My family went to this resort for a week in April and really enjoyed ourselves. We had our 4 year old with us and she had a blast as well, this resort is very family friendly. The service by the staff was excellent. In particular our waiter Luis Daniel Yekon in the Ventanas was superb. He made our daughter ballon animals and a special strawberry milkshake, which she loved. It was my birthday and he did his best to make it a very special experience for me as well, we truly enjoyed our dinner with him.
We have stayed at Palace Resorts for the past 6 years when traveling to Mexico. On our prior vacations we were always allowed to use the amenities at other Palace Resorts. Apparently this has now changed and unless you are a member you can no longer use the amenities at the other resorts. So if you are staying at Aventura do not plan on using the beach or facilities at Playacar Palace. This was very disappointing and we will consider other resorts on our next vacation.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
- Reservation Options:
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico