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“The worst hotel!!!!!!!!!!!!” 2 of 5 bubbles
Review of Hotel Barcelo Maya Beach

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Hotel Barcelo Maya Beach
Ranked #11 of 17 Hotels in Puerto Aventuras
Victorville, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The worst hotel!!!!!!!!!!!!”
2 of 5 bubbles Reviewed February 1, 2013

This hotel was one of the worst hotels I ever stayed at the services was terrible. One night we had a problem with one of our lights and I called front desk at 7:30pm and I ask them if they can plz fix them they told me they were going to send someone in 10 mins they never show I called again they tell me other 10 mins I go down to the lobby and they told me they would send someone right away I told them there was not goanna be anyone in the room because we have a dinner to go to they told me ok its ok they will still go in even if you are not there. I get back to my room at 11pm and the light is still not working I called again and they told me someone will be there in 10 mins 15 mins pass and there is no comes I called again they tell me other 10 mins other 10 mins pass and no ones shows. I call one more last time and they told me we are sorry someone will be there soon I told them that I needed to take a shower I was on the phone with them for about 10 arguing with them. Someone finally shows up by the time they show up it was already midnight and I was not able to take a shower. Other thing was that one day i was getting out of the shower and one of the towels was drity. The ocean was nice but it had a lot of rocks, I called one week be four my trip and ask if they had free wifi and they told me yes when I got there they told me there was no free wifi. In order to use the wifi you had to pay $35 per day or $3 for 15 mins only. The only good thing about this hotel was the food. The hotel was very beautiful not going to lie. I would not go back to this hotel ever.

  • Stayed January 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Lemus_eli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,382 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (616)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
Edmonton
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed February 1, 2013

I always like to read the review , before booking the resort,positive and negative and then make a decision, what are
priority to me , there is no resort that is perfect in all aspect
to everyone. That why reviews are important to me,
I like nice beach cleanliness and quality food and drinks.
and Barcelo Maya Beach got all that and more.

We just got back , from 2 weeks vacation in the Barcelo
Maya Beach resort, which is connection with Barcelo Maya Breezes ,
You can use both resorts , they are identical .
The food was the best , from all the places we stayed before ( quality ).
Drinks are good , house wine red was excellent, We drank mostly beer,
and occasionally some Gin-Martini or Mojito with out the sugar.
I don't like the sweets.
The beach is one of the best in the aria , just like the swimming pool , if
the ocean is calm.
The resort is very clean and huge, the rooms are comfortably.
nice linen and towels , we had a room on first floor and was very quiet .
They have plenty of lounge chairs and sheds around the swimming pools and beach ,
Beautiful landscapes with lot of coconut's trees and lushes.
The employees are friendly and work hard to accommodate you,
They work 9 h a day 6 days a week for less then $ 10 a day , that why they appreciate a tip
But please do not give them Canadians coins (Loonies or Toonies ) Because not even bank takes them. US bills or peso .
The WI-Fi is extra charge $ 50 per week, Premium Club rooms got free and all another privileges,
but is about $ 500 more per person per week.
We use the Sun Wing vacation and there is no complains.

Room Tip: The best rooms are on top floor !
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank Marie006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenora, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 30, 2013

Great resort very good value, This was our third trip to this resort and we will be back for a fourth. Food is good , drink is good, beaches are awesome, staff works really hard and is very friendly.This is a large resort and we enjoy walking between the properties, the beach and caribe are the least expensive resorts on the property and in my opinion the best, best part of the beach and people are quite friendly

Room Tip: coba is close to beach and pool
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  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Terry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed January 29, 2013

I ended up booking this trip very last minute (booked Friday night/ dep Sat morning), so I didn't really get a chance to see any of the reviews before hand. I was a bit overwhelmed by how busy the resort lobby is upon arrival - plenty of people coming and going. Front desk people had a basic grasp of language but enough to get me checked in and on my way. Overall, I was satisfied with the resort (I have nothing to compare it to) but found all the staff very pleasant and friendly. Housekeeping missed my room once, or failed to leave any towels. I am not a beer drinker so it would have been nice to have some other alcoholic beverages in room, but the water and soft drinks were fine. Restaurants were okay, the best one was the steak house (can't remember the name). Buffet was average, nothing to write home about. I arrived on Christmas Eve 2011 (despite what the dates say below), so I was able to participate in their festivities (special xmas meal). Lots of walking to the beach but I didn't mind, good exercise - however, I did get lost a few times because of the buildings all looking the same and getting confused by the numbering. I really had a fabulous time and would return. The only thing I didn't like was the shuttle from Cancun to resort, it took about 2hrs as we dropped everyone else off along the way. I may hire a private shuttle next time I am in the area. Beach was supposed to be the better out of the 4 locations.

  • Stayed February 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank capistrano99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ND
Level Contributor
131 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed January 29, 2013

Not a bad resort. Food was good and good variety but same food with for six days gets tiring. Beautiful beaches, pools are not heated and weather was chilly so pool was colder than ocean. Took some photo's with a lemur only to get bitten and they laughed it off. Asked for a rabies certificate and they never produced one. Fridge was broken and smelled of stale beer. Took 36 hours to get one replaced. Only beer is on tap and tropical drinks had too much sugar in them. Can;t get into the reservation restaurants as they are booked. Could hear the people walking on the floor above so make sure you get a room on the top floor

Room Tip: Take the top floor to avoid hearing people walk above you.
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank kohl02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Rock, British Columbia, Canada
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

Went for a special birthday, great resort , very clean......Great beaches.Food was great buffets are the best.Activities great, pool bar was great......Will go back again very soon. Would recommend this over and over again. Can not think of one bad thing. Went with agroup of people.The top floor over looking the garden is the best , nice patio with a nice view of the ocean, corner unit........Can I go now

  • Stayed February 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Valerie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed January 26, 2013

The hotel itself is nice enough, but the staff was less than helpful at all times. Our phones were stolen right out of the safe in our room, which was locked. Some of the hotel staff have access to the safes in case a patron is unable to open the safe. After we realized our phones had been taken we alerted the front desk, this was at about 10:00 pm. No one came to our room until 12:30 am. One front desk employee along with two security employees came to our room and tore it apart making sure we didn't just misplace them. After they tore apart the room, we had to fill out security forms saying what happened, etc. We were supposed to hear back from the hotel within 72 hours after their investigation. They never got back to us and we checked back constantly and all they would say is "we will let you know tomorrow." Almost a week went by and we are back home and have still heard nothing. We had to get our travel agent to try and get us a copy of the security report so we could be reimbursed through our insurance company. It took them over a week to send him a copy.
The staff there do not care one bit about customer service.
Also they failed to inform us our flight was delayed and sent us packing only to show up at a deserted airport at 3:00 am. We spent the night stranded in Cancun with no phones, and no idea what was going on with our flights. Every other person on our flight was informed by their hotel that the flight was cancelled, and allowed to stay another night.
Nice enough resort, but take your money elsewhere.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
16 Thank Drue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Barcelo Maya Beach

Property: Hotel Barcelo Maya Beach
Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Hotel Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico

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