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“Mexican Beauty” 5 of 5 bubbles
Review of Sensimar Seaside Suites & Spa

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Sensimar Seaside Suites & Spa
Ranked #6 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Lee-on-the-Solent, United Kingdom
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Mexican Beauty”
5 of 5 bubbles Reviewed April 20, 2014

Booked this hotel based on very positive reviews and I am leased to advise that the very good ratings were pretty accurate.
Welcome was very efficient with a drink and a cold towel, bags delivered to the room etc.
The grounds are very well maintained with more gardeners than I have ever seen before, they do a very good job.
The beach is quite nice however thee are some man made reef,s which were not particularly appealing however they break the waves so they are useful. Condition of the beach is very good with staff raking and cleaning daily. Ample loungers and four poster beds on the beach.
Resaturants were very good with choices of self service and served breakfasts and lunches with a wide variety of meals.
Evenings the restaurants are all Al A carte and they all serve pretty good quality food, well presented.
Staff were all very good and whilst I don,t normally mention individuals Stephani who patrolled the beach was superb, such a pleasant friendly lady, a real credit to the hotel.
I also used the Gym which was reasonably well equipped.
This was our first visit to Mexico as we normally go to Egypt early in the year for some winter sunshine and I must admit this hotel was quite impressive with very friendly helpful staff, very polite at all times.
Weather wise Egypt was better however I have no concerns in highly recommending this hotel as we found it hard to find any faults. Well done El Dorado and thanks to all your staff.

Room Tip: We stayed in the top floor of the new block and it was quiet with super views over the beach.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Philip1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,123 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,042)
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English first
Birmingham, United Kingdom
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed April 20, 2014

We have just returned from our first visit to this hotel, I can honestly say it will not be the last! The service from all the staff was outstanding and the food was quality was excellent. Our favourite restaurants were the Italian and the Garden Grill where after a couple of visits the staff remembered our names and what we liked to drink. Ask for the GI inclusive wine list as this is not offered unless asked for, we recommend the Pinot noir, it was excellent and the waiters will top up your glass as many times as you wish. We read on trip adviser before we travelled that some guests had problems finding sun beds and the four poster beds on the beach but we had no problems. I suppose if you want a particular one then you may have to get there early but we enjoyed the variety of different places, either by one of the pools or on the beach. Our room was in block 41 on the top floor, quite a few steps to climb but the exercise was good. It was very spacious and spotlessly clean. We particularly liked the towel sculptures that Victor our room cleaner did every day.
If you are waiting for your holiday at this hotel I am really jealous and hope that we will be returning soon. Anne and Tony, West Midlands

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
13 Thank Anne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 19, 2014

Just returned and cannot fault this hotel, all the staff go out of their way to make your holiday. Sam the Thomson rep was excellent the beach room we were booked into, was very humid which aggravated a respiratory condition, she went out of her way to get our room changed with the help of Gerardo and then followed up by making sure we were happy. Anna supplied us with plenty of drinks with a smile and friendly chat whilst we sat on the beach. A good choice of restaurants all giving great service and food. An all round excellent hotel.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank hollyskippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 19, 2014

Me and my Daughter have just returned from this hotel.
It was beautiful the best holiday i have been on by far and we are planning to return as soon as i save up.
The entertainment team was excellent LuLu ingred diego isobel and mariya known as yaya.They all work very well together and are not too pushy if you just want to lay around.I have never played vollyball or my daughter and they was so patient helping us and giving us tips how to get better.
The drinks was wonderful my favourite cocktail was chocotini.
Food was beautiful the mexican and Italian and asian was my favourite ones.
I can,t wait to go back.Karen and becky from yorkshire w

Room Tip: We stayed in 4011 right near the theatre which was handy and not to far from the pool area The roo...
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  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank karen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed April 18, 2014

My wife and I just returned back from our baby moon (Apr 8 to Apr 15) and we could not have asked for a better resort to go to as our last vacation before the new addition to our family. There are two key aspects of this resort that really make it stand out among others.

1 - As stated by fellow reviewers, the quality of the service at the hotel, from the management, hotel concierge, waiters, housekeeping, to the activities staff....all go out of their way to make your stay extra memorable. A resort may not get everything right the first time but a key aspect about what makes a resort shine is how the staff and management responds and reacts to get an issue right. For example, my wife was not allowed to go snorkeling after she had put on her gear and was assured it was okay to go on the excursion. Needless to say my wife was upset at the way things were handled and let our personal concierge know. The staff and management went out of their way to apologize and surprised us by providing us with a number of small gifts (chocolates, spa gifts, etc.), in room surprises such as rose petals and having the hot tub ready when we returned back from our dinner, and even a note that stated please allow us to start again in making your stay memorable

I want to give special recognition to our personal concierge Alejandra and the sport and activities staff of Ingrid, Isabel, Lulu, Mireya, Diego, and Aldo. We took part in a lot of the activities from Yoga on the beach to Water Volleyball, Dance classes, Aqua aerobics, etc....and they really made our stay extra memorable as well. If you are at the resort be sure to interact with them

2 - The dining and drink options offered at the resort are top notch. Normally I am not a fan of all inclusive resorts however the dining options here are better than the options offered at many non-inclusive resorts. The two restaurants that I thought were exceptional were the Italian restaurant and the Mexican restaurant La Carrera (There are multiple Mexican restaurants). You also get 24 hour room service that is part of the all-inclusive along with multiple bars which provide an assortment of liquors and beers

Definitely ask for Alex at La Carrera. He is an exceptional waiter and makes sure you are taken care of. Also as others have stated ask for the GI Wine List at any of the restaurants. It is not offered directly but provided when asked....this list is much more extensive and part of the all inclusive

The only negatives I can think of are: 1 - the beach area - if you are looking for pure white sand beaches and spending most of the day swimming of the beach you should go north to Playa Marmona (there is a sister resort there) or south to some of the resorts by Tulum. The beach by this resort offers some decent snorkeling but is not really ideal for swimming

2 - If there are large wedding groups at the resort it can seem a bit crowded or loud especially by the main bar. However there are many areas of the resort to get away for peace and quiet if this is what you are looking for.

Unlike some other reviewers we experienced no issues whatsoever getting a beach bed or a pool side bed....not sure if this because they added more beds

In summary, if you are looking for an all inclusive with great service, food, and entertainment El Dorado Seaside Suites hits the mark. We normally don't return to resorts but will be making an exception for El Dorado (when we are able to get time for ourselves again!)

Room Tip: We stayed in a beachfront room (3115). It was perfect for us because we were looking for peace and...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank arv105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 18, 2014

Service good staff good food amazing ,presentation and quality so relaxing you fall out of one four poster bed into another on beach drinks brought to your bed with a smile these guys works so hard you will go along way to beat this resort for value for money we have. Travelled to jamacia 7 times barbados 3 times Tobago ,antigua sandals this place is top dollar and delivers done Aruba great beaches not so keen on culture staff at tamarin not helpful and rundown as in property have been to Mexico 7 times and eldorado is class and sophistication

Room Tip: Resort is bigger than first stay if you like high rise go new block has new styled rooms I liked b...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank William K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at Sensimar Seaside Suites & Spa, responded to this review, yesterday
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Citrus Heights, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 17, 2014

Hi, me and my wife stayed here for 5 nights(4/10-4/15) and we had an excellent experience. Please note that there are sunscreens left overs(from previous visitors) at all the personal concierges free of charge. The restaurants were great and the service was great. We had breakfast either at Vida(a la carte) or on the beach(buffet)same as BBQ place for lunch). There is a construction going on right now at the BBQ place on the beach, but is not of a big noise problem. We stayed at a beachfront jacuzzi suite (3401) and we loved it. The rooms are very humid, so your AC has to be on all the time to prevent humidity. We turned it off when we got to the room, and did not turn it on for 2 days and that was a mistake, because anything you wash in the room can't dry out whatsoever and the room gets to stink too. The room was at the south end of the resort and it was very quiet(20 steps from the sand). The activities are great, we played volleyball and kayaked. You can be active or you can lay on a bed or cabana all day long. The service at the bars was fast. The whole resort is exceptionally clean and well maintained. You can walk on the beach all the way to the other end on the beach(15-20 min) and you can see the other resort there(The sand there was amazing). The entertainment team was excellent(Cesar, Diego, Ingrid and Jaya). We book two trips through the activity center on the beach(Xplor(tickets and taxi) and Tulum(taxi only) and everything was perfect. There wasn't too much of a night life at the resort. There couple of good night shows(Fire, Michael Jackson and the Circus were great). We didn't really want to wait for the DJ to show up on the beach at 11:30pm every night), we would prefer to have the DJ right after the shows. Overall we had a great experience and we are planning our return already.

Room Tip: The room on the south side are further away, but very quiet. If you book a luxury suite make sure yo...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Kristov82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sensimar Seaside Suites & Spa

Property: Sensimar Seaside Suites & Spa
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly El Dorado Seaside Suites)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sensimar Seaside Suites & Spa 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
Sensimar Seaside Suites & Spa Riviera Maya/Puerto Aventuras, Mexico

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