2 Families, 4 adults, 1 child, 2 rooms, Uxmal building - one room front side, one room back side. We are repeat Barcelo customers (June 2012 San Jose Del Cabo). Total all inclusive trips to Mexico: 7. (Cancun (Hotel Zone) 1, Riviera Maya 3, Huatulco 1, Los Barilles, East Cape 1, San Jose Del Cabo 1)
The beach and coral reef
MEGA resort, prepare to be shocked at the size and the crowds.
No poolside or beachside beverage service, a first for us on a Mexican all-inclusive vacation. Literally, every drink we consumed at the pool or beach we walked ourselves up to the one and only bar to retrieve. This is not mentioned in the resort description. We did walk down to the Caribe and Colonial pools and the bars operate the same way. The Maya pool bartender Adrian was particularly surly. One boy from another family ordered a virgin drink and Adrian flat out told him NO, go away, turned his back on him and walked to the other side of the bar. Adrian made for a tiresome drink order experience even when we tipped him $10 every morning. Ugh.
This MEGA resort is tired, gloomy and sports an older 80's style of layout and design. There is major construction at the north end of Uxmal building and our room 3344 (3rd floor) was the room closest to the construction zone which started up at 7;30 am and was lit up at night with workers hammering away until 9:30 pm everyday. We also had room 3343 which over looked the main walking path and was slightly farther away from the construction zone but still noisy. There is also construction along the marina and high intenisty lights were pointed right at the beach at night, not pleasant for strolling and star gazing. We were told by staff the Maya was at 60% occupancy the week we were there, so there were many other rooms to be used away from the construction zones but we got the room RIGHT BESIDE the most construction noise possible. The banging and loud clanging noises were constant and could be heard at the pool and beach also which was extremely disappointing while away on vacation.
We did let the front desk know of the poor choice in rooms assigned to us upon our check out and asked to speak to a manger and were told 'no' twice. As we waited for our airport shuttle we were given the card of Carolina Canencia, a manager to email when we got home. At the front desk as the same time we checked out we were also standing beside a young couple who had just checked in and were not happy with their room - they were offered to upgrade for an additional $80.00 a night...we know the routine and have be given this type of upgrade offer before, they book you in a dumpy room, you give them more money and you will be moved to a similar room with a different set of problems and the day is wasted....we just don't want to play the game once we get down there and check in our vacation starts. The last place I want to be is in mexcian resort haggling with a spanish speaking manager who pretends to not speak english...it is a game the mexican resorts play well.
The main walking path I mentioned runs to each properties lobby and east to west connecting all 5 hotels to each other. BE CAREFUL, as this path is also a major roadway and all work vehicles, motorcycles, golf carts, dump trucks, delivery box trucks and landscaping crew trucks use this PATH all hours of the day and night. At night the vehicles operate with ONE headlight. We had to jump out of the way many times - very unsightly and dangerous for pedestrians. Also, to hear dump trucks and delivery box trucks going by AND breathing gas fumes while lounging poolside while on vacation ANYWHERE in the world is a very poor experience for all paying customers. I credit the truck traffic on the main walking path to poor 80"s style design of the resort. I was astonished the box delivery trucks stopping at every building (there are 10) to drop drinks for room refrigerators and room supplies could not be coordinated for one time a day? These trucks ran up and down the walking path constantly....rather sad and depressing to see when trying to get away from all the hustle and bustle of city life.
To summarize our experience with Barcelo Maya Beach - at a cost of $6000 for five people including air from Tulsa - to relax and vacation in a beautiful peaceful resort; he 14 hours a day major construction zones, trying to avoid getting hit by trucks, motorcycles, golf carts, delivery trucks, dump trucks, fence installers, rude bartender, breathing exhaust fumes at the pool and shabby temp wall beside our crappy room, I would give them a huge thuimbs down and not return to this Barcelo property ever again.
The Barcelo should never consider having repeat Barcelo guests occupy room 3344 when the occupancy rate was at 60%. This room should have been blocked off as unusable due to shabby temporary wall, no lighting and major construction zone area located immediately behind the "wall" to the north. In fact, the whole north end of the Uxmal building should have been blocked off as the egress and access to the stairs and elevators was completely dark in the day time and had one little bulb at night...
Then there was the Loomis airport transfer company. We booked a private NON-STOP transfer to and from the airport for OUR FAMILY of 5 only. Uplon arrival at Cancun Loomis kindly shuffled us to an 18 passenger bus and proceeded to load on several other passengers and dropped them off at Aventura Spa before traveling on down the road to Barcelo. After speaking with David from Loomis at the Barcelo office where all the excursions are booked and kindly reminding Loomis to make sure and prepare for our return trip to the airport with a private, NON-STOP transfer for OUR FAMILY of 5 only, David assured my husband and I this was overlooked and he would make sure. On the day of the shuttle back to the airport, Loomis arrived with an even larger greyhound type bus and proceeded to load it full of passengers from Barcelo, stopped at the Aventura gate for 15 minutes while we waited for a taxi to be let in then drove all the way back to Aventura Cove, then to Aventura Spa to pick up more people. Of course, the driver and I tried to talk this through back at the Barcelo, he doesn't speak english either. So I took a picture of the transfer page he was using and uploaded it here. Belive when i say, NON-STOP, private airport transfers must not exist in Mexico. Again, once you land, these companies and resorts do what they want.
The ocean was beautiful, the coral reef was memoriable. The rest of the place they can keep. We won't be back. Barcelo, you got it all right in San Jose Del Cabo, Maya Beach and the rest of the bunch needs to be bulldozed and rebuilt.
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- Also Known As:
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Beach Maya Mayan Resort Riviera
- Barcelo Maya Beach Resort Cancun
- Hotel Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico