Hotel Appearance and Grounds:
Extremely clean, seemed updated. Resort is a great size, big enough to have a lot of open space, small enough to easily get from place to place. It was also very beautiful and scenic. Tons of greenery! Pools were really nice, beach chairs could use an update. I would say they need a bit more shade by the pools and water (more umbrellas?).
Concerns: Lots of steps. Not stairs, necessarily, but in the restaurants and on the grounds there would be a few steps down, or one step, easy to fall! In the restaurants they make sure to point them out to you, but if you're forgetful or elderly, it's a bit of a booby trap.
Small, but a good size. We were so glad to have a room with an ocean view (we had concierge level). Our shower door was squeaky as hell and super echoey in the bathroom, but oh well. Our terrace was nice with a hammock. We liked to sit out there and read at night. The bed was very soft and comfortable, and the sheets and blankets were a perfect weight for me! Our "complaint" was that the bed was too big (obviously, not a real complaint). The fridge was always stocked with sodas and water, and there were alcohol dispensers in the room.
The spa itself is BEAUTIFUL. Great architecture and interior design. The hallways you walk through to get to your treatment room have a beautiful view of the ocean.
Big fan of the massages (we had two couples massages and my boyfriend had two other massages). They were relaxing and thorough.
I also had a seaweed wrap (fantastic, they cover you in green seaweed paste and then wrap you in warm towels) and marine scrub (nice, but not amazing. you get scrubbed and then sit in a tub while the attendant is in there. my attendant was male, and I felt a little bit awkward around him).
Mani-pedis were not great. I had two, and they chipped the day after. The first one was painted well, the second time, not well at all. We used our resort credits for all of this, and I would have very mad to have paid the $60 they charge normally.
We never, EVER, had to wait to eat in a restaurant. In fact, most of the time they were pretty empty (we figured with all of the options, everyone was evenly spread out).
At first we loved the variety (there is a LOT to eat, all the time). By the end of the week, you realized that not everything is great! It was hit or miss. My favorite was during breakfast, they had fantastic mexican food (refried beans, tortilla dishes, guacamole, rice). I ate it every day. Why not!
Lunches were good (there is a little barbeque buffet outside so you don't even have to leave the pool to get some food).
Dinners were the weak point. We really liked Pizzeto, the outside pizza and pasta restaurant. We suggest the mac and cheese! Mono No Hana, the Asian restaurant, was also really great. The steakhouse and Italian restaurant were only so-so. Actually, the desserts were very good. I had warm chocolate cake and creme brulle, both very delicious! We opted for a Concierge Dinner on the last night, and we didn't love it. Service was SLOW, and if you have a picky eater, I wouldn't suggest it. The next morning was our flight back, and we both woke up SICK. Stomach aches. I threw up at the airport. The Concierge meal was the only meal where we both ate exactly the same thing.
Drinks were a different story. Not sure why people are saying the drinks don't use much alcohol, when then practically push it on you! They would refill my drinks without even asking (I'm a lightweight. Uh oh!) This is NOT a bad thing...it's just surprising! They are willing to make you anything, with whatever you want, however you want it! They would ask us if we want double or triple shots...woohoo! They didn't have every alcohol under the sun, but they sure had enough of it. The swim up bar was really cool and a great way to meet people. The bartenders were tickled when I asked them to surprised me with a drink (they made a blended drink that was blue and green with vodka. Tasted like a popsicle). All was great!
Staff were all friendly and helpful. Always a smile on their face! Only issues with staff involved the system, not the people. We would try to book something (like that Concierge dinner) and sort of get passed down the line. If you really want something, you occasionally need to push to get it.
We went to Tulum on the free members tour (not sure if there are included tours for everyone). That was a nice short trip. It's about 30 minutes away. Make sure to wear a bathing suit if you are interested in going to the beach there. The Tulum grounds aren't very big, and I guess I wish our tour included more information (it was about a half an hour tour). But it was sort of a nice jaunt away from the resort. They give you about an hour to go around by yourself, if you want to use the beach, explore the ruins, or shop or grab lunch. We took a bunch of pictures, went to the beach and then went back to the bus. We saw iguanas hanging out on the rock cliff there. Very cool.
Also went to swim with the dolphins at Dolphinaris. The ASP trip there I believe is way different from a trip if you booked it directly through Dolphinaris. We had about half an hour in the water with the dolphins, we got to pose for kisses with them, and then did a belly ride with them. The dolphins were amazing, but it was a short time for $129 (or credits). Luckily we only paid 11% of that! (Our dolphins were a mom and baby....HOW CUTE IS THAT).
Everyone we met, and everyone we were near, were perfectly delightful. I thought it was a good mix of older, middle aged and young (we are 23 and 25). It was pleasant to not have children running around (though we had met a family on our airport transfer on the way in, with two little kids, and we were pleasantly surprised to see them twice during our visit).
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
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- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico