The resort manager is excellent, and leads a staff that is dedicated to ensuring that the expectations of guests are met and surpassed! Upon arriving in Cancun and discovering that our luggage was lost, misplaced or had plans of its own... family of six, a wife that is anxious about flying, not the best start to a vacation. I called the hotel to inform them that our arrival time is delayed due to lost luggage and all that entails, filing forms, etc. When we arrived at the resort we were greeted by smiling faces and an welcoming environment. We were led to the front desk and introduced to the manager who greeted us with warm wet towels, refreshments for the kids, and for mom and dad shots of tequila and ice cold cervesas. Stress level now in remission. Our luggage arrived the following morning. The manager helped us arranged for activities that made this vacation fun filled and memorable. We know consider the manager and staff extended family.
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- Also Known As:
- Omni Puerto Aventuras Hotel Beach Puerto Aventuras
- Omni Hotel Puerto Aventuras
- Puerto Aventuras Omni
- Omni Puerto Aventuras Beach Resort Riviera Maya, Mexico