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“It couldn't have been better! The perfect get-a-way!”

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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Minneapolis, Minnesota
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“It couldn't have been better! The perfect get-a-way!”
Reviewed February 6, 2007

We visited the EDSSS Jan. 26 – Feb 2nd and it was by far the best AI we have ever visited. The staff was great, the food was out of this world and the rooms are perfect! Married for 7 years, I am 30 & husband is 41.The majority of visitors are from Canada 70%, 20% American and 5% Europe.

ROOMS:
Upon arrival we did have to wait until 3pm to claim our room. We enjoyed lunch and a stroll around the grounds. We were given room 1802 which is ground level and did have a wonderful view of the grounds and even of the ocean. We walked into the living room and were amazed with the size of the room. The rooms do have motion detectors but in our room, if you flipped the light switches, the lights stayed on. (Except in the bathroom – you had to keep moving to have the lights stay on in there) A large flat screen TV and DVD player was a nice amenity. The jetted tub had a bath drawn w/ flowers and the four post bed was very romantic. I did not find the beds to be too hard. They were a bit soft for my liking. The room was cleaned everyday before we got back in from the beach and we were always greeted with a new animal creation on the bed. We did have a hard time the first day about getting water in our mini fridge but we went to the front desk and we never had a problem after that. The water is a bit salty out of the facet/shower. It does not seem like the water has been treated but we did brush our teeth with the tap water and had no problems. We tipped the maid $2 everyday and we even had turn down service one evening with chocolates on our pillow. A beehive was forming on the veranda & I filled out the service tag and the beehive was removed in less than a half hour.

STAFF:
We were greeted with a “Hola” by everyone we passed by. There is drink service on the beach. The hostess at the restaurants greeted us with a smile and the restaurants managers are always making sure the guests are happy. The front desk always made sure we had what we needed and we got calls to our room to make sure we were pleased with our stay. There are comment cards to fill out after most meals and a comment card on the last day of your stay for the whole visit.

FOOD:
The restaurants were the best AI we have ever had. The food was amazing (and we have pretty high standards) and the staff worked their buns off. The presentation was delightful. The only issues with restaurants were during lunch service. It seems that most people did not realize that the Sandwicherie is NOT the only place for lunch. You can also visit La Carreta and Arrecifes for lunch as long as you have shoes and a shirt. It’s important that everyone knows this. The servers at the Sandwicherie had many guests to serve and not enough tables. By 2:00pm the lunch rush did die down. We found that going next door to Arrecifes for lunch was the way to go. It was air conditioned, had a better menu and even a salad bar. You can also visit La Carreta for breakfast as we did everyday and there was never a rush. We enjoyed Klay Talay the most. They had the most wonderfully fresh sushi! The fried ice cream was a delight. Our second favorite was Mia Casa then La Carreta and Arrecifes. Bring a pocket flashlight to read the menu in the dark Klay Talay and La Carrreta. We enjoyed everything we ate at all the restaurants. If you don’t like it, send it back and they are happy to bring you something new. It took about 1 hour, 30 minutes for an entire dinner service. We tipped our dinner waiters $5 for dinner meals, bar staff $1.00 per drink order, and the beach server $1.00 per visit. It is not expected but they did appreciate it. The bar at Las Guacamayas became busy during the lunch hour because they also service the Sanwicherie. The drinks were good. Vodka Tonics and Long Island Ice Teas went a long way.

BEACH:
We did not have any trouble getting a beach bed. We found one at 9:30am, 11:30am and the rest of the days I got up at 5:45am to ‘reserve’ one by putting towels and my books on it. We did not see too many abusing the situation by not using their beds but from time to time you would see them sit, claimed but unmanned for many hours. Make sure to check the top bunks and they were empty when the others where claimed. The beach is a little rough. Bring water shoes. It is very shallow but many fish. We saw a small sting ray just 4 feet from shore and we also so a big sting ray off the pier. We went to feed the fish everyday from the pier. You can stand in the water with them. We used the Kayaks which was a blast. There are quite a few women who will be topless on the beach. The pools were never busy and always had plenty of chairs. There were always lounge chairs though out the day on the beach as well.

OTHER RANDOM NOTES:
Non stop, it is 1 hour, 15 minutes from the airport. (We had private transfer) We did have to ask the drivers to slow down. The majority of the guests in their 50’s but many young couples. Although notes were left in the door, we never visited the concierge for the Time Share program nor was there anyone ever trying to sell it to us. We didn’t feel any pressure from anyone. A cab drive to Akumal is $11 each way. To rent a car, fully insured for 24 hours is $70. We contacted Dorota Korzepa by email a week in advanced and she gaurenteed that we could have the resturant reservations we wanted and we got them. The lounge next to Las Guacamays (main swing bar) was very romantic at night. Here they have activies that start at 9:30pm such as a band, game show, couples game, etc. We had our laundry serviced. Priced were realsonable. It was in by 9am and we had it back by 1:00 perfectly cleaned and pressed. Two computers in lobby with internet access for $6 an hour. My Cingular (AT & T) phone worked. (001 – area code – number to America) Oh, and thank goodness for no kids! For the most part it is quiet and laid back. I was annoyed that some guests brought a boom box and made the rest of the visitors around them listen to their music on the beach. I did not think this was polite as some of us wanted the peace and quiet and to listen to the ocean waves. This is not a party place. Visit Cancun for that. No beach sandels in dinner resturants – we saw many people turned away. No wristbands - endless beach towel service.
We loved this resort. We have also been to Barcello and Xpu-Ha in this area. By far EDSSS was the best. Definatley 5 star and I’m a picky, first class traveler. Your vacation is what you make of it. It is supposed to be a relaxing time. You are in Mexico. It is slower then what we are used to but we need the break, right!? Slow down, enjoy a drink and relax with your inner Buddha!

  • Liked — The Beach Beds
  • Disliked — I loved it all!
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
25 Thank mdrtanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 27, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Kind regards,

Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Vernon, B.C.
1 review
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 5, 2007

What a great place to get away from stress & life! We HIGHLY recommend the El dorado for a place to reconnect as a couple and just relax - de-stress! We heard some people not happy about this resort......?....No idea why...it was perfecto! Bad experiences are bound to happen every once in a while, but come on, you're in Meico, what could possibly be that bad??

The El dorado is a smaller more intmate resort than some of it's neighbors..(I heard 5 Lobbies at some places?!?!?) Here are some of our favs about this place:

Atmosphere - Beautiful! Very romantic, relaxing, calm, intimate. This is not a party resort. We loved the fact that we could either be to ourselves, or make new friends (P&R!) that we would see hanging around at some point in the day.

Rooms-I think ours was one of the older suites, but very clean and nice. House keeping was excellent, 24 hour room service included, and a freshly stocked fridge everyday.

Beach/Water -Great sand. Sand went into the water for a good 20 yards. Then there was some coral/sand patches. Wear your water socks if you are going in further, or planning to snorkel(which was excellent. Saw lots of fish, and even a stingray.). There are plenty of loungers on the beach, and our favorite was the covered beach-beds. You will have to get up early (6/7) to save one, by putting a couple towels over it, and maybe a magazine. There are free, endless towels at your reach. You don't have to sign one out for the day. You can pick up & drop off anytime.

Food - 4 a la carte resterants(MExican,Asian,International,Italian) All were excellent to dine. You must make reservations. We made reservations the day after we arrived to all 4, then decided which we liked best for the remainder of the holiday. The service was a little slow at times between courses, but, hey! It's Mexico...relax & enjoy it! IT's not like North America where they are in a hurry to get you in & out to make a buck. Breakfast you could buffet, or order. Inside or out. You won't go hungry here!

Getting around- We took the collectivos a couple times out. Collectivos are large vans that cruise up and down the Riviera picking up tourists, and locals. Taxis, we were quoted anywhere from $18-28 US to go to Playa del Carmen, or Xel-ha. Collectivo -$2 ea.!! You just put out your hand on the highway, and they will fit you in(sometimes a little squished, but hey-$20 difference is worth it.) We were picked up right away both times there & back. About every 3rd or 4th vehicle going by was one of these vans.

Money- this was something that we had no idea about. We couldn't get the same answer from anyone, so here goes... There is lots of ways to get around Mexico. There are ATMs to take Pesos out. The resort will change travlers checks or US to Pesos. We took a few hundred US out with about $50 in 1's for tipping/small purches. Then we also took a few travelers checks that we changed over at the Hotel. (Playa del Carmen has a slightly better exchange rate than the Resort, and they are on almost every street corner there). All of the sights took M/C, like Xel-ha, or Dolphin desovery. Tipping every once in a while is great, but not necessary. We apreciated the service and help, so tipped our bartender, or favorite waiter a couple times.

Staff - Incredibly helpful, polite, friendly. It seems like a family atmosphere between everyone. Have JULIO suprise you at the swing bar (not a "swingers" bar as it may sound, but actual swings to sit in and sip your drink). XAVIER or HECTOR and the events people will get you smiling and into a great game of volleyball, or whatever else is around.

Sites to see - Xel ha was amazing. We went early in the morning by collectivo to beat all af the tour buses. Great snorkeling down the river! Cabo tour was great, but long. It ended off at a Cenote(HUGE cave with fresh water swimming.) This was worth the whole day trip! We also went to Playa one day, and Dophin Discovery to swim with the dolphins.

To make a long review long, it was an amazing experience. It's pretty tough that your hardest choice all week will be what drink to try next. Rumor has it that they are going to expand into the empty beach beside them .It seems to be a shame that the intimate size will be threatened. Everybody we talked to loved the smaller size.

Any questions...drop us a line! thebaders@uniserve.com
Cheers! Chris & Amy

  • Liked — atmosphere
  • Disliked — only had one week of stay!
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
24 Thank chris&amy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 27, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Kind regards,

Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 4, 2007

Our week from January 21 to January 28th was fantastic. Not perfect but overall we had a great week. I had read some negative reviews and told myself that waiting a bit here and there was not going to kill me. Aside from a later than we are used to maid service (2 or 3 PM), we were pleasantly surprised to not have to wait for anything. The restaurant service was good to excellent, the group of guys at the snorkel and kayak hut was great, the bar service was super. Our maid did her job very well, all the employees we interacted with were pleasant. We attended an introduction on our first day and Carla our hostess gave us some great insight and tips, including to be careful about the price of phone calls, to be careful about time shares etc. We used the internet instead but there was also the option of using outside payphones with phone cards, at a reasonable rate. (Try making a phone call out of Las Vegas if you want to see a huge bill) . Our dinners were booked for us by our consierge at assorted times, all between 7 and 8:30 PM, so not sure why the guests from Alberta were not able to get decent times. (no we did not tip the consierge to do this). Meals were very good to excellent, all a la carte and beautifully presented. Perfect for a week but if we were here two weeks we may start wishing for some simplicity at dinner time, occasionally. The outdoor lunch restaurant made great pizza.
The beach is fantastic for snorkeling but please dont' feed the fish bread, it's bad for them and don't walk on the soft or hard coral. You can stand in sandy parts way off the beach, not deep, but lots to see. Some highlights: a nurse shark, (a harmless thrill) some baracudas and other guests saw rays and a turtle. The hotel should do more to educate guests on the fragility of what's in the water. Easy, fun kayaking.
Our room was exactly what we paid for, beach front. Our bathroom did at times have a sewer smell, noticable only in the bathroom, more after a rain shower. However the bathroom and room was very clean.
The unlimited towels for beach and outside trips was amazing, at big resorts you get one towel per day! Breakfast fruit buffet to die for if you love fresh fruit.
Tipping is a way of life in Mexico; at less than $5US per DAY minimum wage, it's how many people survive. We tipped 80% of the time.
We were asked to attend a time share type session at the hotel, we declined and received no lesser service for it. But would have preferred to not be asked to begin with.
Overall, a small, warm, resort, much better for us than the ones up and down the beach that hold thousands of guests.

