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El Dorado Sensimar Riviera Maya
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Reviews (9,223)
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Reviewed March 22, 2014

We have just returned from a week at the EDSS and thoroughly enjoyed it. We booked a last minute break with Thomson and we were unsure what to expect because we had never been all inclusive or to Mexico. However, this resort had been recommended to us.
We arrived in the dark after a long flight and went to a welcome meeting with drinks and canapes. No wrist bands either!The luggage had already disappeared and check in was simple. we were given the unusual safe key and towel card. The safe is opened with a key that you need to keep with you, a coded safe would have been better.
We were taken to the room which was huge and very well appointed. The bathroom had a wonderful wet room shower, separate toilet, twin sinks and storage with a double Jacuzzi bath.We were in a Premier suite on the second floor overlooking the swim up suites. I think floors higher up would be able to see the sea.
We went to the grill for our first meal. We waited at the bar with a drink until a table was ready. You can book and leave with a bleeper if you want. The restaurant like all the restaurants was a la carte with a very good selection of delicious food. We tried all the restaurants during the week and found them all to be very good, however, our favourites were the grill, Gourmet Pub and Italian. The gourmet pub is the only one you have to book. All restaurants serve delicious food, beautifully prepared and served. The staff in all restaurants were delightful and nothing was too much trouble. Make sure you ask for the GI wine list-- this gives access to different wines by the glass. We enjoyed the Pinot Noir.
The whole resort is beautifully laid out with lots of pathways, seating, hammocks, fabulous planting and plenty of toilets. It always seemed quiet, calm and relaxed.
There are several types of bar and all serve a wide variety of drinks. The alcohol is branded and well know labels. The staff also walk along the beach taking drinks orders. I only found Coca Cola as a diet/light drink and it would have been good to have Sprite/ Seven Up as well
We had breakfast outside by the beach most days, although you can have a served breakfast.
Lunch was usually the BBQ on the beach. The food on the BBQ was amazing... whole fish and the best steak I have tasted for a long time!
The beach area was not huge, but it was very well maintained and the sand was raked regularly to remove sea weed etc. They had built an artificial reef so that a lagoon was formed which was great for swimming. There was an abundance of fish and it felt as if you were swimming in an aquarium at times!
There was a lot of wildlife about with iguanas on the paths, raccoons wandering at night and lots of beautiful birds and butterflies. Not too surprising considering the jungle location.
There were four poster types beds on the beach and loungers. However, people used to have beds AND loungers for shade and sun which left some people searching for somewhere to sit.
We saw this all over the resort with two people having beds and loungers and often not using one set all day!!
There was entertainment in the evening as well as activities in the day. We went to two shows.. the fire show on the beach and the Just Amazing show.. both were excellent.
Everyone in the resort was very friendly and we chatted to lots of people over a drink or a meal.
There are a couple of travel agents on site as well as the Thomsons reps(both excellent) and you can arrange trips with them. The only time we went out was to Playa Del Carmen on the local bus returning by taxi.
My only gripe was that wifi was $50 per week. I do not expect to have to pay for wifi in a five star resort.... especially as the second week was free and we only stayed one week!!!
However, in the scheme of things it was a minor irritation because we found the resort to be exceptional and thoroughly enjoyed our five star, adult only, all inclusive experience.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 17, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

Having been to Sandals resorts on four previous holidays, we were interested to see how this matched up bearing in mind the considerable price difference. We needn't have worried. In some instances it beat it's better known rival. Perhaps the buildings exteriors are not quite so grand, but step through the doors and the rooms and restaurants are a notch above. All of the public areas are spotlessly cleaned and immaculately maintained. The staffing levels are amazing, with everyone friendly and helpful. The man-made reef may not be the prettiest addition but brings with it the distinct advantage for non swimmers of being able to walk out and view a great array of beautiful fish. The grounds are very pretty and again superbly maintained. The cuisine is top notch with a great choice in all sites and the bar areas all have charm. All in all I'd be very happy to return or recommend it to others.

Room Tip: We chose a junior jacuzzi suite which was great , but would probably go for the swim up option next time
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Mick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 17, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2014

Our group of 4 couples stayed at the El Dordado seaside suites April 2013. We loved this environmently friendly green resort !
The POSITIVE - the FOOD was delicious and all of the restaurants were a la carte with menus, enjoyed the fruit smoothie bar by the beach, enjoyed the food menu service and sitting area by the beach, good BBQ food at the beach, no reservations required for dining, they grow their own fresh herbs
the NEW BUILDING at the back of the resort has beautiful rooms and a nice large pool but is back a bit from the beach, not a huge resort so close walk to restaurants etc,
PREMIUM LIQUOR -. Ie. can. Club rye whiskey, scotch, rum, kahlua , baileys, good chocolate martinis, excellent cocktail list etc,
The ROOMS were nice, clean and the Beds were comfortable, lots of beautiful vegetation around the resort, swim up rooms were nice but some of them had a lot of shade,
The BEACH was very ROMANTIC at night - candles lit and you could lay down on the covered beach beds and listen to the ocean, felt very safe as they have security walking the beach and it is not real close to other resorts, great waiters serving cocktails on the beach during the day

On the DOWNSIDE - the BEACH water is not great - lot of coral, rocks which is good for snorkelling but it was so windy the water was too murky to see the fish, be sure to wear water shoes, the POOL close to the beach was quite small but they do have a nice , big new one in the new building at the back of the resort,
no DINING reservations are required but we could not always get seating together for our group of 8 so we started making reservations - which was great!, there was NO DISCO for dancing :(

Overall, we had a WONDERFUL VACATION at the El Dorado Seaside Suites and would have given it a 5 star if the beach was better.

Stayed: April 2013, traveled with friends
5  Thank Leener2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 8, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2014

Stayed 4 nights recently at Seaside (first stay here) and had a great experience! Stayed in the Premium Suites section on the 4th floor. Great view; the gourmet corner restaurant and bar and premium suites pool was very nice. Their Gourmet Inclusive food is some of the best I have had in a long time. Something to note: parts of the beach is not swimmable. This resort is big into preservation and they have artificial reefs. However, the part of the beach that is swimmable has clear, blue water and is good for snorkeling. Quiet, relaxing and laid-back sums this resort up nicely.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Leah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 17, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2014

An absolutely superb resort. We spent two weeks there in November. The staff were extremely helpful and friendly and the whole place was spotlessly clean. Rooms are junior suites, very spacious with huge four poster beds, Jacuzzi baths and separate walk in showers. The 7 restaurants, with the exception of the Chinese where we found the food to be well below the standard of the others, offer more than enough choice and variety for all meals and snacks. Food quality is very good, especially in the Italian and European restaurants. The Gastro pub is also excellent. Breakfast can be taken either outside or inside with cool air conditioning. Only a couple of negatives worth mentioning: the first room we were given was quite near the bar where live music/DJ often went on until 2am. The volume was deafening and sleep literally impossible. We asked to move after a few nights and were accommodated the next day without question. Our new room, although slightly smaller, was still beautiful and at the very back of the resort, solving the noise problem but beware rooms near the beach and bar. The other slight negative is the location. With the beach on one side and a highway on the other, there is nowhere to walk to outside of the hotel. The nearest town, Playa Del Carmen, is around 20 minutes away by Collectivo, the local bus. The bus service is excellent, every 5 minutes in each direction, safe, reliable and cheap. El Dorado provides a first class relaxing-on-the-beach-or-by-the-pool holiday but not much in the way of walking or exploring. However, I would not hesitate to return to this hotel as everything about it is first class.

Room Tip: Rooms near the beach and therefore the bar are very noisy, sometimes till 2am. Unless you want to party every night, ask for something a little further away.
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank tiggy27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 17, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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