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“Amazing”

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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing”
Reviewed February 6, 2013

From start to finish this holiday was the best I've ever had! The room was perfect and kept spotless for the hole stay with towel art almost everyday, mini bar stocked up and fresh towels everyday.
The pool areas are nice and clean and very relaxing the most you get disturbed is when the waitress comes and asks if you want a drink, same with the beach really!! The beach is not perfect but is really not as bad as people make out on here!!
The hotel grounds are kept perfectly with staff working round the clock to keep it that way.
We tried all the restaurants and could not fault them, good quality food served by staff that really could not do enough for you!! There is a good choice on all menus so there is always something you like! At the bar you can pretty much order anything you want the selection is that big, they use mainly international brands so no issues there!!
There is some building work going on, but unless your walking up the main drive towards the gym/spa it won't effect you!!
I would most defiantly return to this hotel it is outstanding!! The staff really are a credit to the hotel!!

Tash!

Stayed January 2013, traveled as a couple
Helpful?
5 Thank Natasha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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canada
Level 3 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 5, 2013

Thanks again to all the staff and wonderfull management at the El Dorado Seaside Suites.We have done many allinclusives but this one beat them all. After arrival we where welcomed right away like we where the only guests there. A wonderfull scented towel and lovely champagne drink was offered after that we got the whole story on the services the restaurants the grounds the staff etc.

We were wisked off to our room in a golfcart with a wonderfull happy, polite driver wishing us a wonderfull holiday. The room. Well beautifull. Second story 2516 was our room overlooking the hammocks and the beach.Bed comfy comfy. Spotless I must say. Every day the room was left to perfection with towel art fresh towels anything you needed fully stocked fridge. What else does one need.

Now for the buffet and a la carte restaurants. There is no buffet. Every night is a la carte in a different restaurant. Our favorite was the Klay Talay (Asian). Service perfecto. Food out of this world. Presentation so beautiful.Every night there was something special happening. The Mayan night was amazing. The food great, show nice. Beach grill was one of our fav`s for lunch. Especially fishmarket day. Beach bar near the lifeguard tower the best. Ana was our girl. She was on top of things the whole time and we where sorry to say goodbye to her.

Had some great servers at the Sandwhicherie. Gabriel, Roberto, Leonardo. Greeat job guys.
The Spa a must. My girlfriend and I had a wonderfull Spa afternoon and really enjoyed it.

The surroundings and the building of the Spa is gorgeous.The massages where amazing and cannot say enough about the people. So accomodating so kind.

The washrooms throughout the resort spotless. And they have this scent going everywhere which smells liike a Fruits and Passion type Grapefruit/lemon scent.So nice to smell that everytime you entered the washrooms the lobby. Also no papertowels in washrooms but individual folded scented towels for drying your hands. What royal treatment.

The only drawback we found was the beach. It is kept well but not a wide sandy beach with big waves. We had stayed at Palladium before and kept going for walks there to have a great swim. You can swim there but it is different. Lots of fish to look at even without snorkeling. They are right at your feet. Lovely to see. Anyway nothing bad to say about this place.
Great trip lots of memories and would recommend to anyone to go check it out.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank dutchy52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yarm on Tees UK
Level 5 Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed February 5, 2013

Intended to take off one star because a luxury hotel should not be charging for WiFi and one more because of the ridiculous cost BUT gave one back for the superb service from the concierges - particularly arranging for room change and birthday celebration.

We appreciate that different people prioritise different things for their holidays - this Review deals with our experience in order of importance to us –

We like quiet peaceful attractive surroundings, hate queues and crowds and swimwear in public rooms and restaurants, do not need activities or entertainment to enjoy our holiday, and appreciate personal service good food and comfort. We chose this hotel as it appeared to provide these and were delighted to find it was exactly what we were looking for.

Back to WiFi !! - good reception in almost all of resort apart from extreme end of beach BUT any charge TOO MUCH - $50 per week ridiculous - especially as applies to only one appliance (actually could use different appliances just not more than one at a time !) We did pay it but reluctantly and only because we wanted to keep in touch with family and friends. Its years since we have had to pay for WiFi in holiday accomodation.

We've been to lots of places with happy friendly staff but this is the first one where the staff seemed to be enjoying themselves as much as most of the guests.

We find it hard to believe some recent reviewers were at the same Hotel as we were.
The beach is a typical Caribbean beach with coral sand and a short beach with “Jungle” behind at one end and the hotel gardens behind the middle stretch. The beach was cleaned daily by hardworking staff but the only rubbish they needed to remove was seaweed and small bits of coral washed up by the waves which were quite prolific for a couple of days when the off sea wind got up. However the breeze was not bad enough to spoil our time on the beach. The sea was a bit cloudy due to the effect of the waves but I still enjoyed snorkeling in the lagoon in front of the main beach. Snorkeling was not as good at the end of the beach due to the disturbance caused by the hotel staff removing rocks from the sea bed which was a daily ritual as they make more of the beach user friendly in preparation for extending the beach area to cope with the increase in size. However when they have cleared the new areas, I suspect they will also be inhabited by the plentiful fish seen in front of the hotel. There is an area of seafront not accessible from the hotel frontage but the hotel staff were repairing the pier which we understand was damaged by a hurricane and this should improve access to the reef.
The beach continues past the hotel area for a long way round the bay to the next hotel complex and the area outside the hotel grounds was wild and unkempt with quite a lot of rubbish and debris washed up – but it was still a pleasant and interesting walk along the beach for anyone wanting some exercise.

Sunbeds and loungers were insufficient for the number of guests and it was necessary to claim them at sunrise (6.30am) to guarantee one of the beds but this was no hardship as watching the sunrise and early morning wildlife was one of the pleasures of the location. There are Notices about not claiming beds before 7am and not leaving towels for various lengths of time (Three different types of notice each with different guidelines on them !!!) but these were not policed while we were there and there seemed to be loungers available on the beach most times of the day for latecomers

The food in all the restaurants was excellent. Quality food and excellent friendly staff. Service a little slow but not painfully so. Menus fairly small and could have done with being changed weekly but when they open a couple of new restaurants (when the new block is open) should be more variety. dress code not rigorously applied but most guests were smart on evenings.

Breakfast and lunch at the Sandwicherie was very good – not 5 star but good choice and good quality – the burgers and pizzas for lunch were excellent and the Head Waiter Oscar was helpful and friendly as were all of the waiters. If you wanted to eat inside for breakfast or lunch this was possible in the restaurants but we preferred the alfresco atmosphere at the Sandwicherie . We would have liked to be able to eat outside on the evening also but this was only possible on the veranda upstairs at the Asian restaurant which required a wait for a table so we did not even try.
The house wine was freely provided and red and white were adequate if a little basic. We tried one bottle of the expensive listed wines (third one chosen as first two choices out of stock) but was hardly any better than the free house wine so unless you are happy to pay $50+ for mediocre plonk we recommend you don't bother.

We only had to wait for a table at a restaurant once but decided to go elsewhere rather than wait at the bar – all other nights we got straight in to our chosen venue.

We had no difficulty getting drinks at the bars and beach bars and thought the selection was fine. Not a great deal of choice of brands but the variety of drinks made up for that as far as we were concerned.

We did feel that more toilets should have been available near the beach as there was only one small toilet block near the Sandwicherie and it was quite a walk form the beach if you got “caught short” The toilet was small but delightfully air conditioned and maintained.

Entertainment was limited but we did not go on holiday to be entertained so no problem to us. The Mayan night was good although the buffet on the beach was a bit disorganised and too dark to see the food at the serving points (fortunately I had a small torch with me). The music went on till 2pm most nights and was at the bar on the beach and was quite loud. It disturbed us for the first couple of nights as our ocean facing room was also facing the beach bar (2605) but we were moved quickly, once we asked our concierge, and the new room (3202) was fine – a little smaller but still large but we did miss the dressing table in front of a mirror and power points in 2605.

We had an oceanfront ground floor room and it was ideal for us. Small seating area outside looking onto the garden with the beach and ocean beyond. Not really a sea view but a relaxing and comfortable location. The room was very large (particularly 2605) with a large comfortable bed and massive jacuzzi which we hardly used. A good sized bathroom and large shower and good wardrobe space. Efficient air conditioning not too noisy and a fan in the living area. Surprisingly there was no master switch for the lights which meant switching them on and off individually. The mini bar kept drinks reasonably cool but not really cold and was restocked regularly – contents cokes,sprite,beers and water were adequate for us. We preferred Room 3202 which was slightly smaller and away from the nighttime music and karaoke although it was a bit further to walk to the restaurants and reception ( giving more wildlife spotting opportunities ! )

The hotel gardens, paths and walkways were beautifully laid out and maintained and we were surprised to see the amount of wildlife sharing the place with us. Apart from the many Iguanas from massive to small and numerous small Anoles and the ubiquitous grackles everywhere, the other wildlife was not prolific but varied and there was always a new butterfly or bird species appearing. We were most delighted to see the occasional mammals including Agouti, Coati Mundi and Raccoons(at night) and caught one glimpse of a small squirrel near reception.

