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Tesoro Ixtapa
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141 - 146 of 852 reviews
Reviewed March 12, 2014

A group of eight of us stayed at the Tesoro Ixtapa in February 2014. Such excellent service from all staff. Oliva was certainly our favorite beach server. Such a great personality. Omar was also wonderful. A great location, beautiful beach and great staff

Room Tip: Beach view was nice but really didn't stay in our rooms - so much to see and do
  • Stayed: February 2014, traveled with friends
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1  Thank Lynnsevert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded March 17, 2014
Google Translation

Hola Lynnsever: muchas gracias por este espacio que se tomo para redactarnos su experiencia en su visita por Tesoro Ixtapa. hemos compartido sus comentarios con la Sra. Oliva y el Sr. Omar lo cual les lleno de alegría el recibirlo. esperamos nuevamente verlo por Tesoro Ixtapa ...su casa.

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Reviewed March 12, 2014

feb.27.-mar.6.2014
Check in was easy, room was clean but run down, need to be updated. there was a electrical box on the kitchen counter just connected with wire to another electrical outlet,radio-allarm clock did not work, lamp shades were just hanging on and when you touch them the lite came on and off, even when I told them@ the front desk ,they did nothing
.The bathrooms by the pool were for most part not clean, so we use the one in the lobby.
Sunday they decided to close the deck for the floor to be restained, so we could no longer sit outside for breakfast, lunch or dinner and the fumes were coming to the restaurant.
In the room the mini bar has water pop, but no beer.
The staff in the restaurant was very friendly, food some good and some not so good.The best thing was the weather and the beach. Would not return!!!
Marta from Minneapolis,MN

  • Stayed: February 2014, traveled as a couple
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2  Thank Marta R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded March 17, 2014
Google Translation

Apreciable Marta R; Antes que nada, le agradecemos el espacio para poner sus comentarios de su pasada visita. Nos apena que halla tenido estas experiencias y tenga por seguro que estaremos trabajando en ellas para que no se repitan, nos daría mucho gusto nos dieran nuevamente la oportunidad de seguir atendiéndolos en esta sus casa Tesoro Ixtapa.

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Reviewed March 10, 2014

This is the fourth year in a row that my wife and I have stayed at Tesoro. We again were not disappointed. Although the resort could use a little paint in places, it is very clean and the few rough edges add to the charm in our opinion.
The food is excellent and some of the fish dishes are outstanding! Freshly made bread is a real treat. We had daily room service for breakfast that included freshly squeezed orange juice, great coffee and whatever we craved from eggs and bacon, fresh rolls or merely a fresh fruit plate.
The staff is very friendly and take pains to ensure that our trip was enjoyable.
Ixtapa beach is very scenic and very "walkable" for about a mile in each direction. Great massages are available about 200 yards down the beach.
The pool is wonderful. At times the resort hosts a goodly number of locals. Most are very nice with respectful children. When larger numbers are present, it's a good idea to keep a closer eye on your possessions and towels. Theft problems are rare given a healthy security force in place 24 hours per day but can happen.
We're looking forward to vacationing here again in 2015. We've made many friends from among the staff and also folks from the USA and Canada so it's like old home week every year :-)

  • Stayed: March 2014, traveled as a couple
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1  Thank oldbartho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded March 17, 2014
Google Translation

Hola oldbartho; Le agradezco su tiempo para redactar un comentario en esta página de tripadvisor. nos da mucho gusto que sea su cuarta vez consecutiva que nos visitan y se enamoren de las bellezas de Ixtapa y así mismo del hotel. Todos los colaboradores del hotel Tesoro nos sentimos alagados con sus visitas repetitivas y deseamos nuevamente verlo por esta su casa el próximo año.

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Reviewed March 6, 2014

Lots of positives about this hotel.

We stayed from Feb 23 to Mar 2.

Check in was a breeze. Quick and easy, You get two room keys, 2 pool pool cards, a safe key (N/C for the use of the safe) and a remote. Upon getting to the room, noticed two things. One, the room is very clean. Two, the room is a bit run down. Some of the floor tiles were cracked, the furniture a bit tatty and worn. The beds were great. Pillow top matteress, soft yet firm. Best beds ever encountered in Mexico! And the A/C worked well, too.

The food was good, nothing special. Pretty typical Mexician All Inclusive Buffet. Always something to be found to eat. Omlettes in the morning were excellent and the Alacarte restaurant was suburb. It's always interesting to see how could food can be when it's not produced for a buffet and the chef can take the time to cook.

The hotel has one pool and this is a bit of a downfall for me. A couple of issues here. The first comes from the attitude we experienced from some of the condo owners. The resort has a large number of condos owned by those who come south for the winter. A number of the snowbirds seemed to tolerate the weekly visitors at best and as couple of times, we experienced outright rudeness around the pool and public areas from these folks. Maybe they are just jerks all the time but it did nothing to enhance our vacation. The second issue about the pool is that it's loud. The music is loud, the screaming kids are loud (as they should be when having fun on vacation), just hard to relax sometimes. On the plus side the service around the pool area was good. But no adult pool or quiet pool to relax by.

The solution to the noisy pool was the beach, Good service on the beach. The beach vendors were very laid back and not annoying.The ocean waves can be very large and break very close to the shore. A couple of people were slammed by waves and ended up with scrapes and bruises. Be very careful when getting out of the ocean as the wave can catch you off guard.

The service at the hotel is excellent. Some of the best we have experienced in Mexico. That goes a long way for us and if we were to return, that would be the factor that would bring us back. But there are other resorts that offer more amenities with good services for similar prices in Mexico and I suspect we will not return.

  • Stayed: April 2013, traveled as a couple
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Thank rallyman1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded March 17, 2014
Google Translation

Apreciable rallyman1... Muchas gracias por sus comentarios posteados en la página. Estamos muy agradecidos con su visita en Tesoro Ixtapa, tenga por seguro que estaremos trabajando en las áreas de oportunidad que menciona para que nos dé nuevamente la oportunidad de visitarnos, cada día ponemos nuestro mayor esfuerzo en cuidar las vacaciones de nuestros huéspedes y estos comentarios que nos regala nos ayudan a corregir las áreas y mejorarlas. La familia Tesoro Ixtapa lo invita a que nos visite nuevamente a esta su casa.

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Reviewed March 1, 2014

Just came back from Ixtapa with plus 30 C to minus 30 in Alberta. We spent 2 weeks at this hotel and have to say the staff and service was amazing. A very clean place, great ocean, pool and overall experience. We loved eating on the balcony overseeing the pool and looking to the ocean. The dinners set up outside were a highlight, with white covered chairs, the first night we thought it is set up for a wedding and then realized it was for all the guests. The bar service on the beach was also very much appreciated. There was nothing that spoiled our days or time around the pool and beach.
The only things that I personally did not like was the noise coming from the neighbouring A/C that did run all night. The humming was constant and it took me a few nights to get used to that.
The lobby bar was the only place to sit at night and it was not the greatest for comfort and atmosphere.

All in all it was excellent as for us the most important things were there: plenty of sun, great service and a very clean place.

Room Tip: There was no trouble switching rooms at all. If you end up in a room you do not like, ask them to switch.
  • Stayed: February 2014, traveled as a couple
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1  Thank MST958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded March 17, 2014
Google Translation

Hola MST958; muchas gracias por los comentarios que nos regala en la Web. Realmente nos sentimos muy contentos de que sus vacaciones hallan sido todo un éxito y que descansara aquí en Tesoro Ixtapa, hemos compartido sus comentarios con todos los colaboradores y nos dará una enorme alegría tenerlos de regreso cuando gusten. Muchas gracias.

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