-the buffet offered a smaller selection yet the quality was outstanding
-Clean pool
-Clean and beautiful beaches
-surprisingly comfortable bed
-Literally in front of the beach

Cons
-Rude guests - there was a group in the pool every day of my stay, very rude and vulgar, it was their first time outside their country and had a mouthful of things I rather not repeat.
-Small buffet selection
-Not as luxurious as Palace or Colonial (I don't really care for that)
-

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JoseAntoniooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded January 29, 2017

Dear JoseAntoniooo,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Caribe

Address: Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Puerto Aventuras
#10 Spa Hotel in Puerto Aventuras
#10 Family Hotel in Puerto Aventuras
#10 Luxury Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#11 On the Beach Hotel in Puerto Aventuras
Price Range: $183 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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