We stayed at CRM May 4th - 11. A group of 7 adults of our family. It was a trip to celebrate my Mother-in-Laws 80th Birthday.
Pros: Beautiful grounds - well maintained. Check in - Adseil (bell boy) was very patient and accomodating as we needed to change 2 of the rooms. Also (due to my advance notice) prior to changing rooms, a Birthday banner was on the appointed door and a birthday cake was delivered before we could even move! Staff - the vast majority of the staff are pleasant and accomodating. Esther at La Brisas and Miquel at El Mercado (as buffet) in addition to Pablo at the Tappas were very accomodating to my Mom in law - she is non-hearing and they treated her like royalty. The Mikado (Japanese) was a highlight for both the food and the presentation. In addition, when I informed the staff of her Birthday, they took extra steps to create a party table with balloons and a cake, and sang Happy Birthday. The supervisors/staff on duty the evening of May 5th are to be commended, and I am very sorry that I did not get their names. Food was very good for resort, lots of choices for everyone. Japanese and the Tappas were the best. Italian was fairly good. The steakhouse was nice - order the filet and NOT the t-bone as its a thin cut and very tough. Our favorite place, the Pure Chill out bar had good service, relaxing music and beautiful view. We had a day pass in the spa and it is lovely and relaxing. Activities were posted clearly inside the resort boards and a schedule in the room. Cleaning staff were effective and efficient. My mother-in-law fell in a stairwell on the Catalonia side, and security and medic were there nearly instantaneously. Luckily it was just a few nasty scrapes and she was ok. They had her daughter fill in a report, they treated her injuries and called her later in the evening to make sure she still felt ok and to see if she needed to see the doctor.
Neutral: While the staff refilled the 3 water bottles in our fridge every day, they didn't provide additional for coffee. We took a trip to the buffet to refill, but thought it should be a part of the Privileged room. Our tour company returned my sister's sweater to the front desk, along with a room number and name, but when we went to the front desk to locate it - they were completely lost. I had to spend about 20 minutes with the bell boy area for assistance and they were able to follow through and locate it, This seems like a no-brainer for service, so I placed it in the neutral section - front desk dropped the ball. The spa info seems elusive, several folks were asking how the day passed worked when I was there. It would have been nice to be able to visit the a la carte restaurants every night. Our group of 7 booked through a few different agencies and the room type descriptions were not accurate. Oceanview rooms state either a King or 2 doubles - which is not the case (funjet / orbitz). Please work with your vendors to fix this. We had to do some changing when we arrived because of this - siblings staying in the same room won't share a bed. The rollaway bed brought to the ocean view room was very comfortable - so that should be a Pro.
Cons: The first night after a long day of travel and we were kept awake all night (see a previous review) until 3 am with a party next door, unrelated to the CRM property. The front desk was apathetic to the issue at 1 am. This was the talk of bulding residents 7, 8 & 9 all the next day/week. This was a HUGE disappointment for our family, and many folks around us said they would not return because of this. If the resort has no control over this area, then how can anyone believe this won't happen during their stay? Another wedding took place the following week and this did not happen, so I don't believe it was related to the wedding earlier that day. Door slamming (while not isolated to this hotel) was bothersome, both late at night and early in the AM. The suite buildings have signs requesting silence - please post this in all buildings, it may help with those who seem to have bad manners. Our room overlooked the 'party' pool, and when our patio door was closed, the noise was not bothersome UNLESS the coco bongo PA system was being used. I would have loved to take an afternoon nap or two, but this was impossible with the PA system in constant use from 11:30 - 4 pm every day. It was tough to find a quiet spot on this resort, I left feeling more exhausted than when I arrived.
My mother-in-law had a trip that she will never forget, and our group genuinely enjoyed their stay, but I would have liked a quite place to go for a siesta!
- Official Description (provided by the hotel):
- The Caribbean Sea's turquoise waters can be seen from this hotel-paradise. Come and get ready to spend some unforgettable days in the heart of the Mayan Riviera, surrounded by marvelous landscapes and seductive, white sand beaches. The hotel is located in the wonderful Puerto Aventuras development. This is a tourist development which boasts a marina for yachts, a golf course, restaurants and dolphin tanks, all within easy reach of the main Mayan Riviera attractions. ... more less
- Reservation Options:
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- Also Known As:
- Catalonia Riviera Maya Puerto Aventuras, Mexico
- Catalonia Hotel Mexico
- Catalonia Rivera Maya
- Riviera Maya Catalonia
- Hotel Catalonia Riviera Maya
- Catalonia Riveria Maya
- Catalonia Riviera Maya Resort
- Catalonia Riviera Maya All Inclusive
- Catalonia Mexico