We stayed at this hotel and I can say that it was an exceptional stay thanks to all staff. Everyone was very friendly and attentive. Unfortunately a family member got sick, to the point that almost had to be taken to a local hospital for emergency surgery (which was no longer necessary) but the entire staff behaved with us so well that made us felt calmer despite the seriousness of the situation. They really felt empathy for what we suffered. I can mention a few names like Martha Miranda, Gabriel (call center of the Palace chain), and Leonardo Mena among others. Fortunately everything was solved and we only had one night of anguish. The general manager of the property, Mr. Julian Castaneda was very kind and was aware of our well-being and helped us in everything that was possible.
I also want to mention all the reception satff , especially Josue. Paulina the Kids Club attendant. We were all very pleased. We want to return because they really looked after us very well!
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico