Stayed at Catalonia 22nd June to 6th July.
When we arrived it was chaotic due to a lengthy check in process with only 3 members of staff dealing with a lot of people. We were shown to room 218 we were utterly disappointed with the room we were given, it was dated the furniture worn and tired by no stretch of the imagination was this a 4* room. Note to everyone thinking of booking the standard rooms in this hotel offer no fridge and there is no bottled water only water from machines which you can fill from. After speaking to reception we were told, that was the room and we then asked to upgrade and were told there were no rooms but to return tomorrow. Terrible start to our holiday. We upgraded the following day and ended up in the Yucatan part of the hotel next door. The room we paid an extra £260 for was by no means premium in fact it was what I would have expected in the first instance. It had the benefit of a fridge with bottled water and a few soft drinks and 2 beers, a safe was included and slippers and a robe. I might add it took 3 days to get the robes and 4 days for the slippers.
The positive the grounds are very well maintained and the rooms were spotlessly clean. The food was of a high standard and offered plenty of choice. The bars are well stocked and the staff at this hotel were first class, no pressure to tip and you received the same service whether you tipped or not. During the day they serve the drinks in plastic reusable cups which are not in my opinion hygienic and are a little too well used. I would have preferred disposable cups.
The beach is not suitable for children as it is rocky and quite difficult to get into without water shoes.
The hotel is about 1hour 30 mins transfer depending on how many stops they make. It costs 75 dollars for a taxi each way into Cancun centre, and 23 dollars each way into Puerto del Carmen. You can get on a local bus at the entrance to the hotel complex however this is about a 30 min walk. It also cost 25/30 dollars to the ruins in Tulum.
There are a few shops located in the hotel but you must charge everything to your room no cash is used. I must point out on leaving you must pay you bill in Mexican Pecos or by card the hotel will not accept US Dollars.
We booked the lobster dinner on the beach….huge mistake. It is advertised as a special evening well nothing could be further from the truth. We booked for 8pm and on arrival there was no one to greet us when someone appeared they asked for a ticket which the member of staff we booked with had forgotten to give us. Bad start. We sat down and were given a cocktail and immediately our starter appeared it was prawns in a pineapple, this had been sitting out as the prawns were warm and not chilled as you would expect. Before I had finished my husband’s plate was being removed and I was being hurried as the waiter was standing with our lobster main course time 8.05pm!!! We felt rather rushed but then realized that the lobster was not only cold it was tough and had obviously been cooked some time earlier and been sitting under heated lights waiting for us. We complained and asked for fresh and well over an hour later another equally badly cooked lobster appeared. There was only one other couple had booked the meal and they too felt rushed and were disappointed. We were also told that we would need to order wine when we booked the meal as no wine was included and we booked bottle of sparkling wine . This was not necessary as we had champagne and red wine with our meal and it was only at the end of the meal did a member of staff realize that we had booked wine and offered us to have it in our room. We declined explaining that we were finished our meal and could he remove it from the bill. The proved a major problem and took us several times to explain to members of staff that we did not have the wine not were we paying for it. I would suggest if you want lobster walk to the marina 5 mins away and have their lobster meal much better value as well.
Finally for anyone who enjoys fishing you can book trips at the marina and the local restaurants will cook your catch for around 10 dollars, but if like my husband you like to wander and fish from the rocks bring your own rod and reel there is nowhere to buy or hire any fishing tackle.
All in all the Catalonia /Yucatan is a lovely resort with wonderful hardworking staff. I feel the hotel in general is of 4* standard but the rooms are not. If they upgrade the rooms and handed out bottled water I would recommend staying.
- Official Description (provided by the hotel):
- The Caribbean Sea's turquoise waters can be seen from this hotel-paradise. Come and get ready to spend some unforgettable days in the heart of the Mayan Riviera, surrounded by marvelous landscapes and seductive, white sand beaches. The hotel is located in the wonderful Puerto Aventuras development. This is a tourist development which boasts a marina for yachts, a golf course, restaurants and dolphin tanks, all within easy reach of the main Mayan Riviera attractions. ... more less
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- Also Known As:
- Catalonia Riviera Maya Puerto Aventuras, Mexico
- Catalonia Hotel Mexico
- Catalonia Rivera Maya
- Riviera Maya Catalonia
- Hotel Catalonia Riviera Maya
- Catalonia Riveria Maya
- Catalonia Riviera Maya Resort
- Catalonia Riviera Maya All Inclusive
- Catalonia Mexico