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“Nice place to stay” 5 of 5 bubbles
Review of Omni Puerto Aventuras Beach Resort

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Omni Puerto Aventuras Beach Resort
Ranked #12 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Chicago, Illinois
1 review
“Nice place to stay”
5 of 5 bubbles Reviewed September 3, 2013

Great, relaxing and very clean place where everyone is friendly and in the restaurant they treat you like royalty. Good location. It is a very short distance from many attractions. Overall we loved the place and would like to go back.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monika L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityResponseTeam, Manager at Omni Puerto Aventuras Beach Resort, responded to this review, October 6, 2013
Dear Monika L:


Thank you very much for your kind comments and for sharing with us your recent stay at OMNI Puerto Aventuras.

I will certainly share your observations with our Resort collaborators.

Once again,

Many tahnks and hope to welcome you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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537 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
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A TripAdvisor Member
5 of 5 bubbles Reviewed August 2, 2013

Place is situated in a private setting, with lots of restaurants and a Dolphin swim pool just crossing the street. Beach is beautiful just like a pool, very safe and quiet, no crowds, just 30 rooms. The rooms were extremely clean, and the bathrooms are a beauty, they have a sliding ddor that connect to the terrace that have a hammock and a jacuzzy, in each and every room.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityResponseTeam, Manager at Omni Puerto Aventuras Beach Resort, responded to this review, October 6, 2013
Dear Tripadvisor Member:

Thank you very much for sharing your comments related to your recent stay at OMNI Puerto Aventuras.

We are happy to learn that you had a perfect 10 stay with us!.

Hopefully we can welcome you back in the future!

My best regards!



Sol Morales
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 20, 2013

We stayed at the Omni in Puerto Aventuras because we booked through Costco, which had a package. I've been to Cancun previously and wanted to see more than just plain beaches and intoxicated people, so we looked at Riviera Maya locations. After driving through Playa del Carmen, I'm glad we picked a smaller town. On the upside, there is a beach adjacent to the hotel, a nice pool, and pretty good facilities. The little town is relatively secure; everyone who enters must pass security. There are plenty of shops and restaurants to choose from. Also, it is centrally located, and it is a very short distance from a number of attractions. There were a few cons. First, the "hospitality manager" was very rude. Second, the beach is very thin due to erosion, and much of the ocean next to the beach is unusable because it is covered in sharp rocks and seaweed. Finally, while Puerto Aventuras is nice, it is not in itself a destination. You would not go there to see ruins or swim at that beach. Some better destination locations would be Tulum, where there are incredible ruins, Akumal, where the snorkeling is fantastic, or the Barcelo Maya (2 km south of P.A.), which is across the highway from numerous cenotes.

If you are coming to Omni Puerto Aventuras, a few recomendations:

- bring your own snorkeling gear;
- bring water shoes for the beach;
- bring heavy duty backcountry insect repellent with high deet concentration;
- if you want to get around cheap, walk to the edge of town and take the collectivo;
- eat at Puerto Aventuras Grill at the edge of town next to Subway (tasty pork tacos);
- visit the cenotes just 2 km south (Cenote Cristalino was our favorite);
- snorkel at Akumal (you can snorkel at P.A. too, but the reef is pretty far out);
- check out the Tenochtitlan shop (it had the most unique and quality stuff; most places all carry the same tacky garbage);
- exchange your USDs at the hotel and always pay with pesos;
- bring your own water bottles and buy the 6L bottles at Oxxo to fill them.

Room Tip: Get a room facing the beach, not the street
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
11 Thank Josh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityResponseTeam, Manager at Omni Puerto Aventuras Beach Resort, responded to this review, October 6, 2013
Dear Josh L:

Thank you very much for taking your time and write about your recent stay at OMNI Puerto Aventuras. It looks like you had a great time touring around the area, and thank you for the great tips to other travellers!.

We hope to see you soon and welcome you back at OMNI Puerto Aventuras


Best regards,

Sol Morales
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 20, 2013

A friend and I stayed at the Omni PA for a few days this past May. Overall, I found the Omni to be a premium mid-sized hotel in the Mayan peninsula (we've stayed at a range of places along the coast); in-line with the properties for this franchise.

Building and rooms are pretty well represented by the images found online. We had a harbor view room (on the third floor) which seemed especially spacious with the vaulted ceiling and two access points to our balcony. The private jacuzzi and hammock were nice touches, although we used the latter only (everyday).

The beach front, on the other hand, was largely misrepresented or outdated versus many of the pictures posted online. Much of it has been severely eroded. With that said, I found what was left sufficient given that we were there during the off-peak season.

Service was very good – staff members at the front desk, beach bar and dive shop were generally gracious and helpful.

Location of the hotel was also pretty convenient – close to a mini-mart, and a variety of restaurants within walking distance.

Net net: I recommend and would return to the Omni PA again

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Caroline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityResponseTeam, Manager at Omni Puerto Aventuras Beach Resort, responded to this review, October 6, 2013
Dear Caroline L:

Thank you very much for taking your time to write about the OMNI Puerto Aventuras.

I am happy to learn as well that your recent stay with us was almost a perfect 10!.

We sincerely understand your comment about the erosion of the beach. This situation is almost all over Riviera Maya, and we are doing our best effort to improve the beach área. We do feel that even having a small piece of beach is not enough to please our guests, but we are working together with the local authorities to solve it ASAP.

Once again many thanks for your comments.


Sincerely,


Sol Morales
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, NY
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

This is our fourth time staying at the OmniPuerto Aventuras; we actually planned to stay somewhere else this time and ended up not checking in there and returning to the Omni. Best decision of the trip! Staff goes above and beyond; especially manager, Jorge Ramos. Everyone is so friendly and always willing to do what it takes to make your stay pleasant; they make you feel like royality. The food is great and the included continental breakfast with fresh fruit is huge! Every room has a patio or balcony with a private hot tub and hammock....come on! Private setting; beach/pools are pristine and snorkeling is awesome. Location, location, location... in close proximity to Tulum, Xel Ha, Xplor and Xcaret. Shopping, dolphin discovery and restaurants right around the corner --perfect for an evening walk. Safe gated-community; our very favorite place in the Mayan Riveria. Everytime I go, I feel like I've come home. Obviously, I would hightly recommend the Omni Puerto for families, couples, friends or singles looking for a small, serene and exclusive beach resort.

Room Tip: All views are great; with a marina view you might get to watch the dolphins. With the ocean view; o...
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank labpac4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityResponseTeam, Manager at Omni Puerto Aventuras Beach Resort, responded to this review, October 6, 2013
Dear labpac4:

Thank you very much for your kind words. We at OMNI Puerto Aventuras are very excited to learn that you recent stay with us was a perfect 10!!.

I will share all your positive comments with our staff, and please be sure that these type or comments make us improve even more our service standards and facilities.

I will pass also your positive comment to Jorge Ramos.

We look forward to welcome you and your family in a near future.

Best regards,


Sol Morales
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

Stayed here on my honeymoon. We opted for the all inclusive package through expedia and it served us well. There was no need to venture far from the hotel. We love snorkeling and the reef right here in the beach area was fantastic with lots to see. Friendly staff, fresh and delicious food. We would go there again in a second!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bonniebail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 4, 2013

My husband and I stayed in Puerto Aventuras last week for 3 nights and we really liked it. We have stayed in Cancun, Tulum, Playa Maroma, del Carmen, and we wanted to see Puerto Aventuras this time.
Puerto Aventuras is a small and safe community, with a Marina, with areas where you can see dolphins and sea lions, and a delicious variety of restaurants within walking distance from any of the hotels. There's a lot of American and European tourists so expect the prices to be little high.
We were trying to decide between Dreams (All inclusive) and Omni (not all inclusive but continental breakfast included), and we saw Omni has better beach since there's not as many rocks as in the Dreams area. We always go for the place with the best beach, and it was a great choice. We enjoyed the water the entire day, even with the windy days and occasional rains. The pool was nice and warm, however we didn't go in since we preferred to enjoy the beach, and both beach and pool where not crowded which felt so private. Nice for couples, or families with young kids too. However, if you enjoy place with lots of people, like big resorts, this might not be a place for you.
We booked our nice ocean front room through their website since they had a good offer with a code we found online. The room was very nice, with a delicious bed and a beautiful bathroom. It had Jacuzzi in the terrace but we didn't even use it since we were at the beach all the time. It had a hammock too, in which I took several naps throughout the stay.The room included wifi, and the continental breakfast which by 5 dollars more you could upgrade to a heavier/delicious mexican breakfast like chilaquiles or huevos motulenos (recommended!). But even the continental was enough with the delicious fruit, bread and coffee.
Even if it was not all inclusive, the restaurant was great and we ended up eating there all the time, specially mexican dishes from the region like cochinita pibil, and seafood like ceviche, seafood tacos, and cocktails, which were amazing. One night we decided to walk to an italian restaurant in the marina, and it was amazing too, really worth the price.
Great service overall, also to national tourism, they welcome with beers, and in our room there was a plate with strawberries and chocolate the evening of our arrival. Also the waiters at the restaurant were very friendly providing great service, they even wrapped for me to take home some cooked habaneros they would serve with every meal at the restaurant.
Overall and excellent stay, and would stay again.

Room Tip: Third floor room with ocean view, worth it.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SarahFlores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Puerto Aventuras Beach Resort

Property: Omni Puerto Aventuras Beach Resort
Address: Km 269.5 Carretera Chetumal-Puerto Juarez, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
#10 Spa Hotel in Puerto Aventuras
#10 Luxury Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#11 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Puerto Aventuras Beach Resort 4*
Number of rooms: 30
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, Booking.com and Hotels.com so you can book your Omni Puerto Aventuras Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Puerto Aventuras Hotel Beach Puerto Aventuras
Omni Hotel Puerto Aventuras
Puerto Aventuras Omni
Omni Puerto Aventuras Beach Resort Riviera Maya, Mexico

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