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“Perfect house for large family”
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Excellent
62 reviews
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Overview
Rental Home -
11 Bedrooms, 17 Bathrooms, Sleeps 30
Puerto Aventuras, Yucatan Peninsula

Reviews from our community

Excellent - based on 62 reviews
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Reviews from our community

Date | Rating
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Allison K
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect house for large family”
Reviewed August 22, 2016 for a stay in August 2016
1
person found this review helpful

We stayed at HDM for a family vacation; total of 17 people - 9 adults, 3 teenagers, 4 young children and one baby. The accommodations were perfect for our large group and kids of all ages. They have a crib in one bedroom, and provided a pack and play as well so we didn't have to travel with one. The bedrooms are very nicely decorated, clean and comfortable, as well as private bathrooms in every room. The pool is a generous size and views were beautiful. Kayaks and paddle boards are provided, which were good exercise every morning.

The staff was exceptional and trustworthy. Mimi, the concierge, went out of her way to accommodate our every need (and there were many with our group). She made restaurant and excursion recommendations, helped us book a mariachi band, booked 2 great masseuses for the house, and shopped for diapers, hair conditioner (all of the things we forgot!). The chefs (Martin and Esme) were also wonderful, deviating from the menu to make special requests. I was skeptical about lasagna in Mexico, but it was one of the best lasagnas we had ever eaten! Carlos also did a great job keeping our drinks full! Everyone was very friendly with the children as well.

The house is well-located, about midway between Playa del Carmen and Tulum, so we were able to explore both. We rented golf carts to explore Puerto Aventuras, but the area itself is relatively small.

My only con: We did receive a warning about leaving items on the porches/yard at night. We should have taken this more seriously as several pairs of shoes disappeared that were left outside on the beach side.

Overall, a great stay for all!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Traveling group: Large Group
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia S
1 review
“INCREDIBLE”
Reviewed July 27, 2016 for a stay in May 2016

Everything about Hacienda Del Mar was perfection. From the staff, to the food, to the villa itself...it was perfect. We had a group of about 18 girls and everything about our stay was seamless (and that's hard to say with so many girls). Each girl was calling her family at home to say that they had to book the Villa for upcoming trips. The pool is gorgeous, the rooms are extremely comfortable, and the outside dining area was the topping on the cake. Each meal we had was buffet style which made it really easy for everyone. Mimi (the house manager) could not have been more accommodating. Over all i give it a 10!

Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcvolle...
Villachiara, Italy
2 reviews
“CEO”
Reviewed May 8, 2016 for a stay in May 2016

The Hacienda del Mar was great. Beautiful location, conveniently located between Cancun and Tulum. The villa was gorgeous. We were a party of 11 guests. Enjoyed the view, the pool. The rooms were great. The staff was very friendly and competent, the food much better than in most restaurants. Mimi, our local contact, did a fabulous job at making us feel comfortable. She gave us a lot of inside hints for tours and reservations.

We have seen many nice villas. Hacienda del Mar was top 5%.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam C
1 review
“We'll be back!”
Reviewed April 28, 2016 for a stay in April 2016

Stunning courtyard, oceanside pool, beautiful grounds all around. All of the usual luxuries for a property of this type. But the factor that really sets Hacienda del Mar apart is the staff. Mimi handled all of the details with grace and efficiency. Very cool to work with. Esme is an incredible talent in the kitchen. The food was off the charts! Carlos kept the drinks flowing with a great sense of humor. We had a great time and we'll be back!!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davis1976...
Chicago, Illinois
1 review
“awesome”
Reviewed April 26, 2016 for a stay in April 2016

Impeccable service from the top down!! Food was amazing as well!! It was a great event for my friends and I and the staff made it even more special. We were treated like royalty.

Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark s
Atlanta, Georgia
1 review
“Phenomenal!”
Reviewed April 26, 2016 for a stay in April 2016

I'm truly blown away by the staff, service levels, accommodations and overall experience we had at the Hacienda Del Mar. Not a single detail was left unnoticed. Esme and her staff prepared some of the most amazing meals we've ever tasted and Carlos and his staff ensured our glass was never empty! Mimi was always prompt to fulfill our requests and ensured our group had a trip of a lifetime! We can't thank her enough!

We will definitely return, and likely to be even a larger group! On behalf of our entire group, thank you! We will never forget the memories from this trip!

Mark S.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The staff
Liked least: nothing we didn't like
Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CathyMcIs...
Chicago, Illinois
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“This is a Must!”
Reviewed April 26, 2016 for a stay in April 2016

We just got back from 5 days with a group of 22 friends to celebrate multiple 40th Birthdays. I have to say that this far exceeded my expectations (which sere high to begin with!).
Mimi, Carlos, Esme, Evan and the rest of the staff worked to the bone to ensure that we were all taken care of and had a good time. Our group is a bit on the rowdy side and the staff was so gracious in putting up with us :) The house is beautiful, the rooms are well air conditioned and comfortable. The FOOD.....AMAZING. the staff spent the entire day every day in the kitchen cooking up the freshest of everything. This is well worth the trip, my family is considering a family reunion here and I can't wait to get back!!

Overall condition of the property Bathroom cleanliness
Other facilities & amenities Service
Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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