A top notch resort with some of the best staff, from the bellboy all the way to the travel advisors and restaurant personell. Palace Resorts members, take note, this is NOT a palace resort, it is transitioning to Hard Rock, however, this is did NOT make our trip anything less than a top notch experience. Two very important points to note: 1) altough an exercise facility is advertised on the website, this is false advertising. There was NO gym at this resort, one has to go over to the Aventura Spa resort, which does NOT allow children below 18 years of age (this was a disappointment to my 17 year old). The Spa resort is an adults only place, however I did not see anything 'adults only' about the Spa Palace. 2) there is NO beach at this and the Spa Palace resort. There is a cove for snorkeling, however, if snorkeling is your primary aim to stay at this resort, do not bother. Go to some other Palace resort.