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“Wonderful Relaxing Week” 5 of 5 bubbles
Review of El Dorado Sensimar Riviera Maya

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El Dorado Sensimar Riviera Maya
Ranked #6 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Winnipeg Manitoba
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Wonderful Relaxing Week”
5 of 5 bubbles Reviewed March 10, 2013

If you want a nice, quiet relaxing holiday this is the place to go. The resort is very couples oriented with a large number of couples celebrating their honeymoon.

This resort is absolutely beautiful and the staff were all wonderful, I agree that the rooms are in need of a little bit of upgrading but we were only in our rooms to sleep, The beds were very comfortable and we always got a good nights sleep.

We enjoyed all the restaurants and always left feeling satisfied. The drinks were excellect (loved the Chocomartinis!) and many to chose from.

The beach was nice, although not many people were in the water as there is a lot of sharp coral on the bottom. We mostly hung around the pool (which was on the cool side) where the drink service and entertainment team were excellent.

I had the hydro therapy and massage at the Spa. The massage was amazing but I was very disappointed in the hydrotherapy (glad that they through that it for free), The Spa itself was gorgeous!

We loved our stay at EDSS and would recommend it to any couple that wants to just relax and enjoy each others company!

Room Tip: We were on the second floor overlooking the swim up rooms.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
12 Thank Vicki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,186)
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Norwich, United Kingdom
Level Contributor
157 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed March 10, 2013

We had a lovely holiday our swimup suite was beautiful, the staff were really happy and so helpful, the location was fabulous, just a shame that Thomson use aircraft that are awful, toilets blocked on both flights, and although we were told we would get a suite next to our family, it did not happen, but no reflection on the resort which was great and could not fault the service, the only downside was a wedding party which arrived two days before we departed and we had two lads in the next suite to ours who thought it was acceptable to shout and wake everyone up at 3am. However, when we reported this, the hotel was keen to get it sorted, I would not hesitate to recommend this resort to anyone, My favourite restaurant was the Mexican - loved it !

Stayed February 2013, traveled with family
Helpful?
6 Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 28, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed March 10, 2013

We can't add much to this review that hasn't already been said.
We love Mexico anyway and this was our eighth time over a twelve year period, so it goes without saying really.
it is classed as five star and for some things it was. Food excellent in every restaurant, didn't really have a favourite. there were things in each that were good and some things that could be changed. la careta the Mexican was nice, but as others have commented, a bit to bright and I thought stark looking. Could have had a bit more Mexican feel but without being predictable (if that makes senses). Food excellent and ask for the Mexican coffee and you get a fire show while they are making the coffee. cocktails really good at this restaurant too.

the &Klay Tay Asian fusion was very nice, food very moreish. There is also an outside balcony but the evening we went it was too cold to sit outside.


The Arrecife good for a buffet breakfast if that is your preference, our first night we ate there. again very good but didn't feel had a lot of atmosphere, either during the day or evening. you could also eat off the sandwicherie menu at lunchtime that wasn't really made that clear as outside was often very busy. We enjoyed sandwicherie menu, with lovely fresh burgers and all the pizzas made freshly not too big and a nice healthy thin base! Nothing to complain about though, as its all individual choice.

Italian ,Vida garden grill, and Asian fusion were our choices for a second visit.

can only speak about our room, had an ocean front in block 30. Lovely and peaceful, had doors open at night to hear the sea. It is dark, but that is from all the palm trees, perhaps a little thinning might help but certainly no complaints. We were just where we wanted to be, a footstep away from the Caribbean! Rooms large and just as previously described, quite traditional I would say. had flat screen tv if that is your thing. he only thing I would say about coffee machine is that it is in a silly place, and awkward to get too, as is the safe especially with the rooms being dark or maybe that is romantic!

We had fantastic cocktails and waitress service on the beach, without giving either big tips just really good service all of the time. the only thing we al commented on was the use of plastic glasses, which isn't very five star and also dubious about how they are cleaned sometimes. can understand they are better for the beach but sometimes received these at the main guacamayas bar! I also left comments about this bar with the resort as I didn't think the furniture was very comfortable or relaxing, and definitely not five star. That is one place I would have liked better seating, as the view out over the beach and sea was so lovely. My husband would also liked too have had the choice of sol Or corona bottled beer.



You could get exactly what you wished for if you realised it. We did't want for anything, never saw anyone about timeshare and just relaxed. it is a small resort, compared to some and they all have their good points but if you want something not ultra modern, with a Mexican feel, then this is it.

the beach is lovely, not very deep but being extended. Everyone works very hard around the resort wherever it may be. We love snorkling and chose this resort as we knew the coral would be accessible from the beach therefore you do need to wear water shoes for your own comfort as dead coral is always being washed in and cleared away, I might add, by the beach staff.

had a fantastic spa treatment too but hydro pool was not functioning properly at the time! a little disappointing.

I had been in contact with another member who had been there and to another resort that we had also stayed at and she described it Mexican shabby chic, and I think I would agree.

If you want a fairly small resort with excellent friendly staff, good food and a relaxing holiday then this may be for you.

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank surreyapples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 28, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed March 10, 2013 via mobile

I have not words to discribe how wonderful this place. My girlfriend and i came from another resort near Playa del Carmen... And had our last week at El Dorado. The first day we had the feeling that we liked the other resort much better... But slowly and safe we started lovin' the place. We both had tears in our eyes as we left. It's such a nice and relaxing place. The beach with all the nice beds. The restaurants with great food. The staff is polite and friendly. We will definately go back there one day.
Brian and Tina

Stayed February 2013, traveled as a couple
Helpful?
6 Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed March 9, 2013

This was our 2nd stay at the EDSS. We stayed here about 8 years ago., before the swim up suites were built. We were excited to go back to the EDSS and to experience the amazing service we had 8 years ago. It was one of our favourite resorts we have ever stayed at!! We were curious to see the changes and additions to the EDSS during our holiday - Feb. 17-March 2, 2013. We were not disappointed.....EDSS has the same amazing service, great food & drink and Mexican ambience that blew us away 8 yrs. ago!
We stayed 2 weeks at the El Dorado Seaside Suites. We arrived in Cancun on Feb. 17 and had arranged a shuttle through USA Transfers. We had used USA transfers this summer, and were very impressed with the service enough to use them again on this trip. USA transfers did not disappoint..they were awaiting our arrival and quickly retrieved our bags and carefully placed them in the van and then we were quickly whisked off to the EDSS.
We arrived at EDSS and were graciously given a welcome drink of champagne and a cool towel to revive us after a long day of travel. We were registered promptly and taken to our Room. We were placed in building 19, with a garden view, but, too, with a nice view of the Ocean. It was a absolutely beautiful room, with a sofa, an end table & lamp, seperate bathroom w / toilet and marble shower, all on one level. A step down, took you to a gorgeous bedroom, with gorgeous Caribbean dark wood furniture & lovely white drapery, that surrounding the King sized bed. A double-sized jacuzzi tub was adjacent the bed and beside the balcony doors. We were in room 1911, on the 2nd floor. The room had a mini fridge stocked with beer, soft drinks and plenty of water. A coffeemaker with yummy tasting coffee, was such a nice treat for our early mornings on our balcony! Great memories!!
The EDSS has the best restaurants in the Mayan Riviera. With the Karisma Gourmet Inclusive plan, this puts a whole new spin on the All Inclusive thing. The EDSS has Italian, Mexican, Asian, and International a la carte restaurants, that you can access as many times, with no limits, during your stay. With the EDSS being part of the Karisma properties, the restaurants are so very fortunate & are able to use fresh vegetables & herbs - grown locally - at the El Dorado Royale greenhouse. The food is amazing & so fresh and delicious...I keep thinking about all the wonderful meals we ate during our stay at EDSS (I have great memories of the meals & great service). I have stayed at the Mega All Inclusive Resorts, so you have to understand the EDSS is a pleasure when it comes to the food (and really, everything else, and I am not kidding). The meals are freshly prepared and presented so beautifully! Karisma knows how to take it a step above all the rest!!!
The beach is really pretty. The Karisma company, has gone to a lot of work to preserve & protect the beaches. Some people may wonder why the sand bags are placed on parts of the beach. Karisma is working hard to maintain a lovely beach, through all the Caribbean storms, for all of us to enjoy! Thank you!!!
When I think about the EDSS.....what stands out is the staff and the service they provide. They try so hard to please everyone. This is not your typical cookie-cutter, all inclusive resort- with line-ups at the buffets and blaring music at the pools. No, it is a romantic couples resort, with staff trained to provide the best service possible, and to make you feel like you special. They go above & beyond many all inclusive resorts out there. This is a Mexican owned resort, with Mexican ambience to go with. I respect and appreciate all the efforts they go to, to make you feel comfortable and at home. When you are at the EDSS, you forget all your worries. Life is great!!! Thanks EDSS for making our holiday a memory never to forget!!

Room Tip: All rooms are lovely. Whether Garden view, Ocean Front or Swim-up...they all are close to the beach...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank NoWorriesJustBreathe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lidingo, Sweden
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 9, 2013

First of all, the staff is so nice and helpful. There really want to give you the best service. The room are in old style, it had an awful smell and you can't get ride of it. The garden is nice, well taken care of. Lot of people who is working everywhere. The breakfast was really nice the only minus I give is that there is no fresh fruit juice.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 69CDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 28, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed March 9, 2013

We have just returned from our third visit to this hotel and can highly recommend it.

The food is wonderful. The Italian, Vida Garden and Mexican restaurants being our favourites. The Italian and Vida Garden Grill do get busy in the evening, so if you don't want to wait just try to avoid peak times. The Beach BBQ was also good for lunchtime on Sundays and Mondays in particular, when the theme was fish (as fresh as it gets) and BBQ (Ribs to die for!). At the Sandwicherie they do wonderful Fish and Chips as a 'Special' - this isn't advertised anywhere so you need to ask about this. This is not like UK Fish and Chips - it's much lighter and much much better. Vida Garden is quiet at lunchtime and very good too. Breakfast at Vida Garden we found to be good (try the pancakes or French toast if you have a sweet tooth!) The Arrecifes also has a buffet style breakfast offering everything you could ever possibily want.

Drinks - Branded alcoholic drinks are included in the All inclusive package as are all the other drinks cocktails etc. We are quite picky when it comes to wine, however we found the house Red to be very nice and so didn't feel the need to buy from the wine list (which was available but not pushed). The healthy corner at the bar was great too offering a wide range of fresh fruit juices and smoothies.

Rooms - Every room we've had has been lovely. NB due to the position of the Palm trees an Ocean View room doesn't give you an Ocean view - these rooms are nevertheless very very nice.

Grounds and Beach - The grounds are stunning and immaculate. Part of the beach is a bit rocky - but it is a lovely beach so don't be put off by this, just remember to pack your beach shoes. The hotel has a team of gardeners and beach cleaners who work hard every day to keep everything nice.

What sets this place apart from the rest are the very very special people here. They really can not do enough for you and work so hard to make everything perfect. Anything that is not right they fix immediately. They take great pride in their work and just want you to be happy. What is amazing is that they smile all the time! There English is very good (unlike our Spanish) and they are very happy to chat and have a laugh and joke with you.

Special thanks goes to our amazing Concierge Marcello, Enricque, William and Hector for making our trip so very very memorable and fabulous. To Gabrielle, Lorenzo, Antonio and Lucy for remembering our name and being so happy all the time, to Abraham, Carlos and Noel for being so friendly, warm and welcolming. To Encarnacion for the assistance with our Spanish and his wonderful sense of humour. And finally to Alexandra (Sales) for the lovely welcome and smiles, and the fabulous Natallia - probably the sweetest girl on the planet!

A true 5 Star in our opinion where you will be very well looked after.

Room Tip: Ask for a quiet room if you want one. Due to the Palm trees an 'Ocean view' room won't...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank J_J_SWEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

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