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El Dorado Sensimar Riviera Maya
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Reviews (9,223)
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Reviewed March 31, 2014

We had a fabulous stay here in Feb 2014. The weather was glorious which was a bonus. we had also booked a swim up room which was wonderful even though we didnt use it all that much as we tended to spend the days on the beach which was also wonderful although a bit small and some rocks in the shallow parts of the sea but as a rock and seaweed hater I did manage to walk in and out of the sea on sand! excellent water sports hut with free scuba, snorkelling, kayaking available. Both well worth doing, lots of amazing fish to see. Room was lovely and spacious and the biggest most comfortable bed ever! Also had a jacuzzi bath as well as a shower room. Toiletry facilities could have been a bit more luxurious and more plentiful. Mini bar re-stocked daily. Staff were amazing and so friendly and helpful. The one thing to avoid is being offered by the concierge to get up to 50% off your next trip there.....It is a timeshare style plot and they convince you its too good to be true. Dont be sucked in, we wasted 2 hours to attend and get $100 off our hotel bill which we did get so wont complain. Food is fabulous for foodies, if you like plain and simple you will have ask them to prepare something for you. If you want steak it costs extra! (so does lobster and I cant say I liked seeing the live lobsters in tanks for you to choose!!)Apart from that everything else is included. Have an amazing time if you go!

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Sass58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 8, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014 via mobile

This was our third visit to the seaside suites, first since the new block opened. We wanted to see if the increase in guests would affect the service or ambience of the resort. We need not have worried, the changes made, to accommodate the increase ,work well and ensure this is still a wonderfull relaxing adults only holiday spot. When the new reception opens it will be even better. The addition of the snack and light lunch service on the beach is a great idea and saves getting dried off to eat indoors or at the BBQ. As in the past the service from the staff was excellent, from gardeners to cleaners to concierge everyone works hard to make your stay go beautifully. Names that stand out include lulu on the entertainment team, Brenda and her boys and girls at the white gazebo BBQ, specially Lorenzo, the little man with the big smile. Beach waiters Lucy, Anna and estelle made sure we never lacked for a refreshing drink!! All the restraints were as good as ever, the new 'pub' is different but still tasty food. All in all we had a Lovelly time and will return

Stayed: March 2014, traveled as a couple
2  Thank martintaylor86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 17, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

Grounds - Amazing coconut planation, very well kept grounds, gardeners working always to keep it lush and green.

Room - Nice, clean (to a point - did find one cockroach on first day never again. Rooms slightly dated but still very liveable and very big - comfy bed-- please ask concierge for pillow menu!
Prefer more modern design but as staying a Mexican resort was very traditional and not a problem at all.

Food-
Breakfast at Acciferies was very good each day. Excellent greeting and service by Blanca and co and the lady that makes omelettes was awesome made them just the way we wanted and was very polite, great selection of fruits and very clean/hygienic.
Lunch- Great variety we especially enjoyed the garden grill, make sure you order the churros with mango relish, they are amazing! plenty of choice from various restaurants you wont get bored for lunch.
Dinner- Plenty of variety we enjoyed the garden grill again, however the whole resort could do with more vegetarian options as this was limited in all restaurants. Also all meals are quite rich however tasty, so difficult to eat healthy during dinner time.
Room service- very limited menu, this could be improved but the service was prompt and staff very polite and helpful.
Entertainment: eager and energetic team we enjoyed the Michael Jackson and fire show.
Beach- plenty of beds and places to relax and service on the beach was very good. There were two parts of the resort one which was quite lively also a quiet and relaxed pool near the reception if you prefer to have no music.
People and service- mostly outstanding two people from the staff let it down slightly. Check in was poor maybe the fault of Thompsons as when we arrived after a very long 11hour flight we were told the double room we booked was not available and only singles available which was a shame.
Also the lady from our personal concierge (not Rachel but the other member of staff) was very pushy and I thought rude as regarding inadvertently selling us a timeshare and did not listen or take a hint when we said no and did not want to. other staff were very polite and joyful especially Blanca, Jamie and the guy who does the painting on the beach, housekeeping lady America was great too.
overall lovely resort you would definitely not be disappointed when you go, great atmosphere, service, and people we would have given it 5 stars but a few things need to be improved as detailed above.
A true and honest review
One final point regard booking with Thompson, poor service from the outset, selected seats were not honoured, transfer from airport to resort was a complete shambles :we stood around in the heat for over an hour before we set off for the one hour trip to the hotel. the return transfer was fine but flight attendants on return journey were beyond a joke. Hysterically laughing and giggling like school children during the pre-flight safety demonstration; even picked up incorrect demonstration aid during the demonstration. overall service was so poor and actually impolite and did not even bother to collect our breakfast rubbish after we had eaten before landing. Thompson flight attendants on our side of the plane have a hell of a lot to learn about not only customer service but how to treat human beings. However the Thompson hotel reps were actually very nice.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank AMIT S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 8, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

Stayed for 2 weeks mid March and loved it. We were initially in the new premier block on the top floor, it was an amazing room with so much space, but it felt a bit out on a limb for us and a bit of a trek to the beach. We asked to change rooms and Edgar was amazed we wanted to move from it but gave us 3 rooms to look at in block 2 by the beach. Even though this was a downgrade we prefered the location of it and were very happy there for the rest of the holiday.

I cannot understand people complaining about the food and the portion sizes. There is so much choice from seven restaurants, you must be extremely fussy if you cannot find anything to suit you at one of them and we found the portions to be very reasonable.

Our favourite was the Mexican followed by the Asian, but that is just personal choice, we ate at all the restaurants and never had a bad meal. The Gourmet Pub seems a bit confused in what it offers but apart from that we enjoyed all our meals. Do ask for the GI wine list as it isn't forthcoming unless you do. I liked the Sauvignon and just asked directly for this after the first time and there was no problem at all, my husband went for the Merlot or Cabernet and again no problem, you just need to ask.

The staff make the place and I cannot praise them highly enough, from the boys raking the beach, Anna at the beach bar and everyone else they are unfailingly happy and polite and pleased to serve you.

Went to Chitchen Itza on a Thomson trip - long day but best going with Thomson as you get continental breakfast and unlimited drinks on the coach, plus lunch. I think other cheaper trips don't include any extras from what we heard.

Made our own way to Tulum and Akumel via the collectivo which was really easy and very cheap and meant you could go and return in your own time. The buses come along every few minutes so you don't have to wait long at all.

The gardens were lovely - never seen so many coconut palms - and always being tended by the gardeners.

All in all a lovely holiday that I would recommend if you are wanting sun, sea and good food and great staff.

Room Tip: I wouldn't pay extra for the premier rooms as they seem a bit like a block of flats
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank jennywren47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 17, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

Just returned from a fabulous 2 week holiday with my girlfriend. I couldn't fault this place even if i wanted too, it was fantastic from start to finish, from the moment we checked in to the moment we checked out!

when we arrived from London Gatwick we had our private transfer from American Transfers waiting for us which took us straight to the resort.

we stayed in room 3812 which for us was the perfect location, 2 min walk to everything....beach, pool, bar !!

yes the beach is narrow but never had any problem with finding beds or loungers, same with the pool i never once had difficulty finding beds!

the staff here are fantastic, everyone of them working with a smile on their faces makes you know they all enjoy their jobs, MASSIVE shout out the the entertainment staff who where EXCELENTE !!! Cesar, Isabella, LuLu, Super Ruben, and of course my brother from another mother DIEGO.

The grounds here is spotless, always someone walking round doing something somewhere
room as also always kept clean, the maid was spot on.

the food here is lovely, even though my girlfriend had never been All inclusive, she never moaned once (thank god)
the house wine is palatable but ask for the GI list !!

fave restaurants...... Vida Grill, Italian, Asian. although all the others where just as good
lunch was always at the beach BBQ area, this again was faultless

the beds are HUGE mini bar was restocked daily with 4 different beers, and soft drinks, water in the shower and jacuzzi was always hot and the pressure was good.
air con worked perfectly,

arranged a few trips, Coco bongos and a catamaran. both were great

flew the dreamliner which even though i cant stand flying was a good experience.

i would book to go again in a hart beat, i cant rate the place enough

hope to go again next year.

any questions please feel free to ask me

Hari Potter :)

Room Tip: stay in block 38 perfect location
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Hari P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 17, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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