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“Holiday of a lifetime...”

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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Northumberland, United Kingdom
Level 6 Contributor
102 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Holiday of a lifetime...”
Reviewed October 14, 2012

Best holiday we have ever had, from start to finish just pure luxury. From the second we left the airport when we met our air conditioned private minibus I knew this experience would be amazing. When we arrived at the hotel we were met with sparkling wine and a cold face cloth, just what I wanted after a 9 hour flight. Our swim up room was amazing and we had our own private pool at the end of the lazy river which was only to be used by about 12 suites, I am so pleased I paid the extra to upgrade. We had a jacuzzi in our room and a minibar which was restocked daily with brand name soft drinks and beer at no extra charge, room service is also included at no extra charge!!! Our room was cleaned on a daily basis and we never had any problems with stuff going missing from our room. Staff were all friendly and attentive so I did try and tip them on a daily basis. Food was amazing at the Mexican and Asian restaurants, and at the outside cafe. We did try the food at the Italian restaurant but it wasn't to our taste. The hotel is beautiful and the grounds are amazing, beach is beautiful and safe, pools are clean and well cared for. Couln't rave about this hotel any more if I tried. The location of this hotel is great, about an hours drive away from the madness of Cancun, the only problem is that it is not safe to leave the hotel on your own as it is in a pretty rural area and beware of anyone that tries to tell you otherwise.

Room Tip: Swim up worked for me, ask for the one with the quiet end pool.
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Mycrazylife88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Rochdale, United Kingdom
Level 6 Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 14, 2012

What a lovely place!! The whole Hotel experience was worth every single penny. The Hotel itself is beautiful, our room was lovely, sea view, and right next to restaurants, bars, and everything that was going on. You could not want for anything, the staff were so polite and if you needed anything they were there like a shot. The girls (waitresses) on the beach were actually tooooo good! Everytime your glass was empty they would be over with another or asking if you'd like another! Restaurants: just like going for a michelin gourmet meal every night! To summerise, lovely hotel, wonderful service, beautiful views, and landscape around the hotel. Downside- wouldnt actually go again as out of the hotel there wasnt much to see. Its all very "man-made" around that area and you cant just go for a walk outside the hotel properly. You have to take a bus and i didnt particularly care for playa del carmen. But i'm glad we went and its another off my tick list. I would recomend the Hotel.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank morgandavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 13, 2012 via mobile

Can't wait to return on our third trip to ESS! Nice to see the reviews staying positive. I must say anyone that complains must live in a lavish life style to say the least. The resort and staff are a wonder when it comes to making a great holiday better.

Stayed November 2011
Helpful?
10 Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 13, 2012

El Dorado Seaside Suites was perfect. We were there for a fortnight in September 2012.
We had our best ever holiday at this place - and we've been on a few!
This was much more than All Inclusive - it was definitely Gourmet Inclusive.
We were treated like royalty for the whole 2 weeks.
The quality of the restaurants, and the service, was exceptional. All a la carte, we went somewhere different for dinner every night. Even the breakfasts and lunches were waiter service, and the food varied and plentiful.
You didn't even have to go to the bar for your drinks. When on the beach, the very friendly waiters and waitresses bring your drinks to you. After a while, they even know your favourite tipple and don't even have to ask you what you want, they just brink you your drinks.
The room we had was ocean front, and was superb. Although the view of the ocean was partially concealed, it was only partially hidden by a few trees, and it all made for a very romantic setting. The room we had was in block 31 - nice and close to the beach, and close enough to the restaurants and entertainment, without being so close that it was noisy. Very peaceful, and the room had a jacuuzzi, excellent air conditioning, very comfortable massive bed, which was decorated by towels formed into different animal shapes every day. The attention to detail was overwhelming, and we even had a personal concierge just around the corner.
Service was beyond the call of duty. I broke my glasses on the sunbed, and the receptionist took them away to get them mended locally and brought them back next day! Unbelievable!
Would recommend the parasailing, candle-lit dinner on the beach, and the Asian, Italian, and Mexican restaurants, all of which were superb, and we visited each at least 3 times during our stay. The Vida grille is good too - particularly for breakfast (loads of fresh fruit and lovely pancakes), but we were not so keen on the fifth restaurant - it seemed to be mainly fish. The sandwicherie was fantastic too, with a great choice of burgwers and pizzas.
Beach was beautiful, and the see was clear and warm. Snorkelling and kayaking was fun too. We fed the fish in the sea most days, and they were great.
In summary, we just could not fault this place. The staff were so helpful and friendly, and it seemed there were as many staff there at your beck and call, as there were guests!
Tip - don't go for a swim-up room. Most are overlooked by all the guests passing by. Go for a beachfront location - much nicer.
Would recommend this resort to even the most fussy traveller - awesome place!

Room Tip: Go for a room in blocks 30 to 32. Close to the beach, and peaceful.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
falkirk
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 12, 2012

we arrived at ess on 17th september after a long flight and bus journey of 1 and a bit hours the treatment when we arrived was the best we have experienced in all the time we have holidayed ,the check in was quick and stress free the rooms were gorgeous and double jacquizzi in our room was fantastic we had a few days of rain and my only complaint was there was nothing at all to do the entertaiment staff could have put something together to help break the doom and gloom of the rain but hey it didnt last for long but i think it would have been good if they had a sports bar where you could go and do something different the staff were excellent especially martha our personnal concierge and alicia and felipe and annayelle these girls worked hard to keep you from dehydrating whilst you were doing serious sunbathing lol if the eldorado was to put in a buffett restuarant for evening as yes the a la carte restuarants were good but i just wanted some normal food some evenings and i found the pricelist for steak a bit off we have done lots of carribean all inclusives and have not paid for steaks yet but really a lovely romantic resort with staff that truly love their job.

