We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“El Dorado Seaside”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
El Dorado Sensimar Riviera Maya
Ranked #3 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed May 26, 2013

We had a lovely 4 days at the Seaside Suites. The hotel is known for being romantic.
It doesn't disappoint. The hotel is on the small side but that is what made it special. You didn't have to walk for hours to get from one spot to another. The food is delicious, we didn't have a bad meal. I would recommend a swimout room so you can go from your room to the swimming pool bar. The staff here is very nice and accomodating. The only drawback to this area of Mexico is that even though there is a long stretch of beach the swimming is awful, we didn't once go in the ocean and we love to swim in the ocean. I forgot that the entertainment is below par for such a nice spot. Most people were in bed by 9 o'clock so if you are looking for a party spot this is not it but if you want to relax and have fun afternoons at the bar and great food you will love it here.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Joevinny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 21, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (8,634)
Traveler rating
Traveler type
Time of year
Language
  • More languages

5,215 - 5,221 of 8,634 reviews

Reviewed May 26, 2013

We have just got back from Mexico and we are so glad we stayed at this hotel. We were made to feel welcome as soon as we arrived. We had a junior jacuzzi suite which is the standard and it was wonderful. Loads of room and as we were on the second floor we had a view over the tops of the palm trees and the sun shining throughout the day. Have to say we did not spend much time in the room as we were at the beach most of the day. The hotel was 95 percent full yet we always found a couple of sunbeds or one of the many 4 poster beach beds available. No problems with beach towels here. The north end of the beach would seem to be man made and has a small wall separating the beach from the sea, however south of the resort there is a good beach while not very deep runs a fair way to the end of the resorts boundary and then onwards from there if you fancy a walk. The weather was very hot and thankfully there was always a sea breeze coming in which kept it reasonable.
The food here was great and probably the best we have had at a hotel, there are 6 restaurants and plenty of bars. The service is great and the staff friendly and we could not fault them. If we were to want an all inclusive again then we would definitely recommend this, and this is one for other AI to live up too. There is a bit of work ongoing at the resort, but we did not find this intrusive although some of the work was directly behind our block. You do sometimes have to wait for a table at the restaurants but if you select to go earlier or later then you can usually get straight in or if not and you don't want to wait then you can go to one of the others and usually get straight in.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 21, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013

Recently spent 2 weeks here for our honeymoon. The whole place was fantastic and exceeded our expectations. i will try not to repeat other reviews but the whole package is great.

We stayed in block 35 which is a beachfront room, this was great as was away from all the bars so all very peaceful and never any noise. The room was large and spotless clean all the time. The mini bar great and also fantastic pillow menu so able to choose the correct one to help in your peaceful night sleep. A special mention to the turndown service team as one night we decided to forget to lock our safe ( could of been a expensive mistake ) upon returning to our room we had head of service, security and our turn down service guy in our room. They where protecting and logging our possesions so that we could check all was there. I have never seen such professionlism in my life and still today i am very thankful to the chap that alerted them as it had alot of money, phones, i pad and jewelerey in. He got the biggest tip of our holiday but well worth it. So sercurity is not a problem and is the safest place on earth.

The grounds are spotless and have lots of local wildlife around, lizards, snakes, racoons, fish, birds etc. The resort is perfect in size not to big like other resorts.

Alot of reviews mention the beach in a negative view, i have to say we found it to be great. Plenty of sunbeds never a issue finding one. The local fish around the coral are stunning, i reccommend you go snorkerling as you can see some great sights. I spent hours doing this. In the morning 2 barracuda come in close to say hello and if your lucky turtles are also around.

The best part of this place is the staff wow, wow, wow. if any of you work in customer service and want to see how to do it, come and see these guys and girls. They are great every single one of them. They say Hi to everyone and work so hard to make your stay perfect all with a smile on their face. There are teams on the beach from sunrise to sunset cleaning the sand, removing rocks from the sea, bringing you drinks. The day time entertainment team are great if you want to be active and get a little bored lying on a sunbed there is plenty to do. The restaurant staff are great and bar staff are in good numbers, we never had to wait for a drink. None of them expect a tip but they work so hard we did tip them. If you choose not to, this will not effect the service you recieve from them. A massive thank you to you all. I doubt i will ever visit a place with staff like this ever again.

The food is great all times of the day with plenty of choice. We stayed for 2 weeks and still felt we had loads to choose from. Our favorite was the italian. But all are great relaxed settings. We only had to wait once to be seated and this was our fault as was eating late. We tried to eat around 7 and this seemed perfect time as always got seated straight away.

The spa is amazing if you get the chance to use it, we did for a couples massage and water treatment. The place is of the highest standard, but alittle expensive. This is a shame as always seemed empty because of this.

The new buliding was 90% open all apart from the top floor. The place seemed just right in numbers of guests, it must of been empty before this opened. never felt crowded or had to wait to be served.

I could go on and on but wont bore you. I would 100% recommend this place to all couples of all ages. We are in our 20's and 30's and there was a good mix of ages. And we became friendly with some great people. The adults only makes it all so peaceful. We will certainly be returning, the saving has begun already.

Thanks to everyone at the EDSS we will never forget our honeymoon for all good reasons. There really are no bad points to mention.

If you have any questions please ask, get it booked !

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank lee d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 21, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013 via mobile

We stayed here in Feb, the journey from the airport was about an hour but we sat on the coach for about an hour waiting for 4 people who had been stopped at customs for bringing too many cigarettes into the country so by the time we got to the hotel we were exhausted!

Once at the hotel we were all taken into a room for the welcome talk.... After 15 hours are travelling not what we wanted.
There is no need for this meeting just food and bed!

Our room was by reception, we had booked a sea view.. No sea just the bar as our view. Thankfully the noise was never an issue.

The beach was very disappointing, we stayed at the end where the small pool was. Gritty sand and no direct access to the sea as there is a small
Wall between the sand and the sea.

Service on the beach was amazing, all day the lovely ladies would come round with drinks
And snacks.

When your in the jacuzzi you might get an eyeful on the people on the nudist beach next door!

Resturants were good, we thought the Asian and Italian were the best.
Mexican wasn't up to much.

Don't get caught by the 'wine tasting' outside the Italian it's all about trying to get you to buy expensive wines... Why would you when it's all inclusive!?

The spa was lovely as where the treatments.

Overall this is a nice hotel, but the pictures in the Thomson brochure of the beach are misleading. It's certainly not white sands and clear sea.

I wouldnt recommend to my friends as for the money you pay there are nicer and
More luxurious hotels.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Bash69Midlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 28, 2016

Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

Day 2 of our stay, we reflect on our past visits to this wonderful paradise called ElDorado Seaside Suites. Some 20 plus years ago, my young wife and I visited an outstanding ElDorado Spa and Resort only to find a luxury resort in the Mayan jungle that provided exceptional service and gourmet meals. We spent our time in an upgraded jacuzzi suite overlooking the beach front full of rocks. Not knowing that we wouldn't be able to return until our children were educated and off our payroll, we thought this place would always be a small slice of heaven! Just a few years ago, we once again paid a visit to our favorite Riviera Mayan resort, now called ElDorado Seaside Suites. On this visit we booked a swim up suite. Not only did we find that the jacuzzi was located inside the suite, instead of on the balcony, we found a glorious pool awaiting just steps out our door. Follow that up with a swim up bar with outstanding service and we never wanted to leave. As we waited a couple of years to return, we were determined to repeat the fantastic experience of our previous visits. We booked another swim up suite and discovered even more of the intimate Eldorado charm at the south end of the resort. This was probably one of the best experiences in our wonderful life together which included our 30th wedding anniversary celebrated at our favorite destination, Eldorado Seaside Suites. The staff and service were outstanding. The experience was awesome. We have expressed this with many of our friends and family who could never understand without a visit here. Just four months later we felt the calling to return, so once again we booked a room. This time we did not book the swim up suite, expecting to be placed on an upper floor in the back of the property. Upon arrival, we found the new high rise facility was being utilized for guests. We were located on the second floor of this beautiful building. The pool and swim up bar are outstanding. The rooms are larger than the older ones. The decor is very modern and minimalist, but sufficient. While the room staffing seems to be a little lacking and things are not completely finished, the experience is still wonderful. Our biggest fear is that this cozy little slice of heaven will soon out grow it's small time charm. Please keep our favorite resort intact with the charm and World class service that we have enjoyed so much so that we will return for many years to come.
Our sincere Thanks,
Frank and Susan Williams
McKinney, Texas

Room Tip: Every room is great, swim ups are the best. Find the taco cart!
See more room tips
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Winnerbeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 21, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

We enjoyed our stay at the El Dorado Seaside Suites. The staff were all very friendly and attentive. Truly, the staff did a lot to enhance our stay. Our room was lovely and very well maintained.
While our room was one of the closest to the beach, I would have preferred to be somewhat closer to the ocean, but most of the rooms are blocked by trees; but we knew that going into our stay.
The food was good, but not excellent. We found the Mexican restaurant somewhat lacking and found ourselves eating more Asian and Italian food than we usually do down south, as they were the most consistent.
The spa facilities were also excellent - we enjoyed visiting the gym as well as a couples massage.
There was construction going on during our stay, but I cannot say that it caused any disruption.
While we were happy with our vacation, we have previously stayed at the El Dorado Royale, and preferred the Royale. We enjoyed the wider food selection at the Royale, as well as the shorter drive from the Cancun Airport. At the Royale, we were also able to obtain a better view of the ocean than we could find at the Seaside Suites.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank OttawaJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 27, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

Stayed here for our honeymoon in april, the new building opened on our last two days and we knew it!!!
This resort was ok, we stayed in a cheaper better more accomadating place in Mexico the year before.
Our room smelt musty but wasn't a big deal, no sun ever in the room so constantly dark. We stayed in the 35 block near the pool bar.

Food was gorgeous, never a complaint there
Staff amazing (Barr the OTT jump down your neck if you critise her thompsoms rep!!)
Concierge a little annoying constantly trying to get you to go to a timeshare meeting, which we kept saying no to but kept getting asked!!!!
24hr room service was awesome!!
Beach was fine for us
Plenty of sun beds up until the new block opened and that's when we had to que for resturants too!
Overall we enjoyed our holiday but would not go back here.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank lilypot82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 28, 2016

Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.5 mi away
UNICO 20.87 Hotel Riviera Maya
4.5 mi away
Porto Bello Hotel and Residences
Porto Bello Hotel and Residences
#15 of 17 in Puerto Aventuras
9 reviews
4.8 mi away
Secrets Akumal Riviera Maya
Show Prices
Show Prices
Show Prices
0.2 mi away
El Dorado Seaside Suites
El Dorado Seaside Suites
#56 of 395 in Riviera Maya
1,320 reviews
0.2 mi away
Hidden Beach Resort by Karisma
Hidden Beach Resort by Karisma
#1 of 462 in Riviera Maya
722 reviews
5.6 mi away
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
#4 of 17 in Puerto Aventuras
10,276 reviews
Show Prices
Show Prices
Show Prices

Been to El Dorado Sensimar Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Dorado Sensimar Riviera Maya

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range: $341 - $1,045 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Orbitz, getaroom.com, Hotwire, Hotels.com, Travelocity, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your El Dorado Sensimar Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing