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El Dorado Sensimar Riviera Maya
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Reviews (9,216)
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5,305 - 5,310 of 9,216 reviews
Reviewed December 5, 2013

EDSS is a really lovely resort. Despite the fact that the weather was not as good as we hoped in November we still had a relaxing and enjoyable holiday.

We travelled with Thomson and had a comfortable coach trip from Cancun airport which took about 75 minutes with just one stop. On arrival we were directed to check-in in the Coba room - not as nice as the Reception area but the "champagne" cocktail and nibbles were very welcome - and were soon on our way to our room in the golf buggy.

Our room - on the top floor of the Premium block - was superb. Lovely bathroom (with lots of nice toiletries and towels), huge and comfortable bed, sitting area and large balcony with an amazing view (when it wasn't raining). A coffee maker is provided but we asked our concierge for a kettle so we could make tea and this appeared almost immediately. This really was one of the cleanest, most comfortable and best appointed rooms we have ever stayed in - and it was so well looked after by housekeeping staff.

Food - this hotel really does try to live up to the Gourmet Inclusive title. We enjoyed most of the meals that we had (although we were disappointed that food in the Mexican restuarant seemed a little bland) and thought that Mia Casa and Klay Talal were particularly good. The Gourmet Pub offered excellent food - but the tapas concept seemed a little at odds with the dishes on the menu. Breakfast and dinner at Vida were both always good - and the pizzas and ice cream in the Sandwicherie at lunchtime outstanding!

Drinks - excellent everywhere................ and all premium brands.

We ended up spending a lot of time at the pool by the Premium Suites - partly because it was very comfortable and we liked the bar and light lunches available there (and the amazing service from Janet and the bar staff) and partly because we found that loungers and beach beds could be in short supply unless you wanted to be near the main pool which was rather noisy. It is so frustrating to see so many beds and loungers "reserved" for hours with no-one using them (obviously from early morning) - and the stated policy of removal of towels after an hour just doesn't happen.

Because of the awful weather - we didn't really see any of the evening entertainment as some of the beach based events (which was what we had wanted to see) were cancelled or moved. Other shows just weren't the sort of thing that we wanted to see.

The staff are all excellent and so friendly - there are too many to name the best individually and they all help to make the whole experience memorable.

Would we go back - we certainly would (but at a different time of year).

Room Tip: Views from top floors of Premium block are outstanding. Worth paying the extra......
  • Stayed: November 2013, traveled as a couple
    • Value
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3  Thank JaneH1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 19, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

We arrived back from EDSS today. This is our 2nd time going back. What can I say it just gets better and better each time. We stayed in the premium suite it was fantastic room number 302. We had a lovely view and and was quite at this end. We was so glad that we did not stay in the middle because there was a couple of times guests were drinking at the pool bar and got very loud but that did not put us off because the guests left the bar before 6pm.

The staff was also fantastic they were - Patricia ( concierge ), Estela (on the beach ), Alberto and Pablo ( organised trips from the beach, they were recommended from other guests because their prices were cheaper they were very helpful and spoke english very well. Highly recommend to see them first), Brenda ( on the beach at breakfast and lunch times taking your room number and then she remembers you for the rest of your holiday also if you have any allergies what a lovely lady always smiling and going out of her way making sure we was ok) the waiters Lorenzo, Hector,Eva,Abraham so sorry forgot the other names but I must say they were all fantastic for their service and their smiles. And we must not forget the ladies and gents that take your room number and take you to your table at breakfast lunch and dinner ( sorry I can not remember their names).

The entertainment team was so funny they kept you laughing smiling all day - Caesar, Martin, Lulu and once again I have forgotten the rest of the team. They worked very hard and made sure that you was enjoying your stay. The Volleyball on the beach was fantastic always a great teams getting together from guests and staff. It is a very friendly resort.

Wherever you walk you always given a 'hola' from all the staff including the working men that are working on the new building - this will be very interested what that will look like when the new reception finishes in the new year.

Well that is our holiday experience and once again a fantastic holiday and a very very relaxing holiday.

Will be returning again in 2014.

Enjoy your holiday

Room Tip: 301 and 302
  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Glen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 19, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

Hola!
We recently returned from El Dorado Seaside Suites and we can't say anything but good about it. We were given the recommendation from Melissa at Beach Bum Vacations. This resort is very clean and EVERYONE that works there is very polite and generous. We especially enjoyed Lu Lu and Aldo who were in charge of activities around the pool and beach volleyball. They made each day fun to watch if nothing else. Food, drinks, room, personnel, absolutely everything is exceptional!

Room Tip: Ask for the newest Junior Jacuzzi suites
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MWH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 17, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

this is a very clean pleasant resort with very nice restaurants and on the whole the food is excellent, though to be honest without there being a buffet restaurant we found the food after 2 weeks although nice was becoming very repeatative. The drinks are international and really good with lots of choice, evening entertainment is rather poor though to be fair we seemed so tired on a night we only saw a few. We were in the premier suites over looking a pool and pool bar which late afternoon became very noisy with our friends from across the atlantic being rather loud and drunk they did'nt have any respect for the staff or other guests but i guess theyre on holiday. All in all a very good holiday and if anyone is going to riviera maya i would have no hesitation in recommending it

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank SunderlandPgj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 17, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

We just got back from Eldorado Seaside Suites. Everything was perfect from check in to check out. The a la carte restaurants were beyond compare and it is so wonderful not to have to make reservations. We ate typically at 6:30 and were one of the first to arrive. The room was excellent. We requested a top floor but got a ground floor...Thank Goodness...My husband has asthma so we worrried about the Carribean mustiness of the first floor...No worries here..the air conditioning/filtering unit in the room eliminates even the slightest of mustiness...Our room was feet away from our daily beach front buffet breakfast...then just steps away from our beach chairs. Who could ask for more? Well how about a server named ENCARNACION who make breakfast perfect every morning going out of his way to make me two..yes..two of the most perfectly made Bloody Marys to accompany my feast. Or how about Cesar and Alain (lulu) who turned an average aqua aerobics class into a fun laughing session..every day...or our housekeeeper Veronica who made exceptional towl decorations and kept our room spotless. The staff were all so friendly and hard working. The other wonderful thing was that the guests were more of a middle aged crown. I had been concerned that with an adults only there would be lots of PDA's and parties from wild 20 somethings..not at all! A very quiet resort...Beach was great, access to quite a bit of beach walking. We visited the ruins at Tulum which were incredible but since the resort was perfect opted only to do this and enjoy our stay. I could go on and on. The ONLY couple of things that bothered me was that the wifi was not free..and the safe key..I stressed out every day about losing it. I absolutely know we will visit this resort again!

Room Tip: Oceanfront are obviously wonderful but the gardens were also beautiful so I am sure it wouldnt matter.
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank parksfam6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
America_Sauzameda, Quality Manager at El Dorado Sensimar Riviera Maya, responded to this reviewResponded January 15, 2014

Dear Guest:
Thank you for your generous review. We appreciate you sharing your opinion with other travelers on Trip Advisor.
We are happy to learn that you had an excellent vacation and that you were pleased with our service. Your comments about our staff and our personalized service were certainly encouraging. It’s also great to know that Encarnación, Cesar, Lulu and Veronica did their best to give you the most memorable experience at our resort.
We look forward to seeing you again at El Dorado Seaside Suites.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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