The hotel is located in a very picturesque surrounding.
Almost all STAFF is very attentive and smiling, also loving tips very much. The only thing about the receptionists that upset us a little bit during check out is that we paid for wi-fi twice. On the 1st day of our stay we took the password at the guest room for 4 days and go straight to the reception to pay for those 4 days, cause we think it wouldn't make the connection until we had paid. (We found out later, that we should put all the purchases on our room number and bracelet num.) So, my boyfriend paid, than I asked him whether he had taken the check or not, he admitted, that he'd taken everything the man gave him, so I didn't bother to be convinced of it. When checking out, I noticed, that there was that 4days i-connection in the have-to-pay-list, so I explain, the situation and that we hadn't been given the check, but we paid and the info should have been in their computer. But unfortunately it wasn't, but we had no check, so couldn't prove, also didn't remember the receptionist who took the money. All in all it was our fault, so be more attentive, don't forget to get the checks and save them.
The food is nice and tasty, but nothing extraordinary.
The rooms are all in all ok, but sanitary equipment is noisy. Also we heard the steps from the upper floor, music and voices from the theater.
The sea is good and mostly always clean, but the bottom isn't sandy everywhere and shallow, be careful!
A la carte restaurants are cute!
Spa is common.
Barcy club is a perfect place to leave your child in for a couple of hours.
Animation is energetic!
Mexico is friendly!
Ready to come back!
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- Also Known As:
- Barcelo Maya Caribe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Caribe Beach
- Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico