This is my first time writing to trip advisor, and I am only doing it so other family doesn't make the same mistake. We just returned from our 6th visit to Puerto Aventuras and for the first time we feel the need to post a review. We had never booked a place in Villas del Mar 2 and do not feel like going back. We have mixed feelings about doing it because we do not want to harm this beautiful community but we feel it is necessary to warn others so they will not have high expectations about this property. First of all, it seems that longtime residents might have a problem with families with young children: Noise is not tolerated and we were shushed a few times while having dinner in our own terrace and our children were asked not to play ball. We overheard a full time resident whining about children, you can imagine how uncomfortable it was to listen to their constant protest about children “being just children” when we are the proud parents of 3 healthy and full of energy kids, ages 12, 9 and 6! So we decided to spend the rest of our time on the beach away from such a cheerful crowd. Second, we experienced some water problems two days in a row and when we approached the agency we have used for many years, they explained to us that Villas del Mar 2 do not have staff available in the property after 5 P.M. Our problems started the first day around 3 in the afternoon when we came back from the beach and all we wanted was a hot shower. The people at the office called the administrator several times, who did not answer the phone, and we were promised another place in a different property if the water problem was not solved on time! After what seemed like an eternity without such a basic service, the staff who seemed to be annoyed with our problems sent a maintenance person to take care of the problem. The second day we just did not have any water, no water coming out from any faucet at 4 P.M. and the same story, no one around to fix it! And you guessed it? The administrator did not answer the phone! You think they should have learnt something, HA! At the end of the day our agent persevered, the water service was re-established after 6 P.M. and we did not have to move.
Overall we enjoyed our stay but we won't go back. I only recommend it to others if you get a good deal on it and you are ok with it not being deluxe. I wouldn't go back again or recommend it to families with young children. There are other resorts in the area that are similarly priced that are more customer friendly and family oriented like Villas del Mar 1 (they only share the name). It seems to me that the full time residents would be happier without renters.
On the positive side: The beach and snorkeling were good. Watch out for those hidden rocks under the sand in some spots. Landscaping in the public areas was nice. Our cleaning gals were amazing.
We also enjoyed some good meals at Massimo’s and Pizza Paparazi is hard to beat!
- Also Known As:
- Villas Del Mar 2 Riviera Maya/Puerto Aventuras, Mexico