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“Romantic, fun and plenty to do!”

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Heaven at the Hard Rock Hotel Riviera Maya
Ranked #2 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersGold level
Reviewed November 4, 2012

We stayed 7 days at the Aventura Spa Palace for our honeymoon and had an amazing time. The staff was so friendly and helpful. We had a very comfortable king size bed and jacuzzi for two and a big shower. The room was very clean and kept up with daily by the cleaning staff. The food was wonderful and there was a great variety. We especially loved our dinners at the Trattoria Italian restaurant. It was really great that our all inclusive covered the restaurants at the Aventura Cove Palace next door as well. They keep your room stocked up with liquor, beer, soft drinks and water. They also provide extras for honeymooners--we had a romantic dinner with a special menu one night and when we returned to our room it was covered with flower petals and had a bubble bath ready to go! We also received t-shirts, a bottle of wine and a bottle of champagne for being honeymooners. It is awesome that they provide you with resort credits and there are plenty of options. Most people get 1500 points but even with our 500 points we were able to have two massages and a trip to Chichen Itza (the Mayan ruins). I don't recommend this excursion however; it was very far away and took up a whole day and the energy at the ruins seemed very commercialized. A lot of people seems to like the Tulum trip instead which is much closer to the resort and also has a beach. We loved our massages and especially loved using the hydrotherapy room in the spa prior to our massages at no extra charge. They guide you through it and it is incredibly relaxing and purifying. We took a day trip to Playa Del Carmen (free transportation from the resort) and enjoyed being able to get into the ocean since you cant directly do so at the resort. We also took a night trip to Playa Del Carmen to go to Coco Bongo which is an amazing dance club that has performances every hour. The nightly shows at the resort were great and the staff even came around to the restaurants each night at dinner to encourage people to attend the shows. The fire show was our favorite but the Michael Jackson show, magic show and break dance show were also very good! And there is a dance club on site so we had a great time drinking and making new friends! We're young so we were looking to party but there is plenty of peaceful activities too. In fact, it is very quiet and romantic. We also attended yoga in the morning overlooking the ocean, went kayaking and snorkeling in the cove waters and took nightly strolls along their beach. Basically it has to offer whatever your heart desires. We highly recommend this spot for a honeymoon, anniversary or just a get away!

  • Stayed: October 2012, traveled as a couple
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7  Thank Pocohontas57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded November 7, 2012

Hello Pocohontas57

Thank you so much for your glowing review about your recent stay in our resort; thanks a lot for choosing this breathtaking place to celebrate such a special moment in your lives.

We loved how you did not forget any detail of your amazing honeymoon experience. It looks you could take full advantage of everything we have to offer from our accommodating staff, wonderful rooms, top notch restaurants, our honeymooners desk, soothing spa, fabulous shows & great resort credits promotion.

We would be pleased to host you again for your first anniversary celebration. Our entire team will be ready to pamper you as you deserve.

I remain at your service.

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Reviewed November 4, 2012

My friends and I just returned from an incredible trip to Aventura Spa. The new Hard Rock General Manager, Rene Malacara Coss, is making big changes for Adventura Spa Hotel. We have visited numerous times in the past and it was always good, but this trip was great, I mean really great. The Service was excellent by far superior than any time in the past! The staff always had a welcoming smile and it was obvious that service was the #1 priority! The food was amazing, Charlie in the Trattoria was an exceptional server with great recommendations. Jose Ismael in La Hacienda was truly a pleasure and gave a great show. We have had the romantic dinner(surf and turf) many times in the past, but the quality this time was the best! Marco's the roaming bartender, was great, entertaining, and truly one of our most favorite people there! He is kinda like waldo, for the best laughs and martini you need to find Marco!
Marcela Tijerino and Lucelly in Guest Services took care of our every need with a smile! I had the best spa treatment ever, it was a 1 hr. 20 min. hot rock massage by Eby.
Some of the noticeable changes to Adventura Spa: live music out by the pool and in the main lobby; food quality; overall service; entertainment; staff energy level and attitude; overall music and feel throughout.
If I had one complaint, it would be the night club/DJ situation isn't real great. But as I understand, they have a new night club coming with and outdoor dance floor over looking the ocean and it should be rocking.
Overall I would highly recommend Adventura Spa to anyone looking for a relaxing and/or fun vacation. We have family and friends already lined up to stay there this spring.
-Chris Campbell

Room Tip: All the rooms are great with a hot tub and most have a hammock overlooking the ocean!
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  • Stayed: October 2012, traveled with friends
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Thank Chris_Campbell000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded November 7, 2012

Dear Chris,

We really appreciate your great and detailed review and thanks as well for choosing this heavenly place to spend your vacation along your party.

We are extremely happy to see that the improvements to our hotel are well received by our customers, particularly those repetitive customers as you who can see the differences, positive changes and improvements to services, It is good to know you notice it, thanks as well for mentioning our coworkers Charlie, Jose Ismael, Marco, Marcela, Lucelly & Eby and certainly the young leader of our team, Rene.

We would be delighted to host you again in the near future. All your Aventura family will be waiting for you with open arms.

Best regards

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Reviewed November 3, 2012

The hotel is very peaceful and quiet, the fun is in the neighboring hotel. The food is very good. The massages services are very pleasant and de-stressing. During the week, the hotel had some inconveniences, like a noise in my telephone line (they fixed in 25 min), a broken water pipe (this incident left one building without water, our building :(, but the staff gave us other room for take a bath and they fix the pipe in 4 hrs. They responded quickly at our needs! It's great the 1500 usd in some things, would be great if we can spend that in the principal tours like xcaret, xplor or xelha, maybe the next time.

Stayed: October 2012, traveled as a couple
2  Thank jealvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded November 5, 2012

Thank you for taking the time to share your kind comments. We are very glad to know that you had a wonderful relaxing experience here at Aventura Palace.
We regret to know of the inconveniences you experienced, however we are glad to know that our staff was able to fix them.
It is great to know that you enjoyed our resort credit promotion; we hope to have the opportunity to welcome you back in the near future.

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Reviewed November 1, 2012

We enjoyed our first trip to Adventure Spa Palace. Our 2 favorite things were the spa and Armando, the awesome bartender at the Martini Bar. He made our evenings so much fun. Don't bother with the shows, just find out what bar Armando is at and he will make sure you have a fun evening. The rooms were nice but our view was not great - on the first floor looking at another building despite paying for the upgraded concierge level room. Leo, one of the mangaers was very nice. Tried to move us two days into our stay but the other room they had available wasn't much better. He did surprise us one night with our hot tub filled and ready to go and our bed decorated with towel swans and flowers. Very nice touch. His customer service was excellent.. Overall food was very good. Our first time at an all inclusive so nothing to compare it to. Orange Juice and the house chardonnay were awful but the house merlot was ok. While they had a lot of "higher end" liquors there, some of the essentials were missing like Midori, Chambord, Peach Schnaps. Also some bars had a very limited selection and others had a pretty good selection. Look around and ask if you can't find something you like. Didn't realize they had a Bailey's equivalent until the 2nd to last night we were there because it was kept in the fridge/freezer. If you really like a soft beach, this isn't the place for you, but we are more pool people so it was fine for us. The beach in Tulum is AMAZING so if you love soft sand, you may want to explore hotels on the beach in Tulum or even Playa Del Carmen. It's a bummer that you can't visit the other Palace Hotels unless you are a member. Would have liked to have checked out some of the other properties to see where we might like to stay next time. All in all, a very nice and relaxing vacation. Definitely check out Local Quickies tours if you stay here. WAY better than the tours offered by the hotel! Our day with Local Quickies was the best day of our vacation.

Room Tip: Ask for second or third floor in the middle of the building. We were in Piano 1805. Would not reco...
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  • Stayed: October 2012, traveled as a couple
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2  Thank Tricia13_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded November 3, 2012

Thank you for taking the time to share this review. We are glad to know that your overall stay was wonderful.
Thank you for your observations you can be sure that we will share your comments with our F & B Manager.
It is great hearing that Armando made the difference and Leo provided you with the excellent service that characterizes us.
We hope to have the opportunity to welcome you back soon.

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Reviewed November 1, 2012

We had plans to go to the Bahamas last week and hurricane Sandy changed our plans. It was last minute that we chose Aventura Spa, but what a great decision. This place is beautiful. The staff are very welcoming and ready to help you in any way, always with a smile. The food was very good, but be sure to put your name in early. The spa was the best experience, from the hydration area through the relaxation area. Never felt so relaxed. We enjoyed the romantic dinner on the beach and the display of their flaming waterfall of mexican coffee. The shows were okay, but we did see a few monkeys on the grounds. Each day they have some different fun activities. The pool areas are breathtaking so it helped make the water aerobics very enjoyable. They have an adult only side and a family side. We could use both, but enjoyed having only adults in our pool. It was a great week to enjoy the sun and watch the sunset and moon each night.

Room Tip: Most rooms have an ocean view, a jaccuzi and a hammock.
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  • Stayed: October 2012, traveled as a couple
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Thank Francy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded November 3, 2012

It is great to hear that you had a great relaxing experience and that you enjoyed of fantastic treatments at the Spa.
Thank you for taking the time to share your kind comments regarding your stay at Aventura Palace.
We are very glad to know that you fully enjoyed our service and facilities and we would love to welcome you back in the near future.

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Reviewed November 1, 2012 via mobile

This is not our first time to visit Aventure Spa. It is in transition to Hard Rock, however the service continues to be excellent.
Would like to mention a few who have made our stay memorable. ISABEL, Cove side Public Relations, surprised us with an anniversary (61 years) gift. Allan and Santiago servers at the Cove first shift.Franscisco Paco at the Cove..very friendly. Marco in Guest Serice on Spa side.
Our plans are to return in February. Will probably stay on Cove side next time.

  • Stayed: October 2012
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Thank dandydon567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded November 3, 2012

Thank you for taking the time to share your short and sweet review.
We love to know that Isabel, Allan, Santiago, Francisco Paco, and Marco helped making your stay wonderful, we will share your special comments with them.
We hope to have the opportunity to welcome you back very soon.

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Reviewed November 1, 2012

We are still here, we are palace premier members but our first time here at Spa Palace. We have enjoyed our services but would like to point out differences between our experience and those below. First off tips are included, only if someone is really great would you tip, so those below complaining get over it. The liquor is top shelf and is not hidden, it is right out for all to see, you may have to ask for which liquor you want but that is the same at all bars around the world. If I was at my watering hole at home and asked for a margarita, I would not expect Don Julio more like rot gut. The food is the most disappointing but still ok. The transport from the airport is the same all over Mexico, they drive like crazy so get over that too, if you want a carriage ride go to may be Disney World. Stop lights stop signs are more like warnings not a problem unless you hit someone. Take the shuttle or a cab to one of their other resorts and get on the beach, still all fantastic just not all adults but still tuns of fun. We love Mexico but we also know "you are not in Kansas anymore" We have never had a room upgrade so I could only hope some day we will. We will be back here or one of the other Palace resorts for years to come, your $$$$ goes very far here. One last thing is the resort credits, THEY ARE FREE so if you don't use them you lost nothing!! and you only pay the 11 percent on what you use and you know that up front. As for the cost of the spa treatments they are less than in the US. We are spa people and $125 or and hour is a good fair price.

OHLA we will see you soon (of course that is after we leave.)

Room Tip: We had a great view so I hope you do as well.
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  • Stayed: October 2012, traveled as a couple
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1  Thank ncbldr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier V, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded November 2, 2012

Thank you for taking the time to share your experience in advance of departure; it is amazing to know that our service and facilities are up to your expectations.
We distress to learn that you found the food to be just ok. We will share your comments with our Food and Beverage Manager in order to ensure the satisfaction of our guests.
We are very glad to know that you are enjoying our wonderful Spa using your resort credit.
We are looking forward to welcome you back in the near future.

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Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Price Range: $333 - $648 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Official Description (provided by the hotel):
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico

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