Spent the weekend at Hacienda Del Mar for my Son's wedding. The rooms were spacious, well decorated, and clean. The grounds are well maintained. The staff was gracious, helpful treating us like royalty. The chief cooked wonderful meals. I felt so peaceful and comfortable. I want to go back.
Words cannot start to describe how special of a time we had here. We rented out all three properties (Magica, Del Mar, Corazon) for our wedding. We had all our family and friends stay across the three properties. Even though we read the reviews and spoke to some folks that had stayed here, it really was more special and better than what we were expecting (and even better than the photos). The photos are gorgeous, but they don't capture the flow and the grandness of the architecture of the place. From the moment we walked on the property, we were amazed at how beautiful and truly unique it was. We came here to get married, and both of our families stayed in this house. It was the perfect setting for what we envisioned - a laid back environment, in a beautiful setting. The pool was wonderful, and the beach was great! They have been very successful with the beach restoration efforts - the water is calm right out front and very clear. There was hardly any seaweed when we were there. The guests loved that they could just grab a kayak or paddleboard and go out. We had a yoga and fitness instructor come a few of the days (the staff can help organize), and that was great for everyone too. All the houses are big enough that you have all the privacy you want if you seek it out, but it is cozy enough that it fosters great connections with people (just like we wanted for our family and friends). Lastly, we have to give a big mention to the staff. They. are. incredible. So kind, so helpful, and so good hearted. All of the guests commented on the staff as well. It is so good it is noticeable. We felt lucky to have found a place like this, and were truly sad to leave, and not because it is paradise, but because of the "soul" that the place seems to have. Hard to explain, but you will get it if you go ;) We are optimistic that all the discussion our guests started about coming back for our anniversaries will become a reality!! Seriously, you won't be disappointed! We would do it all again in a heartbeat.
Our trip was excellent. Everyone starting with Mimi, our bartender Jorge our butler Jorge and chef Luigi made the trip even more special!
This is the 3rd year my family rents this place and our expectations are exceeded every time. The high attention to details and the superior level of service of everyone involved with this property cannot be matched by anyone else. The Riviera Maya is a great destination on itself, but the level of dedication of the people and staff behind Hacienda Corazon is what makes this place unique and memorable. Especial thanks to Mimi, Pino, Luigui and his kitchen staff, and the two Jorges; they truly give 100% each day to make the stay memorable.
Hacienda Carazone Puerto Aventuras amazing property spectacular house, that being said what makes a beautiful experience was our concierge Mimi. Mimi's attention to detail and her knowledge of the area made for a seamless worry free vacation. From transfers to booking daily activities every detail was handled. The Staff Jorge and Chef Luigi catered to our every need. Thanks to all for your friendly,kind attentive service, it was greatly
Absoultely amazing experience. We stayed at Hacienda corazon for 5 days for a wedding, and it was absolutely beautiful.Everything on the property was kept so clean and neat. Even the beach was cleaned daily. The highlight of the expereince was the staff!! All of the staff from Mimi to the chefs were so attentive. The staff was beyond incredible, and really made the entire experience amazing. The local town was great, but what I was most impressed with was definetly the staff. Everything was clean and perfect at all times. Jorge, Carlos and Caesar were absolutely fantastic. These three provided the absolute best service I have ever received. Never let a cup sit empty!! They were so friendly and personable, and always willing to help. My husband and I left there feeling like we were leaving behind friends! We cant wait to go back!
We booked both Hacienda Del Mar and Hacienda Corazon for a 5 day and 4 night trip with 41 adults, a 10 year old, and a 1 year old. Everything was perfect, despite the rain which only started coming down after the wedding ceremony. The rooms were beautiful, tastefully decorated, and they were exactly as they are portrayed in the pictures shown online. Every meal we ate was delicious and had that extra Mexican twist. SPICY salsas were provided with each meal. Chef Pino was easy to communicate with, and it was a simple process to pick meals and even arrange the special event meal with Chef Francesca prior to our stay. The cooks accommodated each of the numerous diet restrictions many of our guests requested without difficulty. All of the staff did an awesome job providing customer service. Shout out to the butlers Carlos, Cesar, and Jorge. They did an amazing job keeping us "hydrated" ;-) Even prior to arrival, we were in contact with the concierge Mimi, who set up our our hassle free transportation from the airport (through Paradise Transfers), our afternoon excursion to Alltournative Emotions Park, in house massages, and an afternoon trip to the Xpu-Ha beach club down the road. Activities provided at the Haciendas were endless. Guests of all ages were entertained by the swimming pool, beach, kayaks, stand up paddle boards, TVs to watch American football, and even karaoke! Overall everything was perfect at the Haciendas. We hope to be able to go back one day!