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“Great Spot in Puerto Aventuras” 5 of 5 stars
Review of Omni Puerto Aventuras Beach Resort

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Omni Puerto Aventuras Beach Resort
Ranked #13 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Calgary
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Spot in Puerto Aventuras”
5 of 5 stars Reviewed March 13, 2014

Stayed at the OMNI Puerto Aventuras and can't wait to go back. Beautiful property, great food and service. Great location. The beach has been affected by storms but they are working on it. Can't wait to go back.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Dazedandconfused57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Beach Resort, responded to this review, March 15, 2014
Dear Guest ,
Thank you so much for sharing such a wonderful experience with us! We are so proud of our team for providing such outstanding service! We look forward to serving you in the future!
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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498 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Prince George, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 8, 2014 via mobile

We have been members of the Omni for the past 4 months and we have been more than pleased at the service we have received. The staff is already friendly and helpful.

Jorge stands out as an exceptional employee for always going above and beyond to assist the guests.

We appreciate the opportunity to access the facilities and look forward to many years to come.

If you are in Puerto Aventuras for an extended stay be sure to check out their membership programs and gym facilities.

Stayed March 2014, traveled as a couple
Helpful?
Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Beach Resort, responded to this review, March 13, 2014
Thank you for your continued loyalty!
Thank you very much for all the positive feedback! Our staff works hard to create memorable experiences with a touch of Puerto Aventuras Hospitality for all our guests!

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Ontario
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 4, 2014

We currently are residents of Puerto Aventuras and were very pleasantly surprised by the fact that the Omni not only allows residents of the community (colonos) access to the beach through their lobby, but also kindly provides special services for them!

We had our 45th anniversary supper in the restaurant which was elegant and with a superb view over the ocean. The food and service were also top notch!

Then we found we could get a day pass at a very reasonable rate. We paid 500 pesos each and got a 400 credit to use as we wished for food and drinks. That included use of the pools. Service by our waiter Renee was excellent and Jorge at the front desk was exceptionally helpful by explaining all the things we could do with our day pass.

There is supposed to be some discount for Puerto Aventuras residents but the card from the Colonos office isn't ready yet the last time we asked.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gordon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Beach Resort, responded to this review, March 13, 2014
Dear mr. Gordon , Thank you so much for sharing your experience with us! We hope to create unique memories for each of our guests and residents of Puerto Aventuras and we are delighted we were able to help out on the night of your 45th anniversary . We hope to have the opportunity to serve you again in the future.

Warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

Last year, while exploring the Yucatan resort options online, my wife expressed frustration with the large size of the all-inclusive resorts. She said something with about 30 rooms would be perfect. I happened to be looking a Puerto Aventuras on Google Maps at the time and clicked on Omni Puerto Aventuras. The size of the resort was exactly 30 rooms. The Omni had the facilities of a large all-inclusive, but the size of a more intimate facility. After an excellent experience last year, we returned this year. The staff of the hotel is excellent, overcoming minor problems. The biggest limitation of the hotel is the limited beach size. The resort lost much of its beach in a hurricane several years ago. A new small seawall was built during the past year to stabilize the beach. The continental breakfast at the restaurant is very good, and if you are staying multiple days, the waiters there are likely to remember your name. During the day, the small hotel parking lot can become full because it is used by people other than hotel guests. At night, however, the lot has more than ample space for guests. Members of a beach club operated by the hotel compete with guests for space on the beach. They generally have claim to chairs marked by a dark blue towel. If guests find that competition from these club members limits their access to the beach, a word with the front desk will generally resolve the issue. Guest rooms are a comfortable size with more than enough drawers and closet space. Beds are firm and comfortable. The service is outstanding.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester Hills, Michigan
Level Contributor
618 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 366 helpful votes
5 of 5 stars Reviewed March 1, 2014

This place is an older property in a gated community however it is a lovely resort!. . . just like everyone stated this is a great place to stay!

The hotel is small and intimate with I believe 32 rooms; we initially were put in a room facing the street however as my wife is very noise averse we asked to be moved (actually during our initial check in but were told they were sold out and possibly a room facing beach/pool would be available next day and it was). The lady who check us in was lovely attentive and friendly and she offered us a welcome drink.. . .the female manager during checkin talked to us about moving us to a quiet room and she truly facilitated our needs.


Rooms: Rooms are great with balcony with outside jacuzzi (in the first room it faced the street so not too private); however the second room was more private.

Beach: small but intimate; apparently it has been destroyed by some prior storms however they are in the process of restoring it. . . .there were plenty of beach chairs and it seemed the clientele preferred to be on beach (more European than yr traditional Cancun US resort clientele that goes to wonderful Cancun beaches to spend whole day by pool).

Beach Bar: There is a swim up bar which we loved! The ceviche is amazing and the drinks great and strong especially Margaritas also try Coco Loco which is a drink in a hollowed out coconut (this was not too strong though)

Breakfast: It was included in our rate and was standard coffee and toast with some fruit as well . . it was sufficient and service was great

Pool: The pool was small but adequate for size of hotel

Service: Service was top-notch all around from the restaurant to the swim up bar to the front desk to housekeeping. We had no complaints

Parking: Free parking if you have a car (we had rental)

Location: in gated community with plenty of restaurants if you dont have a car and want to have drinks and food .. .there apparently is some dolphins adventure/sea lion adventure place in the puerto aventuras area (all within walking distance)

Golf/entertainment: you get free access to the local golf course if that matters to you. .. . .from your stay at Omni Puerto Aventuras

Room Tip: Get high room facing beach (we got second floor room and felt it was very private as the trees hid o...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ledezmacjl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 26, 2014

Spent another GREAT week at the Omni Puerto Aventuras! We spent Valentine week at our favorite Hotel on the globe!! Unbelievable service!! Amazing Rooms!! Great food at the beach bar and the Sushi at the pool!! The main restaurant served valentine dinner by the pool!! Amazing atmosphere and an excelent meal! Sol (the hospitality mgr.) is extremely accommodating and Jorge at the front desk is the Best! Can't wait to get back there!!

Room Tip: We love the marina side!! A lot to look at in the community
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BillyfromPhilly2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Beach Resort, responded to this review, March 13, 2014
What a phenomenal review! You provide a perfect picture of how we hope to constantly improve and create exciting experiences for our guests.
It was a really honor to welcome you a su Casa Omni and hope to see you soon.

Our best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 19, 2014

We stayed at a condo next to the Omni Hotel and purchased a one-week pass to use the Omni's facilities. The service was incredible. Special thanks to Luis at the front desk who took care of our beach and pool needs and answered our many questions. And to Eddio and Alberto in the Restaurant who treated us like old friends from the first time we were there. Thanks for everything. Our experience with those three, and the rest of the restaurant staff, has inspired us to look into staying at the Omni Hotel next time we are in PA. We highly recommend this property.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank martini1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sol M, Gerente at Omni Puerto Aventuras Beach Resort, responded to this review, February 20, 2014
Dear Martini,
We appreciate you taking the time to provide us with your feedback. It is wonderful to hear about how much you enjoyed your time at Omni Puerto Aventuras and we are absolutely delighted to read your compliments on service you received from Elio, Jorge and Alberto.

We look forward to welcome you as an Omni guest in the near future.
sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Puerto Aventuras Beach Resort

Property: Omni Puerto Aventuras Beach Resort
Address: Km 269.5 Carretera Chetumal-Puerto Juarez, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Luxury Hotel in Puerto Aventuras
#12 Top resorts Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Puerto Aventuras Beach Resort 4*
Number of rooms: 30
Reservation Options:
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Also Known As:
Omni Puerto Aventuras Hotel Beach Puerto Aventuras
Omni Hotel Puerto Aventuras
Puerto Aventuras Omni
Omni Puerto Aventuras Beach Resort Riviera Maya, Mexico

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