We were at the spa and had difficulties from the beginning, Weren't allowed to upgrade to concierge level even though we were assured we could we when checked in. Told it was full, then told only a number of rooms available but being saved for people who paid full price. Because we booked on the half price promo we were put in the farthest building possible from all activities (tuba). Roach in our room, hubby killed it, I called the desk they said it was probably some other kind of bug and to keep the slider closed. Went to the sales presentation, after we told the 4th person we weren't interested and the problems we encountered the last guy said "you only paid half price and should expect mediocre at best" they won't be up to speed until they are Hard Rock but need to collect 40 million dollars from those of us paying half price and were offended when we said no.
This was our first trip to an all inclusive and probably our last. The food was really bad and the spa doesn't have enough people to accommodate the guest.
Use your hard earned vacation money on a resort that isn't in transition. A lot of construction
- Official Description (provided by the hotel):
- A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more less
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- Also Known As:
- Aventura Hotel Palace
- Aventura Hotel Puerto Aventuras
- Mayan Riviera Palace
- Adventure Spa Palace
- Hotel Mayan Palace
- Adventura Spa Palace
- Aventura Palace Spa
- Aventura Spa Palace Riviera Maya
- Aventura Spa Palace Resort
- Aventura Spa Palace Mexico