My wife and in laws visited spa palace in mid February 2013. We are palace members and have been to hard rock Punta Cana, beach palace and moon palace. Ill make this a short review.
Our only issue with this resort was check in. Minor problem with no King bed and couldn't upgrade room with resort credits. As palace members we were told that this is no longer a palace resort it is transitioning to a hard rock and were made to feel as we were insignificant. The person we dealt with at check in was Angel. He was not very good at dealing with customers and was standoffish.
For the most part th staff was excellent! Our concierge person was Idae (sorry if I misspelled your name). She was a sweet and beautiful person! We all loved her and thought she was really great and patient with us. Food is what you would expect from all inclusive. My in laws loved the romantic dinner.
We loved the presentation for the transition to the hard rock so much that we became legendary members. The grounds are beautiful and well kept. Excited to see updates when it becomes a hard rock. Wake up really early if u want a space at the adult pool. All gone by 8am usually. Can't wait to go back.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
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- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico