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“perfect place for families with small children”
Review of Barcelo Maya Beach

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Barcelo Maya Beach
Ranked #11 of 17 Hotels in Puerto Aventuras
Toronto, Canada
Level 4 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“perfect place for families with small children”
Reviewed November 13, 2013

I cannot think about one single bad thing I can say about this resort. The ride from the airport is not the shortest. yeah ... that's the one. But when one goes to Mayan Riviera expects one hour drive from Cancun Airport.
So, reception, food, restaurants, beach, sea, pools, night shows, everything is 5 stars.
Not to mention the water park for kids.
Also, for runners, you can do a nice 3km loop around the Barcelo property (there are more Barcelo resorts there and you have access to all of them less Palace, unless you stay at Palace ...)

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AMN_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Sub Director Beach at Barcelo Maya Beach, responded to this review, April 30, 2017
Dear AMN_2008

Thank you for reviewing your stay in our Barceló Maya Beach. It is wonderful to hear we were able to make your stay special. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Many thanks for your comments regarding your experience at Barceló Maya Beach.

We have been working to improve our services by making new renovations: New lobby, new buffet and restaurants, new Premium lounge and Premium Level rooms, we have built more a la carte restaurants like Mexico Lindo, La Fuente, Tokyo and Trattoria. Pirates Island Water Park where you can have hours of fun on the FlowRider, new Maya Mall with shops, a lot of surprises and places to discover. For kids, the new Barcy Club, we invite to you to chceck our website and we hope to have the opportunity to serve you again in 2017.

Sincerely

Erika García Argueta
Sub Director Beach| Assistant Director Beach
Barceló Maya Grand Resort
beach.subdirector@barcelomaya.com
T+52 984 875 15 00 | Ext. 1521
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
St. Petersburg, Russia
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 13, 2013

We stayed at Barcelo Maya Beach for 11 days. I can say that this hotel doesn't have disadvantages. And it is really worth the money we paid. The room is spacious and clean. I liked the grounds, there are a lot of animals: squirrels, iguanas. The beach is wonderful, they clean it everyday. The food and drinks also were good. So I would recommend this hotel for couples and also for families with children, they have a lot of facilities for children. We didn't buy the excursions, they are quite expensive and we went to pyramides by bus. So we liked Barcelo and decided to return next year!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lena_Bond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review, 3 weeks ago
We would like to thank you for choosing Barcelo Maya Beach to expend your past holidays and look forward to meet you. We wish to welcome you back some other time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 7, 2013 via mobile

The Maya Beach was still under construction, so "upgraded" to Barcelo Tropical. The rooms (walls and ceilings) are filthy. The pillows have an awful smell. They did not restock water or coffee in our room the whole time we were there. The tv's are old tube ones with bad, snowy reception. The food was mediocre at best. We have been to Mexico 4 times and this is by far the worst resort we have ever stayed at.
We felt like we were staying in a 2* resort not a 4 1/2*.

Stayed November 2013, traveled as a couple
Helpful?
5 Thank mysti1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 4, 2013

This is late, seeing as we are about to return to this resort (actually Barcelo Maya Palace Deluxe this time), a year later.

We had a great time at Barcelo Maya Beach, much better than I expected. We were aware to book our reservations upon check-in, so we got to eat where we wanted when we wanted to. On our first night, the waiter asked if we were traveling for any special occasion. It was actually our anniversary, so he brought us a special dessert and special wine to celebrate, even though we were eating at one of the buffets.

Some of the resort was closed while we were here, but that didn't matter too much. The only thing about that was that some of the bars were closed, which was a little bit bothersome because the walk from the beach to a bar was increased. My husband and I are young and healthy so the walk wasn't too bad ...

Food was mostly OK. We ate at the steak restaurant one night and I ordered filet mignon which actually tasted like a rubber hamburger. My husband had regular steak and his food was good.

Since traveling here, I have become a vegetarian and I am pleased to report that I am sure I will find PLENTY to eat when we come back. There is always a plentiful amount of fresh fruits and veggies and other options to keep non-meat eaters happy. Of course there are no super fancy vegetarian meals, but most people aren't vegetarians so they aren't catering to us. No big deal.

We had to move to one of the more expensive hotel bars later in the week to get better alcohol -- and better service. But there was mostly no issues. Some of the bartenders at Barcelo Maya Beach were iffy but as long as you could ask for a tequila shot, you were fine.

I would recommend bringing your own large thermos-type mug for the trip. You can fill them all the way up with serve yourself beer and the bartenders will also fill them up with frozen drinks. Otherwise, the glasses are pretty small. We're going to bring thermoses this year after seeing so many people do that last year.

