Fabulous stay-same great staff and service from our previous 15 visits!Decor tastefully done-9 great restaurants-Frida,Ciao,LePetit Couchon our favorites.Location of presidential #5201-5203 was great-outstanding view-right next to entertainment area-Woodstock-got to see some shows from balcony.Our family of 11 had a wonderful time,We were greeted on arrival by Rosy,Martha,and,Marcela from PR greeted us like we were really family.They had decorated our rooms saying "Welcome home" Happy Birthday decorations for my daughter's room and then happy anniversary cake and champagne on another day!Now I must recognize all of the very special staff--Sun Bar-Francisco-Mgr.Eduardo Velasco-a great friend and bartender,Victor,Alfredo and .Flor rand Marcela waitresses.Frida-Ismael-best waiter in the entire resort,Didier Mgr and Esmeralda hostess.Bellmen;Lorenzo,A. Barragan,Caesar,RaphaelWilberth,Nelson-very prompt in taking us from to lobbies ,Nelson.Entertainment-Jay,Jack,Elias,Brenda,Cosme,Eddie,Lili..,Pool waiters-Juan and Marco.Phone operators-Naomi,Harvey, and Teresa.Carolina Kid's Club.Ciao-Mateo,Vidal,,Jonathan-waitersSpa-Ilya.Outstanding service by all of these wonderful people!!
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico