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“Fantastic beach side hotel - shame about the tour operator” 4 of 5 bubbles
Review of El Dorado Sensimar Riviera Maya

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El Dorado Sensimar Riviera Maya
Ranked #6 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Wimbledon
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Fantastic beach side hotel - shame about the tour operator”
4 of 5 bubbles Reviewed September 1, 2013

This review aims to provide a balanced view of the hotel and resort, highlighting the good points but also flagging any problems that we encountered.

Overall we had a very positive experience at the El Dorado Seaside apartments, with the hotel surpassing our expectations on accommodation, service, food, cleanliness, facilities and entertainment. This is so important because the hotel is situated some miles from the nearest resort. Playa De Carman is decent taxi ride away, while the heavily Americanised Cancun lays well over an hour away, even by the local Speedy Gonzales taxis.

This was the mother of all inclusive deals, including free mini bar, 24 hour room service, breakfast, lunch and dinner (dinner is waiter served in one of 7 themed restaurants). All inclusive holidays can be highly variable in quality, but this was definitely at the top end. Guest’s on arrival are “welcomed to paradise” by one of the army of hotel officials and employees. Well it is not quite paradise, but tries very hard to be, even if some of the staff uniforms are reminiscent of Japanese WW II prison guard attire – we kept thinking “Tenko”. Teams of inspectors continually monitor standards at the hotel, which seems to be largely staffed by indigenous Mayan peoples.

The hotel is located on the Rivera Maya on Mexico’s Caribbean coast, closer to Belize than Mexico City. It has its own Sandy beach front, fringed with numerous and continuously managed palm trees. Here the guests can lounge in the hotels sunbeds, hammocks or the shadier four poster beds that line the sea front. While there are plenty of these to go around, if you want a good pitch closest to the waterside, in our experience you needed to arrive early. The sea is warm and very shallow, skimmed by the occasional pelican, tamed by artificial reefs, full of angel fish and some of their bigger brothers, but nothing nasty. Security seems to be tight, so we saw no human pests, or hawkers. At the back of the hotel there is some kind of jungle and swap. When the sun goes down frogs, crickets and God knows what else get pretty noisy and … a bit smelly – but hey this is more or less tropical. We saw a Racoon one night and in the day time saw the tiniest humming birds, lizards and some kind of dog sized rodent. None of it is threatening or particularly come close.

Rooms

Our room was on the first floor and was truly impressive. However, it was not the room we had been expecting from the tour operator, which we took issue with in the resort and back in the UK. For its part the hotel did its best to resolve the issue, but not to our satisfaction. Ground floor rooms come with their own swim up pools and that is what we thought we were getting, so despite the impressive layout and furnishing of our room we were very disappointed on what for us, was a very important occasion. On the positive side the room had powerful air conditioning, a big four poster bed, giant shower cubicle, clean, modern bathroom, Jacuzzi adjacent to the bed, safe at no extra charge and a balcony. The cleaning was scrupulous. In summary then, the rooms in our experience were of a very high standard in every department. However, if you have travelled for 14 hours to get there, then you do want to make sure that you are in the room you were expecting.




Restaurants

There are approximately 7 restaurants at the hotel, although most nights one or more of these were closed. With the hotel so isolated, the nearest restaurant off resort is a good cab ride away, it was particularly good news to discover how well the El Dorado does in this department. The restaurants are themed and with the exception of an outdoor pizza restaurant, they all offered well prepared and presented dinners, with mostly impeccable service. The best of them are of course more popular and if there are no tables, they will give you a bleeper, to let you know when your table is free. We thought the restaurant closest to reception had the most ambiance, a kind of air conditioned jungle hideout - which I think was called “Vida”. The Mexican “La Carreta” which was delightful and offered the best service and the one almost adjacent to that, which I think was “Mia Casa”, together with “Vida”were the “run-away” winners. The oriental (Klay Talay) which offered somewhat bland meals and the “international - Arrecifes” restaurants were not bad, but neither were they outstanding. None of the portions were huge, but we do not like that anyway and when hotel food is this good, size does not matter. Some guests seemed to compensate by ordering multiple starters and there were a handful of guests here, who seemed disappointed that the hotel was not more like Cleethorpes or Blackpool. Breakfast is either served in the open air “Sandwicherie” or at the beach barbecue; we thought that the “Sandwicherie” was the better of the two.


Massage/Spa

The Naay Spa was a very enjoyable experience and not overly expensive. One of the little golf buggies that run constantly around the extensive hotel grounds will take you there. Guests are welcomed at the air-conditioned reception with a drink and then escorted to the plush changing rooms and personal lockers, where you will find a robe, towels and slippers. Our experience commenced in the large treatment pool with powerful therapeutic water jets, then into the hot room filled with herbal essences, the cool room and then finally to the tables. Here we chose a Mayan hot stones massage that was very relaxing indeed and we would recommend it.

Entertainment

Because the El Dorado is so far from the nearest big town, entertainment within the hotel is so important, as honeymoon sports can only provide so much entertainment. These days every hotel in every corner of the globe, seems to have an animation team, but at the El Dorado they push the boat out by promoting some unusual acts. The Rocksimus Maxximus Rock Circus is very entertaining, providing you don’t mind rock music and American heavy metal. The band is very proficient indeed and is supported by male and female acrobats, two hot dancers, a guy on stilts and a singer who was also good with hula hoops. Other acts again employed acrobats and dancers which were very watchable and one of these offered some very proficient miming and impersonation of music stars. One night the hotel laid on a mini roulette wheel and card table. In addition various bands play on into the night including one reggae band on the beach.


Personal Concierge

Guests are allocated a personal concierge (not 24 hours) and their offices are dotted along the main path at the hotel. Amongst other things, you can exchange your used beach towels for fresh ones each day at these offices. They are friendly and helpful enough, but if we have one complaint at the hotel, it was that we felt tricked into attending a sales meeting by our concierge. We were invited to meet the concierge as the hotel realised it was our honeymoon and wanted to give us a gift. As the conversation continued we got more and more doubtful and I began to suspect this was about time share or something similar. Perhaps foolishly we followed the concierge to the site of a “breakfast” presentation. Then I thought this is 90 minutes of our honeymoon, doing something we do not want to do when we could be at the beach, so we walked out and they were not happy at all. We complained because we just wanted to be left alone on our honeymoon. In fairness to the hotel we received an apology and bottle of Champaign. However that did not stop the leaflets arriving at our door inviting us to meet the concierge once again.


Excursions

Mexico is a huge, interesting and awe inspiring country, but we thought the tours on offer from our tour company were bland and low quality. The hotel also offers a range of experiences and day trips which were more or less in the same ball park. In addition the operator’s claim that its tours are all inclusive - “once you’ve paid you won’t need to dig into your pocket again” is a moot point.

Fat Cat Catamaran

To start on a positive, of the three tours we took, this was by far the best organised and most enjoyable, starting with a fairly relaxed and short coach ride, to the boat pick up. There is a good half a day on the catamaran, with a fun but unobtrusive crew, plenty of drinks – but in a civilised, adult way and even a little lunch bag. You sit back and enjoy the scenery, the sun and the music, as the boat takes you along the coast, where braver guests can enjoy the ocean spray and sunshine in the netting or on the bow. There are swimming stops too, first out to a reef for supervised snorkel (or stay on the boat as per ones taste) and then other relaxed swimming opportunities.

The romantic candlelit dinner

Our tour operator claimed “you will feel like the only two people in the world” but in our view it was nothing like the intimate experience promised. In reality the boat was a packed “pirate” boat which was far from intimate. Couples sat opposite and shoulder to shoulder with other couples and there were no candles above deck. The boat chugged out half a mile into Cancun’s bay and anchored for a tasteless but harmless meal, before chugging back. Our advice to prospective guests will be to make your own arrangements and not waste their time here.

The taxi pick up was way too early, the driving too fast and dangerous and we were left with other couples for over an hour at a baking hot, dockside fast food outlet. A welcome drink was provided, but only if you drank alcohol, nothing of an un-alcoholic nature was offered.

After sweating it out for over an hour, we were not in the mood for romance or the pre-trip photograph, but a cold shower and some decent drinks. The food was ok, but nothing special, dry steak and lobster. Several non-alcoholic drinks were provided for me, but I wish I hadn’t bothered, because I was ill before I got off the boat and only recovered back in England.

The taxi back was terrifying/excillerating depending on your taste, with the driver continuously on his mobile phone while driving at speeds of 90km per hour or faster, tearing through late night Cancun, undertaking, tail gating etc.

Excerat

It was described as a “huge park” but it is nothing of the sort and half a day maximum is all that you need to see anything of interest here and there is not much of interest, unless you are interested in or wish to pay for additional activities. Nowhere in the park is there any refuge from the oppressive heat, not even in the restaurants or surprisingly the stadium where the evening show is held. Of course you expect heat in Mexico but the facilities in this place are dire. We felt trapped here and thoroughly miserable, it is an ordeal, not a day out. The showers and changing facilities were basic with no privacy and the open showers operated by pull chain. We never saw the towels either, although these were supposed to be provided. By the end of the day there was no water flowing through the showers anyway and the park was packed to the gills, so it all had a rather unsavoury feel about it, we felt minging.

At no time were we advised in advance of the trip that, if you had any kind of minor medical condition you should not participate in the river swim – one of the park’s main features and also one of the few places you could escape the sun and cool off. The Mexican, show which was truly impressive, is really the only thing of any note at Excerat, but after a day frying and bored rigid you cannot really enjoy it. It was such a pity because the show that starts with a Mayan Indian performance and a kind of sanitised history of Mexico and then goes on to celebrate Mexican music and dance was a genuine spectacle. However there are thousands of people packed in here, many still in their swim suits. The best seats go very, very early, it is oppressively hot and the view is very restricted in places.

It would have been better to have made our own arrangements, go by taxi, just for the show, or early in the morning.

Flights

Our flights were less than satisfactory, having paid to reserve and select our seats, we found that there were only two seats available right by the toilets. On the night flight home, the crew refused to turn off the cabin lights for fear of upsetting a single passenger. Young children ran about and screamed continuously, the crew disappeared for many hours, leaving passengers thirsty in the oppressive heat. The in-flight entertainment on both in and outbound flights were faulty and continuously rebooted. The cabin was also poorly maintained and in my view should not have been assigned to transatlantic duties.

Room Tip: If booking with Thomson be careful, if you want a swim up room make sure they guarantee this before...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank RaynesMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 27, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
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    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 1, 2013

We stayed at EDSS from august 13th for 1 week on our honeymoon.
we flew out on the dreamliner which was amazing-best flight ever. When you arrive at cancun there are lots of staff that grab your cases and lead u to where you need to be. It was very organised and not too difficult to find where u need to be going :)
The journey to the hotel took just over an hour and we were the first drop off on this occasion so that was nice.
When in the hotel the bell boys label your bags and you are whisked off with a cool flannel (which smelled gorgeous of lemons) to a room for a check in meeting. In the meeting we had a drink and some canapes-lovely :)
We had a minor issue at first where the hotel guy wasnt sure if we were in a swim up as we had been put in the new premier block. It was us and two other couples, however he found out quickly that we were in fact in a swim up.

The room was amazing, it was HUGE... The swim up was mediocre and tbh we wouldnt pay the extra again as we only used it once and that was because we made an effort to do so as we had paid for it ;)


The only small gripe we had was that we were next door to all the building works do when we had the storm and were in our room for a couple of hours the drilling and hammering got to us a bit, however it is catch 22, they need more restaurants as people say but when is the right time to build??? Has to be done sometime I guess...

the restaurants are lovely esp klay talay best food :)

Evening entertainment could be better but we were always tired by 11 so it was enough for us.

room service is great esp if
u are on an early excursion.

We did a few trips and all were lovely. We used the collectivo twice also into playa and that was perfectly safe. Tip: go to cocobongo's!!! We took ourselves and I have honestly never seen anything quite like it!

We had an amazing time!
We are coming back to mexico next year with our son and my brother to a different resort as EDSS is adults only.

Go with an open mind and I promise you, you will love it!!!

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank sm1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 27, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

We stayed at the hotel from August 13th for two weeks. Our ocean front room (3112) was private, quiet and we appreciated the shady palms, as neither of us can stay out in the sun. This was one of the best holidays we have experienced and the hotel was superb, we felt thoroughly pampered throughout our stay and the hotel is small enough to feel intimate.
The restaurants were excellent (the new restaurant has a few teething troubles). The food is interesting and the chefs are not afraid to experiment. The Vida Grill had some of the best fish dishes I have ever tasted. It took me a few days to realise you can help yourself to coffee in the sandwicherie and if you have room (we didn't ) ice cream is available all day.
We enjoyed the Gaviota pool next to the swim up suites best, thanks largely to the wonderful barman, Tiburccio, who looked after everyone with good humoured efficiency and gained everyone's affection. He helped to make this a wonderful holiday. All the staff were excellent; which British hotel would ask you if you would like a glass of champagne while waiting for a taxi? (Thank you Javier).
Despite the tropical storm that lasted two days and some changeable weather, we enjoyed some fantastic trips. As a history lover, the excursions to Chitzen Itza and Coba were amazing and we went to Tulum archaeological site under our own steam. Tulum was beautiful. One tip, take an umbrella to provide extra shade. My husband also went scuba diving.
The surf and turf " romantic" cruise was dreadful, poor food and unintentially funny. Avoid at all costs!
Thomson is an efficient travel agency, but we did not enjoy the flights from Newcastle. The flight home, in particular was marred by a grubby cabin, indifferent cabin crew and dreadful food.
One review mentioned "fights" and poor behaviour from fellow guests, this was certainly not our experience. This is not the hotel to choose if you are a party animal, but you will have a restful and luxurious experience. We met some wonderful people on our holiday, especially the Wilsons. Have a glass or two of Buck's Fizz and remember us!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank LizieJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

Let me start by saying I read many, many reviews here on tripadvisor before we went on our 36th wedding anniversary trip to EDSS. I was very concerned about some of the negative ones even though the majority were positive. Now that I have been, it really makes me wonder if the negatives were from rival resorts who want to steal business. The place is absolutely wonderful! The rooms are spotless, the meals are amazing, the beach is fabulous! Every single one of the employees work to make your stay a time to remember. I know I have said "Hola" a thousand times to these friendly staff:) I am jealous of those who stay for 2 weeks and hope the next time we go (and there will be a next time) that we are able to stay that long!

Room Tip: I only said location because it was an hour and a half shuttle ride from the Cancun airport. We did...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

we had a fabulous time here loved every second of our holiday we have been here twice already and can`t wait to go back. The room was out of this world but we did not spend a lot of time in it.
We loved the Asian food. Also the Italian restaurant was fantastic. All the staff were so helpful they could not do enough for us. Hope you are all keeping well and hope to see you next year xx

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Suevinere R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

We stayed at the El Dorado Seaside Suites for two weeks in July 2012 for our honeymoon (delayed from Easter 2012 as I am a teacher). We had looked at a number of places but finally decided on this hotel, and boy are we glad we did! It is amazing! Everything good everyone says is true, although I understand that there is a new block that's opened and may have changed the resort dynamic since we went.
Most couples there were either on honeymoon or celebrating a special occasion. The whole place is geared towards adult luxury and quite frankly, we have been so spoilt that our other holiday destinations seem poor in comparison (be prepared to never have another hotel live up to this one!). We loved that all-inclusive means all-inclusive, including room service, mini-bar and all drinks (unless you choose to pay to upgrade the wine or to a lobster dinner for example).
The room we had (3606) was a swim-up suite - AMAZING! Just a short paddle to the bar down the lazy river. We were away from the main bar and pool area (where they play the music) so it was perfect. This side was shaded, which was great for me as I burn so easily, but if you like the sun, this probably isn't the best room for you. The room's decor was dated, but not off-putting and the Jacuzzi bath in the room was a nice touch.
We were anxious about the weather (thunderstorms and rain) but needn't have been - it would rain most afternoons after a bit of thunder, but as quickly as it had started, it had finished and was dry within the hour. It was quite amusing to sit on the patio and watch couples running for cover as the rain really does come down, but it's nothing to put you off. The lightning was quite amazing too.
The staff are OUT OF THIS WORLD and cannot do enough for you - they are so hard-working and so, although not necessary, we did tip generously. The food was lovely, the grounds are pure paradise and the spa is luscious.
We booked with Thomson and upgraded to the private taxi - this is unnecessary, although the transfer is quite long. On the way back, we were collected after the 'coach-guests', but arrived before them - great, until we arrived in the UK and our bags were last off! Probably coincidence, but it might have been nice to travel with others and have of welcome cocktail at the same time as they did. We also upgraded our seats on the aeroplane – would definitely do this again; the seats were very comfortable.
There was a good range of excursions and I would definitely recommend the Sian Ka’an trip with Fred. We saw dolphins in the wild, which was much most preferable than seeing them do tricks in the dolphiarium. My tip would be to get near the front of the truck as the journey is very, very, VERY bumpy!
One negative - the beach. It is very coarse and rocky, which made walking difficult - flip flops just won't do. Other than that, I'd go back in a heartbeat!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tinsel21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelso, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

We visited El dorado seaside for the third time in may 2013 the place is amazing the staff are the best bit about this place always look after you especially the entertainment team big shout out to ruben,Jorge,Fernanda,ingrid,angel,Fernanda,Ivan miss you guys so much see you may 27 th 2014.The food is still amazing, nice choice of drinks I didn't even notice the new building or any building work going on hopefully it stays the nice cosy and romantic hotel that its known for will see what 2014 brings.The only negatives of my holiday where that some waiters did not take there time and make your dining experience as enjoyable as last 2 years everything seemed so rushed no fault of there own it's just the pure business of hotel now,the other negative was I wished the hotel would of done something special for us as we are repeat customers even bottle of champagne like previous years its the little things that make this place.Final thing is we are going back next year to see if this is the place we will be getting married so let's hope it shines like I know it can.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank scottishgraeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
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Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

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