If you want to travel outside the resort, I recommend snorkeling and a shopping trip to Playa. We had a blast doing both. If you know some Spanish and aren't afraid to take public transportation to Playa, it is MUCH less expensive. Try Casa de Adela in Playa, too. You won't be disappointed.

Room Tip: Rooms closer to the beach would be better for older couples and families.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amber W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 28, 2013

Before we left the uk we were upgraded to the tropical probably like everybody else due to construction work at the maya Caribe we flew on the new Thomson Dreamliner which is an excellent plane to go on. on our arrival at the tropical the receptionist was very friendly and efficient our room was 7652 in the VERACRUZ block of rooms the room was very clean and comfortable and was kept that way by the ROOM SERVICE STAFF for the fortnight we were there hotel itself is kept immaculate as are the gardens, the restaurants for main meals are well run and there are great waiters to look after your needs the food is buffet style and plentiful and varied and themed every night there is no need to go hungry. the restaurants by the pools are the same and also well run the pools are huge and very clean the sunbeds are plentiful and comfy there are also hammocks to really relax in. the beach is of white sand and has an abundance of palm trees for shade and also sun beds. There are small rocks on entrance to the sea but there are also sand entrances so it is not much of a problem really there are fish close in and they do like to be fed. alcohol is plentiful so are soft drinks for the youngsters etc we were here at low season which was very nice about 50% full I would not like to be here in high season as I think it may not be as tranquil overall a lovely holiday and a excellent hotel and staff I HAVE ONLY ONE GRIPE WHICH IS IT COSTS US £45.00 EACH TO GET OUT OF MEXICO THAT IS BAD. as for GATWICK AIRPORT they need to get their act together it was nearly one and half hours to get our cases as we were one of the first planes of the day once we were through immigration no baggage claim number was allocated for nearly 30 minutes and when it was there must have been one man putting the cases on the belt very very poor welcome to the uk

Room Tip: we were in Veracruz top floor 7652 to take less suitcase weight hair shampoo and conditioner...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mary p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Sub Director Beach at Barcelo Maya Beach, responded to this review, April 30, 2017
Dear Mary P

Thank you for reviewing your stay in our Barceló Maya Beach. It is wonderful to hear we were able to make your stay special. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Many thanks for your comments regarding your experience at Barceló Maya Beach.

We have been working to improve our services by making new renovations: New lobby, new buffet and restaurants, new Premium lounge and Premium Level rooms, we have built more a la carte restaurants like Mexico Lindo, La Fuente, Tokyo and Trattoria. Pirates Island Water Park where you can have hours of fun on the FlowRider, new Maya Mall with shops, a lot of surprises and places to discover. For kids, the new Barcy Club, we invite to you to chceck our website and we hope to have the opportunity to serve you again in 2017.

Sincerely

Erika García Argueta
Sub Director Beach| Assistant Director Beach
Barceló Maya Grand Resort
beach.subdirector@barcelomaya.com
T+52 984 875 15 00 | Ext. 1521
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2013

We show up at the resort and to our surprise we find out Barcelo Maya Beach is CLOSED with out letting us know from either Barcelo or Expedia. They try to cover it up buy saying we are staying in a upgraded hotel the colonial and tropical we (2 couples) finally get into our rooms after many problems with the front desk my room has absolutely no electricity my sister walks into her room and turns out there are people already staying there they have their money and jewelery out on the table and my sister was given a room key to someone elses room REAL SAFE let me tell you nice to think it could happen to us.
The New Yorker in me came out and it was NOT pretty, we demanded to be upgraded to the Palace Deluxe which is the highest and most expensive of the Barcelo hotels where we had a much better experience after lossing an entire day finally getting into a room at 9pm after dealing with this for 10 hours.
I found that the food wasnt great and any of the resorts that your able to go to being at the Palace which is sad.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank claud t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, Massachusetts
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 23, 2013

The place was fabulous. We stayed in Feb 2012. The food was great and 6 onsite restaurants to visit. we were there 7 days and always something to do ...many amenties 4 pools and pools adjourning the 5 Barceló hotels. and beautiful beaches. will hopefully be staying @ the one in Punta Cana in Feb 2014. The only problem we had was the cleaning agent they used everyday. left a overwhelming bleach odor to our rooms. we had them not use it and the odor went away.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review, 3 weeks ago
We really want to thank you for choosing Barcelo Maya Beach to expend your past holidays and look forward to meet you. We wish to welcome you back some other time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Beach

Property: Barcelo Maya Beach
Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico (Formerly Hotel Barcelo Maya Beach)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico

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