Stayed January 2007
Helpful?
12 Thank Janabc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 27, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Kind regards,

Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 3, 2007

We just returned from this resort one week ago and I can honestly say it was fantastic!!

I believe some people that travel to a different country want the very same service that have at home. Well news for all it is Mexico. I travel very often to Mexico and this is by far the best service I was EVER Extended.

Tipping although not expected should be part of your vacation spending money. Not a lot of money will ensure that your vacation will be the best it can possibly be. That is how it works in Mexico. These are very hard working and patient people. I witnessed several guests treat these wonderful people with unbelieveable disrespect. We tipped out all staff. In return I had staff running to help us. They work so hard and are ALWAYS smilling.

They service was Fantastic. We always took a late dinner as we liked to relax all day and nap then get ready for dinner. All resturants were wonderful. Food was the best I have ever had at a resort and well as better then some of the better places we have here at home.

There is plenty of food and drinks. You will not be bored or go hungry.

The hotel room was amazing. Clean and brand new. What else would you want.

The staff all went out of their way to smile and help you with EVERYTHING you needed. This is why I have a hard time with all the negitive comments about this resort. I was there and I just can't believe Anyone could find anything wrong with this place. Worth every dime!!! I would go back in a heartbeat.

Some tips for you.

-Get Up Early and get the sunbed you want. They go fast.
-Relax and be on vacation. You have time to relax and wait for you food order. It was not long at all. Unless you still think it should be as fast as Tim Horton's Drive Thru.
-We tipped the maid very Day and our room was cleaned and stocked by 10am every day.
-Take the spanish lesson. It was fun
-Take water shoes and the beach can be rough. Lots of choral
-Ask for a Dirty Monkey at the bar. It was very good.
-If you want to go into town. Start walking down the drive leading out of the resort and you can be sure the cabby.'s will be asking you for a ride. The cheapest I got it was $15 US for a ride to Plya De Carmen.
-Bring a good book and have a great time. Relax and go with the flow and you WILL have a Great Time. It is not a place for night life. So if you are under 35 and need fun go somewhere else. This is a place to lay around and do nothing. That is what we did and it was WONDERFUL!!!

  • Liked — Relaxation
  • Disliked — Nothing
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
15 Thank GotravelOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 27, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Kind regards,

Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aka billy bob from MN
2 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 3, 2007

My husband and I got to the EDSS Jan 12, at 12:30 after leaving the Azul where we had stayed for a week. Both resorts are owned by Karisma, and we were assured we would love EDSS as much as we did Azul. NOT!
We were told that check in time was 3:00, so we could just walk around, eat, sit on the beach or whatever we wanted to do.We felt a little lost. The resort is a bit larger than what I prefer, yet there are much larger ones, but we really didn't know where we were or where to go. We weren't given a "map" , so we just wandered around. We checked out which rooms were the best, and we were acutally give the exact room we had seen that we wanted. Luck!
Service-The wait staff is so busy that it did seem to take a long time to get things when you were outside or in the open eating area. There weren't that many people there, we didn't feel crowded, but we saw the wait staff really running a lot. Clearly, they needed to hire more.
We found room service to be prompt, the service in the restaurants was o.k. but , the whole "reservations" thing was very frustrating. Don't expect to get a decent reservation when you first arrive!
The room was beautiful. We did get our towel sculpture, most days, but the housekeeping was less than acceptable. Getting our fridge stocked was close to impossible. We resorted to stealing water from the housekeeping carts and then hiding it in our rooms, because if they saw it they wouldn't leave any more and we suggest you brush your teeth and make coffee with it.
I had a pair of North Face sandles stolen from outside my room. I was leaving the room and watched an employee going up there, thinking he was going to clean. Then when my husband went back our room wasn't clean, but they were gone. Coincidence?
The beach was o.k., but I didn't like the broken down wall and the big sandbags from the hurricane. The sand was a little rough and there were lot's of shells and pieces of coral. I guess what made it o.k. was the beds. Laying on the beds in the sun was why we went, but if you didn't get one really early (like 6:00 a.m.) you were out of luck!
The snorkling was o.k. and convient, but I've heard it's better other places. It was nice just to go and get what you needed to snorkle from the aquatic center. They also have paddle boats and canoes.
On the beach you could also play volleyball, ping pong or take spanish lessons.
There are also day trips available. We did take a four-wheeling trip that went out into the jungle and we swam in a cinote. That was great.
All in all, it was an o.k. place. I won't go back there, but if you do, look for a little guy in $80 Womens North Face sandles.

Stayed January 2007
Helpful?
20 Thank Akabillybob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 29, 2016
Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo Ontario
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 2, 2007

We stayed at the EDSS Jan 13 to the 20th, 2007. We had a wonderful time. The hotel is clean, the food is good and the drinks are good. service is friendly but not fast. When you go to your table to have lunch grab a couple drinks at the bar first and then sit at your table and order. Waiting for the conceirge was a little annoying but Fernando was friendly and did his best to help you out. Book your meals in advance or else you may only get late sittings. The hotel is quite, peaceful and very relaxing. I read a lot of reviews before going and i was not disappointed. Just keep in mind the meaning of a "mexican minute" and you will really enjoy your stay. Just take a deep breath, relax and soak up the sun. There is a language barrier and sometimes our orders were wrong. we tipped our maid 5 bucks on the first day and we got a towel arrangement everyday. I think the swim ups are a waste of money since they are not priavte or anything. we did upgrade to a oceanview which was nice but honestly we were hardly in our rooms. Don't let the little things spoil your vacation that other people talk about in the reviews. It is a lovely hotel and it is what you make of it!

We did the tulum extreme trip to tulum...very fun. our guides were Alex and Jose. We also signed up for Parasailing. We did go to Playa del Carmen on the collectivo ( 2 bucks per person each way and safe ) and took a trip to Cozumel. It was okay for the adventure and a change of scenry.

Enjoy!

  • Liked — everything
  • Disliked — nothing
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank LDrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 28, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, MN
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 2, 2007

We stayed at Eldorado Seaside Suites 1/3/07-1/10/07. My husband and I were looking for a laid back, relaxing, quiet vacation & that's what we got. The beach beds are great (be sure to get there early), and the activity staff were fun. Our room was in the newest building and we have no complaints. It was beautiful.

Service in the international restaurant is very slow. One evening we waited 1.5 hours just to get a piece of bread. I was starved. Other people were walking out angry. There seemed to be no organization among the staff. I asked for bread twice and proceeded to sit there and watch the waiter give bread to all of the tables around me. My husband about lost it.

The other restaurants were much better. On the first evening we arrived we couldn't get a reservation to eat until 9:30 pm. We noticed that this seemed to be a common practice.

I thought the food was pretty good compared to the other all inclusive hotels I have visited. It also had top shelf alcohol which was a first for us, other all-inclusive hotels we have visited serve the cheap, crappy alcohol. We definitely notice better bar service if we tipped the bartenders extra.

The pools were beautiful, plenty of beach towels and pretty good snorkeling right off the beach. The beach had it's own pelican who entertained us frequently by fishing right in front of us.

Don't expect much night life. Like I said, this is a laid back resort. They have activities in the evening but not nightclub atmosphere.

Very romantic for couples.

  • Liked — Beach and pools
  • Disliked — Waiting too long for food
  • Stayed January 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank P&CHMinneapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 28, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
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Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

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