Where do I start? The standard rooms are a bit sub standard. Very plain. Very hard beds. Air conditioner that didn't work most of the week. It was 76 to 80 degrees in our room all week. We complained several nights to be told "it is OK now. It will be better in 15 minutes". Never was. Finally on next to last night got the front desk manager involved. He at first had the same attitude until I informed him I had a thermometer on my alarm clock & it was 80. Got moved the next day to a moldy room. The only picture was hanging at a VERY weird angle. When we straightened it we found out why--it covered a patch of mold on the wall about the size of a dinner plate. Thank goodness we were leaving the next day.
Was never able to get a chair at the very small pools. Families would take extra to put their stuff on or for their kids to run their toys over. That is if they were in them at all. Mostly empty chairs covered with towels with no one around. No one to enforce occupancy,
Food was mediocre. Breakfast & lunch were adequate but poor, if any, choice at night. Eat major meals early in the day & plan light for evening. Drink service nearly non existant at night. Even the self serve drink machine was broken half the time. The "premium" restaurants are not better. The tepanyaki place burned our meal. He was so involved with the "show" (which he was not any good at) that he burned the rice then cooked the meal on the burnt grill before he cleaned it. But the sushi was good.
Others have mentioned the "eco" theme. The only place we saw it was in the restricted availability of drinking water. Only one bottle per room for the week even tho they advised to NOT drink the tap water. They changed our sheets & towels daily even tho we asked them not to.
I found it interesting that they took EVERY currency EXCEPT USD. Weird.
I would not go back..
- Official Description (provided by the hotel):
- The Caribbean Sea's turquoise waters can be seen from this hotel-paradise. Come and get ready to spend some unforgettable days in the heart of the Mayan Riviera, surrounded by marvelous landscapes and seductive, white sand beaches. The hotel is located in the wonderful Puerto Aventuras development. This is a tourist development which boasts a marina for yachts, a golf course, restaurants and dolphin tanks, all within easy reach of the main Mayan Riviera attractions. ... more less
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- Also Known As:
- Catalonia Riviera Maya Puerto Aventuras, Mexico
- Catalonia Hotel Mexico
- Catalonia Rivera Maya
- Riviera Maya Catalonia
- Hotel Catalonia Riviera Maya
- Catalonia Riveria Maya
- Catalonia Riviera Maya Resort
- Catalonia Riviera Maya All Inclusive
- Catalonia Mexico