We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (11,683)
Filter reviews
11,683 results
Traveler rating
6,383
3,198
1,158
516
428
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
6,383
3,198
1,158
516
428
Show reviews that mention
All reviews maya beach coba building fish playa del carmen spanish restaurant other resorts rancho grande beach buffet a la carte restaurants captain morgans lobby bar beach section mini golf beautiful resort buffet food steak palm trees
Selected filters
Filter
Updating list...
81 - 86 of 11,683 reviews
Reviewed June 10, 2019

First of all american airlines changed our flight the night before the trip at 10 Pm, we received a call offering first class if we traveled in the ifsrt morning flight, So we agreed. WE arrived at the hotel at 2:30 pm with a 1.5 years old baby crying tired and hungry. We requested to check in a little early to change the baby and feed her. NOPE they told us check in was not allowed before 3 PM shrap.Baby crying at the lobby for 15 minutes at 2:45 pm we were told room was not going to be ready until 3:15 pm. front desk staff are not prepared according to their positions, I owned a business I felt so bad about them poor people looks like they dont have the right training.I requested a manager never showed up.From there it was a nightmire, everywhere you go the bar, the restaurant, the pool they want to charge you for something. the drinks are not all inclusive nor the bar tenders are prepare to mix drinks correctly. the pina coladas, the daiquiris forget about it. Stick to the tequila the only thing they knwo how to "MAKE". the only FREE kids water park they have, went on maintenance on a FRIDAY UNTIL SUNDAY. The restaurants were only allow to eat there 2 times on a 5 days stay. Black mold in the bedrooms and HVAC system (duct work),yes I checked after the strong smell since I am a certified mold remediator , really strong mold smell in the bedrooms. I mean worst vacations ever for me. The pool activities yes they have a board with activities and hours, asked me if I saw one activity going on?. Please i dont want to keep going to look for another hotel.

Room tip: try to get a room free of mold
Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
3  Thank santyy34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this reviewResponded 3 weeks ago

Dear Guest,

First of all thank you very much for staying in the Barceló Maya Palace, and taking the time to write your impressions and suggestions, to improve the service we are offering.

It is our priority to provide excellent customer service throughout the entire stay and to make happy all our guests, be ensured we will be discussing your concerns with all the responsible department officers to not only identify but react and resolve such matters.

Please forgive us, for not being able to fulfill your standards. We appreciate the time in leaving us your comments.

Kindest regards,

José Luis Serratos
Subdirector
Barceló Maya Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

As a corporation I would never suggest someone vacation here. Our reservations got completely screwed up by corporate and the front end was left with a disaster that took literally HOURS to remedy. Our check in was a 4pm but we didn't have room keys until 8pm. We were accidentally charged for a number of things that were suppose to be included like internet, extra room keys, and even towels for the pool.

All of this was remedied by Elia and Hector at the front desk, who were so incredible! They were a life savers in what turned out to be a stay littered with major inconveniences caused by corporate. The staff overall here was completely wonderful but the place seems to be very poorly managed.

Room tip: Be VERY careful how you book and verify your reservations week of
Date of stay: May 2019
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Cecily P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this reviewResponded 3 weeks ago

Dear Guest,

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

Please forgive us, for any faulty mistake form our behalf. As you mention, our front desk staff, is well prepared, to attend and resolve any situation. Thank for confirming the service provided by them.

We would be honor to be able to host you once again, without a doubt, we will be able to change your perception from us.

Best Regards,

José Luis Serratos
Subdirector
Barceló Maya Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

Victor, Coralia and Alin. Nestor Felix

Had a great time surfing. Would highly recommend making this part of your trip, it would be great for any ages. The instructor makes it easy and fun to learn for everyone.

Date of stay: June 2019
Trip type: Traveled with family
Thank Grant S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this reviewResponded 5 weeks ago

Dear Grant S,

I cannot thank you enough for taking your personal time in expressing, your high level of satisfaction.

We appreciate you share with others your excellent review during your recent stay, we hope to have the opportunity host you once again.

Best Regards,

José Luis Serratos
Subdirector
Barceló Maya Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019 via mobile

Resort was great. Weather amazing and the beach was more than I expected. We upgraded to premium and it was a great choice. Premium alcohol (JW black all day), any premium lobby entrance and late checkout, plus front beach view with hot tub room. Food was great but not perfect. Did not do any a la carts because there was too many of us, buffet was always good enough. The mall in between all the mini resorts was great but came with a high price for any who wanted to do the activities there. Lobby bar at the mall was really good and bartender Sergio Chuc was extremely helpful and kind to any request. He recommended buying adictivo tequila and it was amazing. Great guy, and sweet to my kids who constantly bothered him with drinks! . The resort is very big but can be walked with ease. Colonial had a nice pool for the kids so we ventured there more often. We booked for caribe but got pushed to Mayan beach. It was ok, as everything is close together believe it or not. The only place we could not enter was the palace. At the tropical there is a tequila bar that lets you taste very expensive stuff. But I suggest you buy at 5th Avenue. We did a trip there and had some shopping done. I suggest you do most of the strip as there are lots of shops to see.
Our room was great and always clean. Hope this helps.
Ohh yeah,
One more thing. We got to swim/snorkel with turtles. Amazing experience. Plenty fish to see also. Bring a water camera or go pro.
Tip: turtles were mostly by the palace beach. So just walk there and don’t step on a any stingrays when entering the beach on that side.

Date of stay: April 2019
Trip type: Traveled with family
Thank diegocan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this reviewResponded June 9, 2019

Dear Guest,

We feel very proud and honor to have created for you such an outstanding holiday experience in every aspect.

Thank you for selecting Barceló Maya Beach as your holiday destination. Your valuable words and comments will help motivate even more the enitre coworkers that makes this amazing team. That way we can achieve the total satisfaction of our guests.

For us it will be a real honor to have you once again in a future stay.

Kind Regards,

José Luis Serratos
Subdirector
Barceló Maya Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019

This resort is beautiful with staff that goes out of their way to make your stay exceptional. This was a girls trip and now I will be planning a trip with my kids in August as there is so many things to do that will keep my kids happy.

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Seaside652099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this reviewResponded June 9, 2019

Dear Guest,

Thank you for choosing Barceló Maya Beach for your stay in paradise.

As well as for sharing your thoughts on TripAdvisor. We really appreciate your kind words, our entire staff and I would be more than happy to welcome you each and every time you come down to the beautiful Riviera Maya.


Warm regards,

José Luis Serratos
Subdirector
Barcleó Maya Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews