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“Mexico delight”

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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed October 10, 2012

The Elderado suits are the most romantic place we have visited, the location is set on a private beach and the accommodation is clean, we'll maintained and environmentally structured. The food is all gormet inclusive and to the highest standard. The staff are extremely helpful and polite and nothing is to much trouble, you are looked after by your own personal concierge who will deal with all matters efficiently and very quickly. The excursion are acceptable but some of them are of poor value care should be taken in selecting the appropriate trips.

Room Tip: There are several different types on the site depending on your vacation purpose I.e. honeymoon etc...
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  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 21, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,482 - 5,488 of 8,415 reviews

Reviewed October 9, 2012

They are lots of reviews on this resort and like most I must say that this place is great. The staff just can't do enough for for you and are always pleasant, the gardens are very well tended, and the spa is just out of this world!!! We were in room 1147 and at first I was a little disappointed as the 1st thing I noticed was the musty smell, but soon got used to this, however I think the room would benefit from a makeover, the bed was so so comfy and you could have an early night or siesta if you wanted without any noise. The food is really good and all the waiters were so nice and did not hang around for tips, they all really seemed happy in their jobs and were always very respectfull. The only downfall I can find is at night I feel another main bar area would be nice, you have a little bar which is open until around 11pm, but that and the main bar is the only places you can choose to go. Would I go back? Yes! without a doubt.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank saniemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 21, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

We visited El Dorado Seaside Suites in August. It was a stunning and private resort. Because of our Beach Bum Consultant (Sarah) we felt like we were THE special couple visiting that week. The rooms were amazing and the bathrooms were roomy. We actually got the upgrade and it was a great special touch! The personal touches made it so much better. I requested a different pillow and was given many options. We came home from our honeymoon beach side dinner and had champagne and hot tub ready for us!

Food was great. There were lots of options and we enjoyed every meal. We did not enjoy the outdoor meals as much as the restaurants but, that could have been personal preference. They had "special upgrades" and it was not worth the extra money for the upgrades. Our room was stocked with water, beer and sodas.

They also had computers in the main office to use for a small fee. They were great computers and nice to post from the honeymoon!! Also, if you are on honeymoon or anniversary trip bring the license to prove! There will be upgrades!

Massage and Spa was exquisite and cutting edge.. I wasn't aware there was sauna and shower that you can use before the massage and wasn't dressed appropriately. (they are gender based- no couples). I really love the spa products though!

If you decide to visit Tulum or Coba Mayan ruins- do your research. We decided to do an all day trip. TOO MUCH. I wish we would have taken a taxi to Tulum. The beach at Tulum is awwessooommme!!! The tours were very guided. Tulum was very close to the resort! Coba Mayan Ruins were farther away but, less physical activity.

I will never travel out of the states without my vacation consultant. She had prepared for everything. We checked in at the resort and our driver (arranged by Beach Bum) was able to move us through the Cancun Airport quickly with no wait!! (There is always a wait with Customs but, you do not want to wait in the ticket line at the airport).. Speaking of- we decided to do a private transfer. One of the best decisions we made! They picked us up curbside at the airport- Beach Bum Sarah had drinks and snacks waiting on us! The drive was about 1 hour. They were kind, respectful and the relaxation started when we stepped out of the Cancun Airport!

Don't delay go on a fabulous vacation!

Room Tip: GO see your personal concierge as soon as you get there!!! Also they have lots of styles of pillows...
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  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
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4  Thank RhoRhoB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 21, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

We have just returned from a realy great holiday at the ESS. The service was just some thing else. It was every bit as good as the last time we were there four years ago. The staff are only too pleased to help you . It does not matter what you ask for ,if they do not have it they do their best to get it for you.My wife cannot drink percolated coffee, she normaly drinks decafe. We asked the consierge Martha if she could get her some, unfourtunately she could not get any decaf.
She got her instant coffee,but what a service, considering that she got this in her own time.
This shows that she has a lot of feeling and respect for her customers. Thank you Martha.
The other consierge Claudia was also very helpful and excellent at her job.
The staff at the lap pool Phillepe, Andreas and Anaylia also need to be mentioned as they work so hard to keep every body supplied with drinks.No mean feat at times.
The old gardener that rakes the path areas also needs a mention, every morning he always was there with a Hola. Thank you my friend, you realy made it very special.
All the restaurant staff were amazing ,there are just too many to mention,but in particular the staff at the Italian and the Asian were outstanding.
I dont need to say anything about the rooms as its all be said before.
The whole place is just a little piece of heaven.
Last but definitely not least a very BIG THANK YOU to Hector who was in charge of most if not all of the restaurants.He made us feel that we were important. A very good feeling indeed.
Thank you, all the staff at ESS.
We will be back.

