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“Excellent Stay”

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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Denver
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent Stay”
Reviewed April 7, 2014

Probably the best vacation I have had in years. The room was beachfront and very nice. The beach was well maintained. The food was anywhere from good to great. The service was fantastic, the staff really executed perfectly. I was there for six days and had a great time. I think if I stayed there for two weeks I might get bored, but for one week it was perfect. Adults only was great, I think I will aim for that for now on. 24-hour room service will spoil you. Now for my nit-pick - if you like darker beer, you are out of luck. I would have had the driver stop at the store a bought a case of Negra Modelo if I had know. But really, that is such a minor complaint.

But seriously - if you have the means, you should go.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank patrickmcclure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 17, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Manasquan, New Jersey
1 review
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 7, 2014

We spent a week in El Dorado last month, it was by far the most relaxing and romantic vacation we have been on. The beds on the beach are my absolute favorite, and Anna running drinks down the beach for everyone is a luxury that one can easily get used to! Lisa at Beach Bum Vacation did an outstanding job picking this resort for us. The weather was perfect and the grounds are beautiful. My favorite discovery of the trip was almond tequila ... I am now hunting it down in the states! I would recommend this resort and I am sure we will be returning.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
23 Thank Veronica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 8, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 7, 2014

My husband and I recently spent a week at this resort upon a recommendation from a friend. We have mixed feelings about the resort, basically because it did not have a great beach, and the food was not quite the gourmet fare we had expected. However, there were many great things about it as well, which I have summed up below:

-bus ride was about 90 minutes from Cancun and the El Dorado Seaside was the 5th stop. Big modern buses which were comfortable and clean.
- ACCOMMODATIONS. There are swim up rooms, villas and a hotel building. We had a room in the Premium Suites section, which is a new 6 floor hotel building by the lobby. We had a corner room which was huge, brand new, and amazing bathroom ( 2 sinks, separate toilet, huge tiled shower, marble counter tops, deep Jacuzzi tub) with chairs and a double bed sized mattress on the balcony. Especially comfortable pillow top King size bed, and we selected the pillows we prefer from the "pillow menu" available at the concierge. Clean, modern and probably the best room we have ever had on all-inclusive. Recommend 4rth floor and higher, which overlooks the palm trees so you can see the Caribbean Sea. Corner rooms 401, 501, 601 are barely overlooking the pool, which was great for us, as we did not want the noise. As you go along further down the hall (403 and up), you will be over the pool and bar and it got a bit noisy. Floors 1,2 and 3 are too low to see over the dense palm trees. The villas were not beach front, and were 2 story. The swim ups that we saw were not private at all as you would be sunbathing right next to your neighbor in the pool, and were noisier of course because they were attached to the pools and bars.
-impressed with the eco-friendly air conditioning and electricity saving system.
-grounds and beach were immaculately manicured and clean
-RESTAURANTS were not as great as we had expected and we were disappointed. We went to all but the Mexican one. The food was mediocre for the most part. We tried the morning buffet and there was not a huge selection. It was good that you did not have to make a reservation, so you could eat any time you wanted, but between 7 and 9 pm it was very busy and sometimes you had to wait 20 to 40 minutes for a table. Although there was effort put into the menus, they need help to make it truly a Gourmet Inclusive resort (compared to Sandals resorts that we have been to). Fresh fish was amazing however.
-one day I just wanted guacamole and nachos and when I asked the manager, he immediately went to the kitchen and brought back a plate for me. They were very accommodating with all requests, which was amazing.
-room service was 24 hours and was very fast. Limited choices but very convenient. We had room service for breakfast on many days and ate it on the balcony lounging on the bed out there.
-BEACH - not a good beach at all. There are 2 man-made reefs but the water was very rough the whole time we were there. The sand is not soft – is made of coral and rocks and was not comfortable to walk on in bare feet. Wading out into the water hurt due to hidden rocks and pokey things. The main beach part was very crowded, chairs very close together. We stayed in the more quiet section behind the lobby, which did not have direct access to the beach as there was a stone wall between us and the water. However we could not hear any noise from the main pool, and there was little traffic. The amazing thing is that they have king sized canopy beds on the beach which were uber comfy and perfect for siesta time, as well as the regular lounge chairs that you could drag into the sun. There was only snorkel equipment and kayaks for water sports, neither of which we could use as the water was too rough. Regular drink service offered by waiters on the beach, and sometimes the chef would come around with tasty bits to sample.
-ACTVITIES – nightly entertainment at the theater and there were 2 events on the beach during the week which included a cook out and Mexican dancing. We only went to the theater one night, and one beach event as they started at 9:30 and we were tired out by then!
-POOLS – main pool was not very big, but there were beds and loungers (and noise). The pool attached to our hotel building catered to the people in in the premium suites. The quietest pool was behind the lobby and was surround by the beds, and a close walk to the bar. The other 2 pools had swim up bars.
-STAFF – lovely, and very accommodating and helpful. Each section has a concierge hut to make arrangements at the spa, dinner reservations, answer questions etc. We spoke to both the concierge and the food and beverage manager about wine – you can get any hard liquor you want, but getting a glass of wine to our room was almost impossible. We finally got hold of the GI wine menu as we did not like the house wine, and on the second to last day were able to get wine delivered to the room. Not sure why it was such an issue, and am hoping that they will change whatever reason they have in the future as it just did not make sense.
-SPA – we did not do a spa service, but went to the gym every day and it was really clean, modern and very nice.

All in all, we would not go back, due to the lack of water activities, poor beach, and so-so foods, and there are so many other sun destinations to explore. However, I think for people less “fussy” than us, it is not a bad resort. The beds on the beach and the new hotel building were amazing. The staff was A+++ who truly try to make everything perfect. We would give it 4.5 stars and feel we got good value for our money. They are presently building a huge new lobby and will be making changes over the next year, so I do believe they are trying to improve. We were asked to fill out a survey on an iPad upon check out, rating the food, services, staff, accommodation and beverages.

Room Tip: Ask for the GI wine list for a better selection. We liked the Amaranta Cabernet and Chardonnay. The...
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nicksgal-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 8, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Ohio
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 6, 2014 via mobile

My wife and I spend a week kidless every year. We also meet some dear friends from SD who we only see a couple of times a year. So to say the least we look forward to this week and want it to be special.

El Dorado did not disappoint. We all read the reviews on here to pick the place and by far it is as described. I don't want to exaggerate, but there is very little downside to this resort as all four of us agreed we will be back.

Service: Unbelievable. Everyone (No exaggeration; was friendly and wanted to make sure we were enjoying ourselves. We had our favorites just like everyone (our Concierge: Alva; our pool bar tender: Fredy; our special waiters: Abraham and Mateo). While I single these folks out I cannot say enough about everyone else they made us feel special!

Room: We had a Premium jacuzzi swimup suite and weren't sure if it would be worth it. It was. Room was always clean, spacious; bed most comfortable;large shower; privacy toilet, and large jacuzzi (our jacuzzi had a leak we discovered, but they had it fixed in an hour after we discovered the leak). Only caution is to tile can get very slick if you are wet so dry your feet.

Pools
Clean and refreshing. Three or four to choose from each with their own amenities and swim-up bar.

Grounds
Beautiful, Tropical Seclusion, Clean

Beach
Not for kids, but this is an adult resort. If you are looking to relax (beach beds (WoW) or chairs and listen to the waves, soak up the rays and feel the breeze it is perfect. Water is clear, a little rocky, but it is nice

Food
Pretty good. All ala carte except for breakfast and the Mexican BBQ on the Beach Wednesday night (which was awesome). Room service was really good one afternoon by the pool!

Drinks
Bartenders at main outdoor bar (which is really cool and has swings) and the swim-up bar was really good. Restaurants did not seem to be as good

Spa
All of us had two massages while there. Both were good and the entire staff was very friendly and attentive. Try the hydro therapy before or after the massage quite a fun experience.

We all four decided we will be back because it was beautiful, service made us feel special, met a lot of neat people from states, UK, and Canada.

Stayed April 2014, traveled as a couple
Helpful?
4 Thank Roper2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 17, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 6, 2014

We held our wedding at El Dorado Seaside Suites in March 2014. We couldn't have asked for a better venue! The Wedding coordinators were amazing, the staff was friendly, the food was delicious. We traveled with 41 other guests and everyone truly enjoyed themselves.

Ana, Patty and Frida from the wedding team, helped nail down every detail of the day. They were there to make changes if necessary, meet timelines, and work behind the scenes to produce a flawless wedding. They were there whenever we needed assistance and couldn't have been more friendly.

We were married at the white gazebo, cocktail hour on the pier and reception under a tent on the beach. The DJ was wonderful, the staff was plenty and out guests had a wonderful evening.

We stayed in a premium room which was needed in order to receive the free package. This room was great. Spacious enough to get ready in prior to the wedding, a beautiful view and a relaxing balcony with room to lounge. The higher up the room the better view of the ocean. We were on the fourth floor and it was a beautiful view and always a nice breeze off the sea. Due to the trees in the resort, not many views have an ocean view so this was quite a treat.

There are a wide variety of restaurants on the resort which allows for many options of dining. The spa is amazing and relaxing. The beach beds are perfect for a day lounging on the beach. Throughout the resort there is no shortage of hideaway spaces for relaxing in private or various pools depending on what type of day you are looking for.

We would definitely return here and recommend it to anyone looking for a relaxing getaway with amazing service and great food. Thank you El Dorado Sea Side suites for a perfect week away and the most perfect wedding!

Room Tip: For an ocean view choose a higher room. Swim up rooms area great due to the small pool size providi...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KWolf327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 17, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, Canada
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 6, 2014

My wife and I plus 2 more couples have just returned from a 10 day stay at El Dorado Resorts & Spa. This was our 3rd stay at this resort-the most stays at any resort ever. The food was excellent, well presented, & lots of it. Service top notch, rooms definitely superior, & a beautiful resort over all. All 6 of us would go back there again. Highly recommended by all!!!

Room Tip: Try one close to beach as chairs fill up fast in the AM.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 17, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 5, 2014

I have never written one of these but felt obligated to return my perspective to an audience for whom we hope will benefit from our review. First, I have traveled extensively around the Caribbean from cruises to all inclusive resorts. El Dorado Seaside was exceptional from start to finish.

With 4 kids, two in university and two teenagers, we really welcomed the break offered by an adults only resort. We did not expect the level of service from the wait staff to the spa experience like we experienced from 22 to 29 March 2014.

The produce is grown locally by the owner with an emphasis on meals that are truly gourmet quality that really made my body feel nourished. The portions were sensible and my wife is still raving about the pumpkin soup. I was concerned she may have tried to steal the recipe!

The spa was a magical experience with an infusion of Mayan spirituality combined with highly skilled practitioners in an environment that rivals the best spas available at a price consistent with Toronto spas.

The negative we could say was the quality of the beach. It is limited to the south side of the property and is rocky with shell-based beach as opposed to the talcum like sand you find in Negril or Cuba. However, our agent told us in advance, so there was no misrepresentation there. I was not terribly impressed with Sunwing, our flight was delayed by 90 minutes, we were shuttled into an over-crowded van 20 minutes after a large bus escorted Calgary vacationers back to the airport. As a logistics guy, it seemed a terrible mismanagement of transport resources and made for a bad impression given our Calgary friends returned in class. I also was turned off of their intentional "dogging" of the resort's "sales presentation" ;warning us to stay away- of course I saw through their poor guises to avoid losing us as overpaying clients instead of dealing with the resort directly. Enough of Sunwing....

Folks, if you are looking for a small boutique like vibe, appreciate excellent food and courteous and genuine staff (thanks to Pablo, Reina, Jorge, Ana and the excellent sales prez from Alex, Oscar and others...) and really want to detach from reality at home, this might be your place. My thanks goes out to Mr. Martinez and his staff for creating the best vacation experience we have ever had. I sincerely hope to return to Maroma or the Casitas resort in the same Karisma chain this November. With resorts in Columbia, Negril and Croatia, we can't wait to tour them all.

Happy travels....

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank skalyta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 17, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

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