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“Barcelo = Paradise!!”

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Hotel Barcelo Maya Beach
Ranked #11 of 17 Hotels in Puerto Aventuras
Level Contributor
129 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Barcelo = Paradise!!”
5 of 5 bubbles Reviewed November 12, 2012

As an all-inclusive resort there were so many perks. We stayed at the Palace which offered several pool options, endless food possibilities, beautiful ocean front. We never had to look for a spot by the pool or on the beach, never had to wait to be seated in any of the restaurants. We always had a cold drink in our hand and something to do, whether it was an excursion off of the property or activities at the resort. The staff was more than friendly and helpful so I felt like a queen for a week!

Room Tip: We stayed in the Oaxaca rooms and it was so quiet. Carry some $1's - you cannot believe how far...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dmblnd74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,768 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (672)
Date | Rating
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English first
Ware, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed November 7, 2012

Very large complex. with easy access to other hotels in the same chain. Staff were friendly and helpful, buffet meals were enjoyable and the a la carte restauranrs were excellent.We enjoyed
rhw bars and the all-inclusive service. and the ambience of the place, designed so you felt tou were in the midst of the jungle but at the same time in a beautiful resorr. The beach and the pools were well -kept and very pleasant. Even the exercise sessions in the pool were fun.
Yucatan itself is amazing with many Mayan sites eaily visited. All in all we had a marvellous holiday
and would be happy to return or to try a Barcelo resort elsewhere.

Room Tip: Accommodation blocks were low-rise, and we had no problems with noise.
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank terrymckeown9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

The site is beautiful. The Maya Beach was closed, so we were upgraded to the Tropical ( on the same resort), which was very nice. Staff was nice and helpful throughout our stay. The first night the air conditioning was making a rattle noise, we called the front desk, they came to fix it and sent us a bottle of champagne for our disruption. The beach is beautiful and clean, but bring swimming shoes for the ocean, has it is very rocky. The "A la carte " restaurants where a little disapointing, the portions were very small and you felt rushed to get out of the restaurant. I have to share the point of someone who wrote earlier, we also a convention while we were there, and they do take over the resort, loud music at the beach, etc.... The ride from the airport is about 1 hour to 1:15 minutes depending on many stops at other hotels you make.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Glipou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

This has been one of my best holidays: everything was perfect.. sea, beaches, food, entertainment, structure.. Moreover we did some wonderful trips arranged by the hotel team and we've been really satisfied.. Unfortunately we did not find good weather :-( and we stayed there just for one week! But this was unpredictable! I'd suggest Barcelo Maya Beach to everyone, especially couples.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ginevra62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed November 3, 2012

Barcelo is a beautiful resort and has a beautiful beach, however the staff and the overall experience was awful. During the 10 days that we were there they had two conventions back to back that took over the entire resort. The first convention was a total of 3000 people. And the 2nd one was a total of 2000. We found that the resort was more accomadating to the convention people and not to the guest of the resort. The convention took over the resort, from blocking off one side of the beach to accomadate them, to closing down the nightly entertainment in the theather so they could have their party's. Seems like the staff were over worked and they became very rude and had a lack of energy towards the guest. The front desk staff was horrible, not only were they super slow in serving you but they gave you so much attitude and would not go beyond any measure to asist us in any complaints we had. Everyday the maids would forget at least one thing, if it was forgetting to replenishing toilet paper or towels for example. We found black mold in our shower, and the pillows were awful. The Buffet food for breakfeast, lunch and dinner was the same thing everyday.The only consistency that we found was the horrible service this resort provided. We will never go back to the Barcelo again.

  • Stayed October 2012, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank SWC28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

We had time off at this time and booked this hotel based on price, available dates and our travel agents recommendation.

Overall, the resort/service/staff and experience was great!

We were told the Maya Beach was closed but we were moved to the Maya Caribe, which is all part of the same resort and did not affect our check in at all. There was no line to check in, the front desk staff warmly welcomed us and even put up with our rudimentary Spanish language skills. Very professional and courteous.

Room:
We were housed in the Sayil part of the hotel on the ground floor. The room was spotless, smelled fresh and clean and was also quite large. Beautiful king sized bed with good linen. The mattress and pillows were a little hard for my liking, but my partner liked that. In room safe was free and easy to use. The bathroom was a good size with a good bathtub and rain shower-head. Shampoo, conditioner and shower gel were in a dispenser on the wall, and they smelled really nice. Towels were huge, fluffy and good quality. Housekeeping was AMAZING and our room was kept spotless the whole time we were there. We always had a full mini bar and lots of towels. We had a slight problem with the water level rising in the tub as we took a shower, I called the front desk and they said they would send someone in a minute, literally a minute later a repair man was knocking at the door, LOL.

One negative about the room is that they aren't very sound proof. The hallways seem to amplify every sound so people that are returning to their rooms can be heard like they are inside your own rooms. You can hear your neighbours next door and the neighbours above you as well.

Food/Drinks

We were given 3 coupons to the a la carte restaurants but we only managed to use one in the Spanish Restaurant that is located in the lobby of Caribe. It was excellent. I highly recommend trying it.

The restaurant located just past the lobby was where we had most of our meals. The service was unbelievable! Attentive but not intrusive staff. When we got up to get a plate of food and came back to our table our napkins were refolded and more often than not someone was there to pull out my seat for me. Water and drinks never seemed to be empty, as the staff really made sure you were not wanting anything. We have never tipped at every meal in an all inclusive until this place, the staff really worked hard we showed our appreciation with a small offering. There was a lot of choices, a lot of food, it was pretty good, and the area was kept very clean. they had a vegetarian table and a kids table and they had theme nights like Mediterranean, Italian, Chinese, Mexican, etc. They served breakfast, lunch and dinner at reasonable times. Thank you to one waiter in particular who served us at many dinners, Alberto. he told us he had just started working there, he sure knew what he was doing for a new guy! :) We sat in his section many times and he always took excellent care of us, and others, everyone seemed to like him, a very nice guy!

Captain John's was open for lunch and snacks until 630pm, We went a couple times when we missed the buffet for one reason or another (side trip, siesta, etc) The food was good, service was not. On one occasion no one even asked if we wanted a drink, and it wasn't even busy. The two other times we went in there we were served, but it seemed like the staff almost resented the fact we were in there.

Bar service at the theatre was excellent. Bar service at the pool was just okay. Drinks were good, lots of choices and both the pool and theatre bartenders knew how to mix a drink! Yum!


Activities:
Lots of water sports, cool classes to take (we didn't do any of them), a great big pool with shade and full sun, tons of hammocks to lay about and nap in the shade) swim up bar and fountain. The beach was nice and well kept with lots of chairs and space.


Misc:
Great shopping with very nice (not pushy or aggressive) vendors (I really liked this). Very reasonable prices for cool stuff. Excursions were numerous and information could be found all over the hotel, we went on a couple, check out my reviews for them.

A huge thank you to the resort, we had a great time!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank travelbugcheri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 bubbles Reviewed October 29, 2012

We had booked a family wedding here months in advance. The Barcelo switched our reservation between hotels 3 times. The fourth change we only found out about once we arrived and tried to check in at the wrong hotel.

Management didn't have a room available for our grandmother who is a recent amputee and must have a disabled room. The room was requested when the holiday was booked.

The only guests in our group who got the sleeping arrangements they requested were ones who bribed the reception staff.

Half way through the week the hotel manager called half the people in our group and told them to change hotels.

The week was a disaster. One stressful incident after another. These are just the highlights.

Never go here. And definitely never travel with a group here.

Room Tip: Bring bribery money. Or just don't go at all.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank cballarino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Barcelo Maya Beach

Property: Hotel Barcelo Maya Beach
Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Hotel Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico

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