Room Tip: If you can upgrade to a Ocean view as the Garden view rooms are now getting tiered.
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  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank campbeltown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 28, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

So many good things written about the Seaside suites and they are all true! Service, food, rooms, entertainment, beach and pools all excellent. This is our second stay at this hotel and we will return to Mexico and try a different hotel but we will definately look to use Karisma again.

Room Tip: We booked an ocean suite room in block 3100, although we didn't get much of an ocean view it was...
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  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IreneH1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 21, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

This was our 2nd trip to El Dorado Seaside Suites in 5 years. It is a truly wonderful resort, with a fabulous staff. There is absolutely nothing I would complain about. Our room was gorgeous, the resort is spotless and the people are friendly and helpful. We enjoyed all the restaurants and room service was prompt and efficient. The taco bar on the beach was great! A special thank you to Guadalupe for keeping our room clean, stocked and for the adorable towel creations. Mellecio for the great service during our candlelight dinner and for making my birthday so special. To Janet for serving all those drinks on the beach. Ubaldo, our favorite bartender at the swim-up bar. To Marta for decorating our room so beautifully for my birthday (I was so touched, I cried!). Jose, our awesome server at La Carreta. To all the landscape workers who keep the grounds beautiful 24/7. The concierge staff was also wonderful.

We took the "collectivo" to Playa del Carmen and a ferry to Cozumel. If you're looking for a tattoo, visit Luis Quintero at the Tattoo Nook in Cozumel! It was a fun day. On our previous visit, we went to Tulum and would highly recommend it also.

All in all a wonderful trip and we can't wait to go back!

Room Tip: We were upgraded to a beachfront on the ground level, which was fabulous. Our previous visit was an...
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  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Debbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 21, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

Travelled to Seaside Suites 1/9/2012 until 15/9/2012 from Bristol. Flight OK but the Manchester stop to refuel was a bit of a pain. I suspect Saturdays at Cancun Airport are the busiest times as we seemed to be ages getting through immigration and baggage reclaim. Had prebooked a taxi to the resort which was well organised and efficient. Arrival procedures, check in etc. all smooth as reported by most reviewers. Room as good as we've had anywhere, clean and well stocked with toiletries, mini bar, and towels. Good efficient air conditioning system. We found the concierge most helpful, but ignore his offers of discount activities as this only leads to a time share presentation. I must say that some small issues with the balcony door lock and lack of coat hangers were attended to immediately. The beach, although not perfect, was made most enjoyable by the first class service of the beach waiters and a constant flow of cocktails, coffee, soft drinks etc.The beach BBQ also provided an excellent lunch menu. Beach/ water shoes are highly recommended for the beach. They make life so much easier in the water because of the coral/stones etc. Buy them to go as in the UK they are half the price of those sold in resort. Beach beds/cabannas are plentiful, but towels are put down early by those who have a particular area or bed they like. It's no big deal. The Barracuda and Rays found quite close in to the shore are a treat to see, as are the Pelicans and Sea Eagle fishing.
All the restaurants were good and the service excellent. The Italian, and Asian proved to be our favourites. Don,t be afraid to ask the waiter for what you want. They will even mix and match things for you. Best food we've had on holiday, they even sent out to a different restaurant to fetch cheese I had requested instead of pudding, and brought me a cheese selection which is a starter at a different restaurant. Impressive.
We didn't get too involved with the evening entertainment, but typical of the resort, it's there to enjoy if you want to.
The gardens and whole estate is immaculate. There are some new builds going on but they are no distraction. The garden wildlife is also excellent with Humming birds, Raccoons and Iguanas aplenty.
Every single member of staff is pleasant, helpful and keen to please. We tipped regularly as, the service was the best we've ever experienced.
Again on the plus side, everyone we met, whatever nationality, was pleasant friendly and pleased to exchange views about trips, restaurant tips etc. A true sign that everyone there was totally relaxed. we certainly were 'chilled out' and on occasions didn't know what day of the week it was.
Lastly the beach guys were excellent, and you can get snorkle equipment, and kayaks free of charge.
Apart from the flight out, a truely remarkable holiday. Excellent value for money. have booked to go back in May 2013.
Advice to all. Do not fall for the VIP lounge at Cancun on your return. We found it hot, the sandwiches stale, a struggle to find seats and unhelpful staff. A waste of £40 in our opinion.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
12  Thank Garry999_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded December 28, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Sensimar Riviera Maya

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range: $328 - $932 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico

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