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“Paradise”

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El Dorado Sensimar Riviera Maya
Ranked #5 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
merseyside
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Paradise”
Reviewed August 14, 2013

Visited the seaside suites for our honeymoon. I had never been to mexico before and I was disappointed. Pure paradise, a beautiful hotel set in magnificent landscaped gardens which were full of local wildlife. We had a seaview room which was gorgeous, the beach was a 5 minute walk away. Service in this place is outstanding, they cannot do enough for you. Drinks are brought to you on the beach and by the pool. Restaurant outstanding, our favourite place was mia casa which we booked 3 times during our 2 weeks stay. Our least favourite was the oriental but that was really the menu and our likings, the location and ambience were lovely.
Best holiday I have been on by far.......................

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gem4458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,763 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Sheffield
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed August 14, 2013

My husband and I travelled to EDSS 2 July for 2 weeks for our wedding anniversary. We had booked a swim up room and emailed the hotel to request a room in a quiet area that got sun all day. We were in room 3505 which was quite close to the swim up bar and got the sun until around 3.30pm.

The room was kept very clean by Perfecto our housemaid who left us towel art most days and was very friendly and chatty. My husband was trying to learn some Spanish from him.

As previous guests have commented – the staff can’t do enough for you. They always say hola to you and work so hard.
Zara and Pablo the First Choice reps were always around and always very helpful and full of advice and tips when you needed.

We had quite a bit of rain and storms during our holiday but this did not spoil it, we still had plenty of sun. The staff were always quick to put up signs for slippery floors and do their utmost to clear away the huge puddles of water left by the downpours.

One day my husband was feeling under the weather so Perla our concierge ordered some chicken broth and plain rice which went down a treat. These were not on the room service menu so Perla had gone out of her way to help.
Our anniversary was very special – we had the couples massage in the morning which was bliss and we followed this up by paying extra to use the hydrotherapy area which was relaxing and fun. In the evening we had the upgraded meal in the white gazebo overlooking the sea. We were served by Roberto (who also served us in the Mexican restaurant). We had the steak and Lobster which was fabulous. When we returned to our room it had some lovely towel art and the Jacuzzi had been filled with bubbles and petals. Very romantic.

We ate in all the restaurants, some more than others. Our favourites were the Mexican closely followed by the Asian, however all were good and the food was always presented nicely. We cannot understand how previous guests have said the food here is bland. We had room service on several occasions which was always prompt and was always laid out for you on the table.
We did a couple of trips. We made our own way to Tulum ruins by catching the local bus. We also booked via the rep to Xel-ha. This was a good day out and we would certainly go again as we didn’t get chance do all the things we wanted. It wasn’t cheap but all your food and drink is included in the price. Lots of areas for snorkelling and you can also swim with dolphins. We did the “sea trek” which we paid extra for and was a different experience.
We would like to thank Perfecto for keeping our room nice and clean. Perla, our concierge for looking after us and Roberto for both occasions that he waited on us.
We would certainly recommend this hotel to friends and family but we do like to try out other hotels so maybe next time we will try another Karissma resort.
Please feel free to ask any questions.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank floppsytart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2013

We came to Elderado Seaside Suites for our honeymoon. It was everything we ever dreamed of and more. All the staff were so friendly and helpful that we couldn't find anything negative to say other than we wished we could have stayed for much longer. We hope to come back! Best holiday experience ever!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulnSophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 12, 2013

We went to eldorado seaside suites for our honeymoon , it was amazing from start to finish , They couldn't do enough for us , treated like royalty . Did lots of excursions dolphins whale sharks which is well recommended , visited tulum and akumal shopping in playa De Carmen , we did those our self by using the local bus service , so cheap and extremely reliable and clean .all the restaurants on the complex where outstanding , the romantic massage and romantic candlelit meal a definite must. Our honeymoon was made so special and magical by eldorado seaside suites the whole holiday from start to finish was absolutely perfect .

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tracylb13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 12, 2013

We arranged for this holiday to coincide with our wedding anniversary and couldn't have picked a better place.
Our room was a swim-up suite which was brilliant (be aware that some suites do not get sun all day) It had a Jacuzzi bath which was big enough for 2 and everything in the room was great, housekeeping spot on etc.
Our personal concierge Ana was lovely and couldn't do enough for us. As part of what was arranged for us was: 50 minute massage each, anniversary breakfast in the room, meal in a gazebo on the beach, room decorated so on our return from a night out bath with filled with bubbles, mood music playing, petals on the bed - very romantic. Additionally they threw in free Wi-Fi in the room which was really quick and we never lost a connection - Skype'd our son for a full hour, no problem.
ALL the staff were very very friendly, always said Hola all the time. Have never come across such nice people across the board.
What is unusual is that there were 5 restaurants each serving al a carte meals from a menu - not the usual buffet as is with most All Inclusive hotels, nice touch and food was good too.
The whole hotel was spotlessly clean from gardens to walkways to beach.
We met some fantastic people as well, would recommend this hotel without question and would return without hesitation.

Room Tip: Would recommend room upgrade.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JG&DG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 11, 2013

We absolutely loved this place and will return! The room was perfect, the landscaping is unbelievably beautiful, the food was excellent with great service. The staff is very friendly and accommodating. The beach is beautiful with ample chaises and beds and a pretty reef for snorkeling. The shows were cute as well. The location is great between Tulum and Playa Del Carmen. I recommend it highly!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nancylda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 10, 2013

Visited EDSS at the beginning of June and can't wait to go back. The staff are amazing and nothing is ever a bother. We had the oceanfront suite which was absolutely enormous and met our every need. The food was excellent with Vida and the Asian being our favourite. Felt totally relaxed after two week visit here. I really couldn't fault anything but if had to find one thing it'd be to improve the sun beds on the beach to the same excellent standards as those around the pools. Everyone works really hard to make sure your stay is an enjoyable one. Keep up the good work and don't let the place get too big. I would definitely recommend this place - go visit you won't regret it!!

Room Tip: The ocean front rooms are huge - if you upgrade to this room you whilst on honeymoon or have anniver...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gillmcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 19, 2016
ear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

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