We stayed here as part of My Morning Jacket One Big Holiday. They were still renovating, so many things were incomplete. That didn't bother us at all, and our room was beautiful. I know that by now those repairs are likely finished.
The staff was amazing, very friendly and helpful. I can't say enough about how great every single staff member was, and the massage we had at the spa was phenomenal.
Our biggest complaint was that the food was not up to par with a 4 or 5 star resort., or with even a 3 star. Think roadside truckstop buffet at 3pm, and that is the quality of food that existed throughout most of the resort. We tried pretty much every restaurant, plus the poolside spots. We would literally go hopping from place to place, trying a variety of plates at one place, finding most to be terrible, then moving on to another to try again. We tried sushi and I think it was Pad Thai at Zen. Terrible. Frida was good. Ipanema was OK, the meat was overcooked much of the time. The Market had a pretty good breakfast spread. Room service wasn't bad for the most part. Steak at Toro was like shoe leather, the buffet had a few decent dishes. Ciao was alright. Cava Roja was horrible. Hard to mess up a cheese plate with almonds, but they did by not having most of what was advertised as being on the plate and the plate being wet from storage pre-prepped in the cooler. La Petit Cochan was our favorite.
Perhaps it was because of the large group we had? Or because it was a special event? I think it would be great to have some authentic Mexican food available poolside instead of the tasteless, pre-fab burgers and hot dogs and runny nachos. A simple, inexpensive spread of authentic local fare.
Additionally, the hot tubs were not hot at all. With it being January, it would have been nice to have them heated properly. Perhaps that has been fixed by now as well.
We are coming back again to see My Morning Jacket, the resort was good enough that we will come back. But hoping to give the resort a 4 or 5 star rating this time. When one is paying $1500.00 a person for 4 nights, I expect to be able to give a 5 star rating and not be eating shoe leather steaks and soggy hot dogs.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico