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“exellent!!!”

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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
London, United Kingdom
Level 5 Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“exellent!!!”
Reviewed September 18, 2013

We just come back from a week at the El dorado Suits resort. Apart from the weather which was not the best but it was expected as it was rain season the rest was just perfect. I have read some of the less positive review and sometimes it makes me wonder what people can pick up when they are bored!
We were had a fantastic room in the premium block, on the 5th floor with a view of the ocean. The room was very spacious, clean and décor was very nice. The bathroom had a very big Jacuzzi bath with a walking shower. My only suggestion would be to have proper door in the toilet, I understand that we should be pretty comfortable with person we are travelling but we do like our privacy occasionally.
What impressed me is how courteous the staff were, they all greeted us when we were walking around the resort and on many occasions they were prompt to anticipate our requests. The service is very personal and in several occasion we would arrive and the staff that had dealt with us the previous day would welcome us back by name. This is what I call service! All the staff made our stay very comfortable and the one that I can remember are:e (Encanacion and Abrham in the buffet breakfast, Angie our concierge, Conrado at the front desk, Ivan our room attended who made some very spectacular art with the towels, the girls on the beach that ensured that our glasses were never empty and of course all the staff at the Italian Restaurant including the very attentive manager.
All the restaurants are pretty good, our favourite was the grill on the beach, the Gastro Pub but most of all the Italian (we went back three times) occasionally we had to wait as we arrived at pick time but that was not an issue. After all we were on holiday and we were pretty relaxed about it so we went for drink at the bar.
The resort has also a SPA and a Gym, the gym is small but does the job. We used it everyday due to the weather. There is an area with a jacuzzi, deep pool, a room with mud and other facilities but to use it there is a charge or over 30 dollars.
The beach itself is nice, the water is pretty shallow but that was ok for us. One of the days we went to turtle beach, we got up pretty early, took the collettivo (a local way to move around which cost 250 pesos per person each way. £1.50) the little bus will drop you on the motorway and the beach is about 5 minute walk. Great experience!!! Highly recommendable.
We also went to play del Carmen but which had very nice beaches but we were not too impressed with the town and in the particular with the main street.
Overall we had an amazing time in Mexico and at the El Dorado Suites resorts. Thank you again to all the staff and management.

Room Tip: For use the premium block worked very well, set back from the rest of the suits so it was very quite...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
9 Thank myexpreriences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level 4 Contributor
32 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 17, 2013

Me and my wife came here for our honeymoon and it was incredible. Everything was clean, tidy and you were treated like royalty. The hotel has a big emphasis on the environment so it was nice to see a wide range of wildlife and plants. We also took an Eco tour which truly shows how large and environmentally friend the hotel is ( they have coconut nurseries, a small recycle plant and also make their own compost). We stayed in a premium swim up suite. The room was cleaned and restocked every day and it was spacey and homely . As for others saying about noise? We just joined in with others having a good time. We had a swim up bar used by about 20 people and we all talked and enjoyed it. The food was great and varied as was the drink. I agree the Italian was a bit poor on service but it was still nice food. The wine should all be included in the price but there's plenty of other choice. There's film nights which show new releases (we had jack the giant slayer and iron man 3) which you can watch near the sea with drinks. The staff couldn't do enough. At times the language was a barrier but they are Mexican and we are in their country give the guys a break if they don't speak royal English. I did feel at times pressured to tip but we only tipped at evening meals and at the end of each week for bar guys and maids.

I would fully reccomend this hotel. Me and my wife can't wait to return one day.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kungfuatreyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, Wales, United Kingdom
Level 5 Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 17, 2013

Sorry forgot to review this one. All in all a great place. Especially the Chinese. The only down point is the 4 pools (2 of which are swim ups) are tiny so we spent all our time on the beach. In the water is a giant barracuda which was let's say pretty scarey the first time you come across him. I thought it was a shark! He's ok though just likes to nose around. Sun bed very uncomfortable. There's loads of big canopied bed but I don't like sleeping on a sweaty rubber mattress you don't know who's been on them!
We'd booked a swim up which is actually a waste of money especially if you get one in the shade - save your money!
Entertainment was first class especially the fire show.
We were there when the building work was going on although we didn't notice it we wouldn't return. We feel that it would ruin the place and become very overcrowded. Shame. We will go back to river maya but not there.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kaza1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 27, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley, United Kingdom
Level 3 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 17, 2013 via mobile

Ill keep it short & sweet as don't want to quote other reviews.

We arrived at EDSS on 27/08 after an amazing flight on Thomson's Dreamliner (as cabin crew I'm very critical but genuinely couldn't fault a thing).

We booked a private transfer through USA Transfers who were cheap & efficient.

Check in was quick & simple with the hotel grounds being thoroughly explained to us.

We were in room 3112 with fantastic views of the ocean.

Used the relax pool everyday & was always able to get a bed at anytime of day.

All restaurants were great couldn't possibly choose a favourite!

My wedding was organised down to a T & was truly amazing.

All the staff work exceptionally hard. We tipped throughout our stay & were treated no different to non tippers which didn't bother us in the slightest, just shows how great the staff are.

All in all we would 100% return again & would recommend this hotel to anyone (especially for a wedding)

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sun_seeker1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 17, 2013

We (the Lin coupple) stayed at El Dorado for our honeymoon from 22.08.2013 to 05/09/2013. From the moment we arrived untill the day we left it was best relaxing get away ever. The staff makes this resort what it is. Its luxury escape. Our personal conceirge Angie and Stephanie were the best, they made sure we had an amazing honeymoon. They set up surprise room decorations for us on my birthday and also when we had our candle lit dinner by the beach. They really did alot for us and we cant wait to come back and see them:).
For breakfast we would always go to the buffet style resturant by the swim up pool as we were greated pleasently by Brenda who managed that resturant. We loved Brenda she took care of us so much and surprised me with a birthday cake to make it more special and sand happy birthday with everyone. We also liked the waiters there as they go up and beyond to care for your special dietary requirements.
The food is amazing along with service in every resturant. Our favourite was the Asian and the italian, we ill be back to see you Miguel:). Entertainement was always amazing. We love Oscar he was amazing always making sure all the guest enjoyed every minute of the stay.
spa was great and very relaxing. I havent got anything bad to say about this place as it met our every expectation. We cant wait to be back to see all the amazing people who made our honeymoon so special. However we will not travel via thomson again so have to find an other way to visit this paradise in mexico :)

Room Tip: Higher floors are quieter and also the blocks near the quiet pool area.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LIN2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 17, 2013

We went for our Honeymoon and it was awful. The resort grinds to a halt at times of bad weather and since hurricane season is June to September it’s something to think about before booking. Most people think that it will either be bright sunshine or hurricane but the sort of weather that precedes hurricanes are clouds and rain. We knew this but many people did not so be warned!
The hotel has built a new block of accommodation yet the facilities capacity has not been increased meaning that we regularly waited 40 minutes for a table. Staff told us since the global down turn the hotel has reduced the number of staff.
The staff learn phrases by rote but have no understanding of what they are saying so if you do have allergies or intolerances then be careful. I laughed when a nearby table asked for no tomatoes on their lunch order to find that they had put loads on… he was not impressed but it did make me smirk. Although I found it less funny when an evening meal was served to me in tin foil as it had burnt to the bottom which can only mean the kitchen staff are too few and over stretched as we had other meals that were poor quality.
The swim up rooms are in shade most of the day as the management are protective of their palm trees and staff reluctant to remove leaves that block sunlight for fear of angering them. If you like swimming in the sea forget it as the water is very shallow. There is kayaking but there is nothing to see as the reef is dead something that surprisingly the hotel or travel agents don’t mention before booking.
Room service is poor difficult to order due to language barriers and the rooms themselves are dated. They are refurbishing them and the occupants need by must have been blighted by noise and dust as the builders gutted each room.
The rooms did have a hair dryer which my wife used and was happy with. IPhones’ etc. are built for international use so charged no problem although the current is low out there so other guests reported charging issues because of the current so if you can take battery powered items it’s always easier. The classic problem would be hair straighteners if they’re not dual voltage you might not get enough power for them to work.
The staff are great the problems with this hotel is the organisation, management and overall leadership or lack thereof.
Save on weight in your luggage with shower gel as they provide complementary ones and will provide as many as you want but also the reps are happy to buy you whatever you want from the Wal-Mart in town. You can buy insect repellent out there however it doesn’t use DEET which is the only research based chemical that is proven to work. We ran out and I used the local stuff and grudgingly I have to report I noticed no difference. This is anecdotal of course and the best advice is use DEET and buy the highest percentage you can. Remember it’s not just malaria other infections start with mosquito bites such as West Nile Virus and any wound could be the entry point for Necrotizing fasciitis etc.
Despite the problems we are newly weds and would have had a good time anywhere but the Hotel failed us and frankly Thomson were rubbish as well. Same old story of companies promising excellent customer services, failing then ignoring customer complaints. We wouldn’t use either of them again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank HindsightBias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 28, 2016
Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
burton on trent
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 17, 2013

An honest review of the hotel
We went here on our honeymoon I was expecting a very nice hotel. We weren't disappointed on arrival. We was greeted with a glass of champagne and a hot towel and guided to a room with around 20 other people for check in. Check in was good and didn't take long. We were walked round to our room which was a premium suite with swim up.
Positives
Food
All the restaurant was very good the food was served to a high class and service was very good maybe a little slow if you were being picky.
Bar service was very good and never waited long to be served especially if you tip the bar staff (the hotel staff are based on tips)
Concierge was very good but if you let them they will push the time share onto you. They offer you 100 us dollar just to have a tour. One concierge was chasing a couple down the road offering 150 us dollars because she was in the lead to win a holiday to Florida. This can make you feel uncomfortable
I requested to have our room cleaned after 11 so we could have a lie in but got woke up every day at 9 by the maid

Rooms are very big with a nice Jacuzzi in and a double bed with towel art on (till you tip the maid then it stops) double bed outside with 2 sun beds. (Please see negative comments to)
Room service was good if you get someone that speaks English to take your order or you’re gambling on it being right. You get a service call after delivery to see if everything was ok but they are not really bothered if it isn't
Mini bar is stocked with 4 can of larger 2 can of coke 2 cans of diet coke 2 can of sprite and 3 bottles of water
Lobby was very tidy and all staff was good in there and available to help
Wi-Fi was good and came with our package and was available all around
Weather (which I know the hotel can’t do anything about) we had rain everyday bar one for 14 days and the hotel is not geared up for this. The bar becomes very slippy and very crowded and not much to do.
Negatives
Some of the restaurant close on certain night plus have private parties in some of the restaurant’s causing the other restaurant’s to be busy and waiting time being up to 45 minutes for a table
Rooms
We had a swim premium room (117) which after 4 days leaked through the wardrobe but did get moved to room 105 which wasn't ideal but had to be done. Then 3 days before we left we had a leak in the bathroom of this room and there is mold in the room which was all over and this building is less than a year old.
Entertainment was ok but lots of shows cancelled and seen the same shows over again after getting told that he wouldn't happen.

I could go on for a while but overall it’s a clean hotel with good food and drinks but the money there was to many negatives for a 5 star complex and if you get bad weather you are left bored and not very much to do. A lot of things have a surcharge and upgrades are pushed on you a little but it is your choice to say no.
I wouldn't go with Thomson again the reps really are not fussed about helping you and just want to sell you day trips

lots of building work going on and will not be finished for a while and lots of drilling and lots of noise

Room Tip: dont stay in the premium suites because of building work going on. loads of noise
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nickwalsh2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 27, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

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