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“Had a wonderful time”

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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
A TripAdvisor Member
Longview, Texas
12
Reviewed November 23, 2003

My husband and i just got backfrom our honeymoon at el dorado resort and spa and we had a great time. Our room was clean and our jacuzzi worked. The food was good and we never had a problem with service. We always left a couple dollars for a tip. The beach is great just be sure to bring water shoes or flip flops that will stay on your feet. If you go to see the ruins in tulum take a white van ( they run between tulum and playa del carmen) The whole trip transportation and entry into the ruins cost about 10 dollarsway better than paying over 100 dollars and having to listen to a guide talk for over an hour. I agree with others when they say a trip is what you make it. We had a great time and did not look for things to complain about.

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded November 19, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,075 - 8,081 of 8,415 reviews

A TripAdvisor Member
437
Reviewed November 5, 2003

We also read the negative reviews of the El Dorado and although they did tend to scare us, we decided to focus on the postive and have a great vacation in spite of anything that might come up. And we did. We arrived on the 19th of Oct. and left on the 2nd of Nov. 2003. There were five of us ladies traveling together and some were having their very first vacation in Mexico. We had many questions concerning the El Dorado and surrounding area all of which I will try to answer here in case someone else has the same questions. The resort has a very nice sandy beach. The beach stretches out along the entire front of the resort. Approximately half of it in front of the lap pool and bar is fronted by a stone and cement walkway, then there is a long pier to walk out on, and then the other half is white sandy beach not much deeper than my shoulders and I am only 5'3. The snorkeling is really good. We saw more at our "own" beach than anywhere else we toured except Xel Ha. The swimming was wonderful too, clear, clean and warm...
and many people were just walking around in the water looking at all the fish and marine life! The water was mostly calm while we were there and we only had one red flag day. The hotel service was acceptable. We requested ajoining rooms on the ground floor but this could not be arranged. The biggest problems we ever had were with the Fun Jet people mixing up our day trip reservations to Cancun and Playa del Carmen.
They also gave us a really bad time trying to arrange a van to take us to the airport. We ended up taking the bus provided after two days of haggling with them to try and arrange a van. A couple of the front desk people acted like we were a total pain in the ass but Candy and Toni at the front desk were great. Very patient and helpful with most requests.
Candy even arranged day transportation for us to Cancun on top of all the other work she already had to do. They do provide snorkeling gear, (used) but only for an hour... after that you have to rent it. They do have two man kayaks and peddle boats. I don't know what the rent was on those, I never used them. If you are at all interested in snorkeling, this is a good place to spend some time but bring your own gear. The "included" gear is usually all gone early on a good day and has to be returned before three thirty pm. There is a shuttle to take you to Playa del Carmen every day which leaves in the morning and returns around five pm. Another shuttle bus goes to Cancun every Friday for the day. Make sure that you get your name on the PROPER list at least by the night before. The Fun Jet desk is where you have to do that and we were put on the Playa list instead of the Cancun list by mistake and then when the bus came the next morning, we were told that there was no room for us and we would have to take a cab. (a $46 cab ride) We ended up having to do this as we had reservations in Cancun and had to be there that day. Fun Jet DID reimburse us for the cab fare but we had to harrass them to get it. They didn't seem to have a clue most of the time. The rooms were kept clean and done everyday. We asked that extra drinking water be left in our room and it was there everyday. There was a musty smell, but then...this IS Mexico. The food was okay, I have had better, but then.. I have also had worse. The italian restaurant was also our favourite. You can eat there as often as you like as long as you make reservations. We would make them in the morning before going out if we wanted to have italian or mexican. Don't wait too long to make your reservation for that night as all the spaces could be gone.
Especially if you are a larger group. The original Mexican restaurant is closed for renovations right now and they have moved it outside behind the cafeteria for the time being. I too could often smell sewage waifing by as we sat there in the evenings. That should change once the Mexican restaurant reno's are done. There is no room service, but there is always something available in the cafeteria. The drinks were kinda watered down, but then if you asked for your rum drinks with Bacardi's.. you would get the real thing. The beer was fine. Bring your own CD's for music and the bartenders will be happy to play them for you in the evenings, wether you want to party or just listen to some great music from home. The swim up bar was fine and not at all busy. Do try to spend a day on the public beach in Tulum. The white powder sand and ocean breezes will make your day. You can look over your left shoulder and see the ruins of Tulum... and it's free!

  • Stayed: January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 29, 2016

Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2003

We just returned from our 9th wonderful visit to El Dorado. We were there 10/23/03-10/31/03. This is my 2nd review of El Dorado on Trip Advisor. (1st dated 09/28/02, entitled "8th Year and Love It" ) I am always amazed at the negative reviews of this resort; but, I began to realize that perhaps these reviewers either did not understand the nature or location of El Dorado, they expected a 6+ star resort for a 4 star price, or they will just unhappy anywhere. How difficult can your day in a tropical paradise be, when the most important decisions are: 1-Lounge at the beach or pool? 2-Go in for a swim? 3-When to go eat? 4-Do you eat inside or ouside? 5-Do you join in half hourly poolside activities, or just continue to snooze by the pool? 6-Do you order a cold beer or a cold mixed drink, or maybe just cold water? I mean really, how bad can this be, especially when it is all included in the price? As for the food and drinks, they have improved 110% since 1995 (our 1st year), trust me! The current manager (Ruben) is the best manager this property has had. He goes out of his way to see that the staff are doing what they can to make your stay pleasant. If anyone would like any additional information or comments, please contact me-playboy1950@hotmail.com

  • Stayed: October 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
6  Thank playboy1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded November 23, 2016

Dear guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Fort Erie, ON
18
Reviewed October 28, 2003

Spent the week of September 27-October4 at the El Dorado. Like many people before me, I was a bit worried about some of the reviews, but not alot. After all, some people are hard to please while others just might have had a bad experience. So we boarded the plane with this philosophy: No matter what, we'll have a great time. And we did. The service was excellent from check-in to check-out. The activities crew go non-stop from first thing in the morning until late at night. Here's my responses to some of the complaints I read: 1. A lot of the employees don't speak very good English: Guess what?
You're in Mexico! And, I never had trouble communicating with anyone.
2. The portion sizes are small: so eat more! I thought it was a pleasant change having a la carte meals at each sitting. And they were always happy to bring you a second entree if you requested it. If you leave the restaurants hungry, it's your own fault. 3. The beach is no good for swimming: the north beach is not good because of the coral, but we swam and snorkeled on the south beach and it was great. There are also palapas and very romantic, relaxing cabanas all along the beach, so enjoy them. 4. You had to tip to get good service: hogwash, the service was great all the time. That being said, we tipped everybody. You have no idea how appreciative these people are to get a couple of extra dollars. They make less in one year than you spent for a week of vacation. Would you ever dream of going to a local restaurant and not leaving a tip for great service? Why should this be any different? 5. The service is slow: Who cares? You're in Mexico.
Everyday life is hectic, enjoy some relaxation time - you're on vacation!!! My recommendation: Go to El Dorado, drink some great concoctions, eat some great food (the Italian restaurant was my favourite), relax, make some friends and have a great time.

8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded November 19, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
ATLANTA GEORGIA
1
Reviewed October 26, 2003

The beach is not good for swimming but the food was fine. I had a great time even though the majority of visitors were couples. The food was really good, too!

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded November 19, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
o'fallon, IL
14
Reviewed October 26, 2003

A wonderful time this past week. (22-25 Oct); my wife and I had the most wonderful vacation we could ever imagine. The resort was very well kept and the service was excellent. Fun Jet represent ivies where very helpful. The food was outstanding at all the restaurants and the bartenders never seem to get tired of handing you a drink. Love the cabanas out on the beach, very romantic and relaxing. The activities director seems to always have things going one. The circus that was preformed was wonderful, the talent was very entertaining. The snorkeling right of the beach was wonderful too. The room (907 is where we stayed) was very nicely kept and large enough to feel relaxed. Only had trouble one time getting the room cleaned. But as soon as a call was made to the room was made up. I would highly recommend this Fun Jet vacation to anyone! THANKS FOR A GREAT TIME!!

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded November 19, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Olathe Kansas
11
Reviewed October 25, 2003

We just spent a wonderful week at the El Dorado Resort. We went with
two other couples and we all had a wonderful time. All the staff was
wonderful always ready to do whatever you wanted. The food was O.K. I
have had better by have also has much worse. The Italian Resteraunt was
very good. We had an anniversary packages so one night we had a
candlelight dinner on the beach. I do not think it could have been
anything more perfect.
We were a little concerned before we went with some of the reviews that had been posted about the El Dorado, so we were wonderfully surprised with what we actually had. If you are going strictly to party or for a fancy dress dining experiance every night this isn't for you. If you want to go have a relaxing time with other adults with the opportunity to go into town and party this is perfect.
The entertainments staff was great!!! Tell Carolina "Hello" if you go and help her with her English lessons. When you talk to Paco and Manuel you have to learn the three main rules for the resort from them!! Tell everyone "Hello" from Kansas City.

1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded November 19, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Sensimar Riviera Maya

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Aventuras
#1 Romantic Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range: $328 - $932 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

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