We had a lazy fortnight – only leaving the resort for one trip which was the Thomson trip to the Mayan Village, Temple and Cenote which we thought was a bit expensive but actually turned out to be a great day out and well worth while to see a bit of Mayan Culture and scenery past and present. We were glad our fellow excursionees decided to hire the cycle rickshaw for the transport to the temples – well worth the few pesos it cost to avoid a long hot dusty walk.

We read one review complaining about chaos in Cancun airport but we found it to be extremely calm, comfortable and efficient both for arrival and departure with adequate seating and good shops and refreshment outlets. Unusually, the airport staff were extremely helpful and friendly. The transfer to and from hotel took almost 2 hrs in a comfortable air conditioned coach with Thomsons.

We did not need a lot of currency with us on this holiday. US dollars were accepted everywhere we went and the hotel reception were happy to change our large denomination mexican notes into small denomination notes for tipping which we did with almost as much enthusiasm as the staff served us.

Room Tip: Avoid blocks 22 to 30 unless you like late nights.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank StuartL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 28, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 5, 2013

This is the poor cousin in the Karisma hotel chain . There is a large time-share building under construction here in the front of the resort. It is loud and noisy and affects all of the rooms in the basic price point directly in front of it. We had a room located direcrly in front and it was musty and filled with mildew. When we asked to change , were told no other rooms were available. We had ro pay and extra 55.00 U.S. per night to have a non- musty room. Found out later this was all a scam to force the upgrade. The beach here is not the greatest, and there are no beachfront rooms in the resort. If you really want to stay at a truly 5-star resort, stay at the El Dorado Royale or the Azul Sensatori . Much nicer and worth the money.

Room Tip: Well away from the construction - send an email ahead to request a room near the far end of the reso...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank DGHowards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Sensimar Riviera Maya, responded to this review, February 9, 2013
i am very surprised to read your review, firstly I'm truly very sorry that you did not enjoy your vacation to the full . I do understand that everyone is different and that even though the El Dorado Seaside suites appeals to the majority of people, it does not suit all lifestyles.

This year the El Dorado Seaside Suites has one 3 awards from Trip advisor , one being one of the top 25 hotels in Mexico. we have had recent renovations however as many reviews mentioned, this does not affect our guests enjoyment. This project is now in the finishing stages and we will be soon unveiling our new premuim suites at the El Dorado Seaside Suites.

Best Regards

Paula Negrete
General Manager
gmeds@eldoradoseasidesuites.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 4, 2013

If you are looking to stay at a lovely boutique resort (282 rooms) that has attention to detail in every way - service, gourmet food, live music at night, activities, friendly staff that always say hola and never say no, great location, good beach, comfortable rooms, three pools, beach and pool service, beach bar and grill, bicycles, tennis court, free concierge and over the top spa service then the El Dorado Seaside Resort and Spa is the place to go. Too many staff names to remember but thank you to Lucy, Eva, Ana, Oscar, William, Miguel, Reyna (spa masseuse) for making our 11 days feel very special.

Room Tip: Book the gardenview room so you are not near the White Lounge as the live bands play till almost mid...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trainer528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, Wales, United Kingdom
Level 5 Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 4, 2013

Well groomed grounds lots of palm trees, exotic plants, hammocks, wild life!
Friendly polite staff which are more than helpfull.Food is beautifully presented and tasty - not large portions but you can order more.
We had a swim up 3504 it was on the far right on a bend in the "river" So our terrace wasn't boxed in. It was fab till chain smokers arrived in the room next to ours which made it very unpleasent to sit out when they were out. Ask if yours is a sunny room we presumed they all would be but no......
The beach is lovely lots of sun beds and four poster beds.Be aware there is a 4 foot barracuda in the water! He is however friendly! I jumped out of my skin the first time I saw him I thought it was a shark!
We went on the fat cat catamaran trip which we had booked before we realised the weather was going to be bad.. Original booking was postponed till the following day however the weather was still awfull which made for a very unpleasent trip. The price of just under $200 for the 2 of us for 4 hours we felt was a rip off! You'd be better going to Exceret for the day for just a few $ more. We have been on lots of catamaran trips so we do know which ones are good. If you do decide to go wait till the day and book then when you know the weather will be good.
Although we had a great time we won't be back as they are extending the amount of rooms quite considerably and we think it will be spoilt. So get in now before!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Room Tip: If booking a swim up ask for a sunny one. Sea view rooms really don't see much of the sea as too...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaza1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Lake, Manitoba, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 4, 2013

We just spent last week at the resort and it was the best time I have ever had at a resort. The staff were above friendly and extrermely accommidating. The beach had better snorkeling than the tour I took and "Barry" the barricuda was a great attraction. I would definitely return again over and over. Its the perfect size and all A La Cart.

Room Tip: Pre arrange a King size bed if you dont want 2 doubles.. But I suggest the swim up rooms are the be...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

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