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Reviewed 4 weeks ago

Service and staff is excellent. I would recommend to go once to try but I will go to Paradise Beach area next time. Hotel is clean but in parts a bit worn. We were in a Junior Suite overlooking the garden. We found out this was the lowest grade room. It needed to be refurbished (broken taps, shower, badly glued top in living area. As there was no alternative room they moved us to a sea facing room FOC. Upper grade rooms have been better maintained. ASAP book restaurants as you can only do this 5 days in advance at most. Buffet is OK but Health bar up to 3pm is great freshly served food. BBQ outdoor restaurant is plagued by seagulls swooping on your food if you sit towards the sea tables. Tailor your minibar to your needs. I asked for jug of milk for tea daily plus only Heineken beer rather than the variety. Whatever your preference they will do it. We took the bus to Playa del Carmen town for 40 pesos each. Others said it was safe and we found it a great way to travel. Taxis are 500 pesos one way. Tui charged more to go there. Entertainment is the same each week, so we went to the Wednesday Mexican night on the first week but once was enough, so didn't go the following. Entertainment seems to stop latest 11pm. After that you need to go to their sister hotel 4th floor bar which stays open to 2am. Otherwise if you are a socialite you can mingle at the outdoor bar until 2am too. Sea is very shallow (up to knees) mostly. If you want to swim then you'll need to walk up the coast to the next hotel beach and there is a 6-8 meter wide strip you can. Overall I had a great time and would have stayed longer if I could.

Room tip: If you have a sea view don't be on the ground floor, higher is better.
Date of stay: January 2020
    • Location
    • Rooms
    • Service
8  Thank ljbt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSSVENTAS, General Manager at Sensimar Resort Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear ljbt1

Thank you so much for choosing El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest.

We feel very honored to receive your compliments and I thank you for sharing your wonderful review on TripAdvisor. It is our goal for each guest to have a memorable experience at El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma , so it is a delight to know that you will be returning once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Great resort good food and drinks people couldn't be friendlier we will be back soon. Our butlers were amazing Arturo and Ivan were great. Sueme was fantastic serving drinks by our pool great trip. We will be back soon.

Date of stay: January 2020
Trip type: Traveled with friends
Review collected in partnership with this hotel
5  Thank John1062020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSSVENTAS, Director General at Sensimar Resort Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear John1062020

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.

We are thrilled to know you had such a wonderful stay at El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

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Reviewed 4 weeks ago

Had lovely stay swim up room and swim up bar lovely and pool party was fab food was nice in some places and staff was lovely but they needed too keep wine topped up more then they did in some places food was poor in some of dining areas

Room tip: Loved resort as stayed 6 years ago but some places to eat wasn’t 5 star
Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
4  Thank lisaveness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSSVENTAS, General Manager at Sensimar Resort Riviera Maya, responded to this reviewResponded 4 weeks ago

Dear lisaveness

Thank you so much for choosing El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest.

We feel very honored to receive your compliments and I thank you for sharing your wonderful review on TripAdvisor. It is our goal for each guest to have a memorable experience at El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma , so it is a delight to know that you will be returning once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We are still enjoying our time here in the resort. Just a quick comment to say a big thank you to a great entertainment team - Ivan, gabo,Sandy,Juan,fernando - they have made our stay incredible and the volleyball was really great!
Hope to see you guys next time.

Date of stay: January 2020
Trip type: Traveled as a couple
3  Thank adriannadac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSSVENTAS, Director General at Sensimar Resort Riviera Maya, responded to this reviewResponded 4 weeks ago

Dear adriannadac

Thank you for your recent visitto the El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma and the wonderful feedback you’ve shared.

I am thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities.

We truly appreciate the five star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!

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Reviewed 4 weeks ago

Went to the concierge on the 1st day, was asked if we had any special requests. My mom requested English tea bags and milk throughout her stay, day after this happend we got what we requested, the next day no tea or milk so went back to the concierge she insisted she would sort this, 3rd day tea and milk didnt come 4th day didnt come 5th day still not here and each one of these days we kept going back, this seems something pretty but when your asked if there anything you like and dont follow through its ridiculous this is meant to be a 5 star resort. Obviously not!!

Date of stay: January 2020
Trip type: Traveled with family
6  Thank Samthetraveler94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotels, Manager at Sensimar Resort Riviera Maya, responded to this reviewResponded 4 weeks ago

Dear Samthetraveler94

On behalf of the staff and management at Sensimar Seaside Suites and Spa by Karisma we would like to thank you for sharing your review detailing your current experiences with us.

As you are at the hotel, we would like to urge you to contact our chief concierge and guest service at the lobby of Sensimar Seaside Suites and Spa by Karisma as unfortunately we can not identify you or your reservation from the information shared on this website.

We are truly very sorry to hear of your experiences and challenges encountered to date however we would like the opportunities to change your perceptions and ensure we go above and beyond for you during the remainder of your stay, surpassing all expectations.

Kind Regards,
Your Hotel Management

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