Room Tip: we stayed in room 1612 right beside reception great location
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank maureenFalkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 28, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 12, 2012 via mobile

My partner and I stayed at the El Dorado for two weeks in November 2011. After researching hotels to stay in this area this came out as the best and it certainly was for us. The staff are the friendliest and helpful staff I have ever experienced. They help with booking trips and any problems. When we arrived they put us in a room on the 3rd floor and for health reasons we requested one on a lower level which they changed for us without any hassle. Try and get a room near the beach it's well worth it. Rooms are nice and simple with huge beds. The only downside for us was that every morning if you wernt up early you wouldn't get a sunbed there didn't seem enough sunbeds for the number of guests on the beach. The beach was beautiful and Safe and you could walk down to the next hotel. Overall perfect relaxation but also options for great trips and sites to see so there's something for everybody!! Coco bongo is a must see and tulum beach which is 15mins taxi from the hotel. It's going to be hard to find our next holiday to compare with this one!

Stayed November 2011, traveled as a couple
Helpful?
4 Thank Ana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 21, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level 4 Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 12, 2012

I have just returned from Mexico and staying at the El Dorado seaside suites for 14 nights. I was very excited about the holiday and our resort as it looked so fantastic on the reviews etc. However I feel that the resort was 5* in a lot of areas but in others very much a 4*.

The 4* bits
Accomodation, we had just booked a standard suite, it was very spacious and had the obligatory jacuzzi in the room, but it was quite tired and shabby in the furnishings. We had a large picture on the wall with a large hole in it, mesh which coveredd the windows had rips in them so when open bugs had a free entry. No air con or extractor fan in the bathroom/toilet area. Dryer in the room broke and was replaced the next day, but the fixings kept falling off. In general these are small things but they all add on to your intial experience.
Only 2 of the five resturaunts have toilets in/near them. The rest you have to walk about the complex to find on, not great when your having your dinner.
Service in 3 of the resteraunts was very poor, the Mexican, Italian and Arrecifes. We also had breakfast and lunch in Arrecifes and this was again very poor service with only one good waiter, Wilberth, If you were lucky enough to get him your food was nice and hot, drinks came fast and he was excellent.
We also had to call a couple of times as our minibar wasnt re-stocked.
In the outside areas, the beach is not the best but theres lots to see, however again I felt the sunloungers were the cheap uncomforatble ones, yes you had the choice of the big bed type loungers but obviously you couldnt move them about. For 5* I did expect better!
There was only one main bar if you didnt have a swim up room which was a shame. Also with the weather being a bit unsettled, these bars were closed for 6 of the 14 days we were there!

5* bits
I cannot rave enough about the concierge service, they saved our holiday several times, we had Alex who was a little star, nothing was too much trouble and it was a joy to call in an see him. Everything we asked about or for was done almost immediately.
The best returaunt for me was The Vida Garden, service was always excellent, particular mention to Raphael who was very quick and spot on. All the food choices were lush and delivered to perfection. I can recommend breakfast, lunch, or dinner here in lovely surroundings, you wont be dissapointed.
My other favourite was the asian resturaunt, Klay Tulay. This again was an excellant place to dine, lovely food, all freshly prepared and so tasty. Service again in here is very good.
I also have to mention the main bar staff, who were very friendly and quick even when they were swamped with customer because of bad weather they were always smiling and very quick.
Room service is exceptional and serve better meals than some of the resturaunts. breakfast is a must and I can also recommend the club sandwhich. It will arrive in style and piping hot every time.
We did try the spa once, its very tranquil and luxurious but quite expensive. You can use the facilities without charge though so if you fancy a change its worth a try.
Trips/excursions
We booked 2 trips before we went but still through Thomsons. However when we got there the reps were very dismissive of our bookings, refused to ring and confirm for us the vouchers ( concierge Alex did this no probs) and said we had chosen the cheaper options!!! as it turns out we had booked with another trip compant that thomsons use, but this turned out to be better value for money.
If you book to go to Coco Bongos, be aware that the guy on the beach can do it cheaper with transport, however the transport did turn up very late for us and we had rubbish seats up in the gods, so it may be better to share a taxi and get there on time as its a first come best seat rule.

Top Tips
Breakfast in The vida Garden or room service is the best.
If you go for dinner around 7pm you usually dont have to wait.
Use your concierge service, they are excellant and much more efficant and approchable than the holiday reps.
If you find you balocony covered in little black bugs, call reception immediately. these are small mosquitos and they will come and spray your balcony and room before they have time to devlope, they tend to appear after rains.
Check the weather, I had no idea that rain would be so heavy at that time of year but apparently it is the start of the rainy season.
Use the small collectvo buses to go into Tulum or Player del Carmen, they will only cost 35 pesos each and its a great way to get about.
Do the dolphin swim and go for the best package as it fabulous, we booked before goin, got a free upgrade to the royal swim yet still only paid £75 instead of the £149 which thomsons would have charged in resort.
In summary
We had a lovely holiday, the weather could have been better but thats no-ones fault. the reosrt is lovely and nothing is too much trouble, but if you want 5* service you have to constanly ask for it.

Room Tip: Ocean view and garden view rooms were not always what people expected and the garden view rooms coul...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, December 28, 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Aventuras
#1 Romantic Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

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