This is my second time staying here. Overall it was good but I can't recall being really blown away by anything.
-Staff - I had nothing but good and several great experiences. Some of my best memories were as a result of people going above what they were required to do.
-Spa- Good experiences here. Nothing but good things to say.
-Kids Club - I have a 6 year old who enjoyed herself. I think their branded tie in's with the characters are for her age and lower so older kids may not be a big fan of being in a little kids type club. My 10 year old was tolerant but didn't really stay in the club that much.
-Pool activities and shows - They were well done and the shows were good.
-The booking process for the spa and services is still a pain. I was ready for it and it is still is a 2-3 hours that has to be done immediately upon check in. We were able to use up a lot of the credits but there really are not a lot of options. Using the credits for shopping, for example, seemed to be a joke. The mark up was well beyond the amount of credit useable.
-There is only one day where they shuttle you to Playa. That makes for some crowds and some waits. I think that they should have more offerings especially if their occupancy is high.
-Activity for teens = not much. The sales rep for Hard Rock said that they were going to expand the offering here so take that for what it is worth.
-Food - Kinda hit and miss. Like most buffets, you will probably find one thing per meals that is great and the rest is average. Loved the burgers by the pool. The other non-buffet meals were good, not great. The overall service was slow. If you want to go to the Italian place, either go way early or late.
-Room - We were actually right next to the main building (like literally the closest rooms). The spill over from the main building could get loud but that proximity was really nice. We actually were in a handicapped room without a jacuzzi but it wasn't worth moving to give up that proximity.
Overall I like the resort but it seems like over time they are nickle and dime-ing as much as they can. Less shuttles to Playa, 11% resort charge, $25 charge just to use the hydro therapy, etc... Nothing major, but telling in the aggregate.
I am curious to see the impact of the Hard Rock conversion. I'm betting that the charges will be mostly superficial but I'm hoping not.
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico