Visited Riviera Maya in early July.
The good: Property was nice and generally well maintained. Staff was attentive. Evening shows were definitely worthwhile. The Circus Show is really entertaining...make sure you don't miss it! The food was good in all of the restaurants on the Hacienda side. We never made it to the Heaven side for any dining. That said, we're not foodies so I wouldn't say we're very tough critics. The spa was great. We enjoyed a couples massage and our therapists were top notch.
The bad: We found the limitless resort credits to be less than limitless. A decent perq if used in the spa...we used the credits to book our couples massage and the 20% service charge resulted in us paying ~$80 out of pocket for an 80 minute massage that would have been about twice that much for comparable service back home. Beyond the spa the resort credits can be used for (a) off site tours that we otherwise wouldn't take advantage of given the fact that there are better options, (b) golf, which we elected not to do girl been the temperature, or (c) dinners on the beach which I don't feel would be worth what you would pay out of pocket for the 20% service fee. Although I would classify this as a minor annoyance, it is worth noting that the website advertises DVD players and XBOX 360s in the rooms we booked, that turned out not to be the case on both counts. That said, we wouldn't have gotten much use out of either and we didn't bother raising it with guest services.
The great: Our rooms...we booked a 2 bedroom Sky Terrace which includes two patios and a separate, extremely spacious terrace on the roof, complete with a separate hot tub. The 2 bedroom Sky Terrace is actually two separate adjoining rooms, one with 2 doubles, the other with a king. Each room has it's own separate full bath with shower. The room with double beds is the only room with a bathtub while the king room has access to the roof Terrace. We were in rooms 8337 and 8335 which I thought were great from a location standpoint...fairly centrally located, good view and close proximity to the elevator (a major plus after a couple of days climbing stairs to the 3rd floor). Also in "the great" category, our pool waiter, Marvin. He was incredibly attentive, extremely professional and great for offsite recommendations.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico