When we first came here 6 years ago we thought the resort was fantastic. It is still nice and the staff is great. It has, however, gone down hill. The jacuzzi in the room did not work, the towels are literally rags and we had a queen size flat sheet on our king size bed. We also had regular size pillow cases on king size pillows.
Beware, you are forced to talk to a "representative" in order to figure out the new complicated point system for your 1500 resort credits. The representative will try to lure you into a 90 minute tour with offers of free stuff. Unless you like the challenge of that sort of thing, avoid it. They are very persuasive and will do everything they can to get you to buy a membership. We are already members and feel like we don't get anything for our status now.
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
- Reservation Options:
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- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico